Hotel Romantic di Sabah, Malaysia

Thank you for providing an all-in-one environment for busy professionals like me. A place where I can work, meeting old friends, and at the same time allow my 3 boys to enjoy themselves safely. The availability of both a swimming pool and a small beach, with lifeguards on duty, gave me peace of mind throughout the day. the room was also clean and convinient for us also to enjoy beautiful morning sunrise. I was able to continue my work comfortably, spending time reading and writing on my laptop by the pool, surrounded by beautiful seaside scenery while watching my son playing. The experience was further enhanced by the availability of good food at the restaurant despite busy with customer, waitress e.g Ms Shamira and all were very helpful. Added with relaxing drinks in the evening while listening to live band performances, and quiet moments of healing by the beach, resting on the sofa with the sound of the sea. The staff were friendly and helpful, e.g Mr Alex and the team, who made our stay even more pleasant. Hopefully, we will have the opportunity to come again.

Really enjoyed my stay! The room had a window with a nice view, perfect for relaxing. It was just the right size for two people and not cramped at all and super comfy. Clean and cozy, great for couples or friends traveling together.

The location is fantastic, very close to Jesselton Point,銘刻旅行社 (Mingke Travel Agency), Gaya Street, and Suria Sabah shopping mall. It's super convenient for shopping and island hopping. The hotel itself is quite new, with a stylish design and layout, attracting a lot of younger guests. Breakfast is excellent – plentiful, exquisite, and high-quality. You can even enjoy it on the outdoor terrace with direct sea views, which is a real bonus. The pool isn't huge; it's a long, narrow shape, but you still get to enjoy the sea view from there. My only minor complaints are that they don't provide complimentary bottled water that you can take out (only glass bottles for in-room use), and the lobby on the first floor is a bit small.

The overall experience was okay. The soundproofing is extremely poor. You can hear every single sound from upstairs, downstairs, the hallway, and outside the window clearly and constantly inside the room. Service: On the first day, we arrived punctually at 3 PM to check in, only to be told that our room wasn't ready. We had to wait for nearly 20-30 minutes without any compensation or explanation. They also refused our request for a late check-out, which made the entire trip start off on a very unpleasant note.

For a twin room without windows, there are actually two doors: • First, the main door to the unit (which has three rooms inside) • Then the second door is the door to your actual room (Room 1/2/3) So far, the room was super comfy, clean, and complete with the amenities. 👍🏻👏🏻 Thank you, Promenade Service Apartment — definitely will repeat my stay here next time! ☺️💖 P/S: Sorry, I didn’t take any pictures during my stay (it was just an update for my mom 🙏🏻)

Everything was fine. Service, location. Easy access. Free parking. Beautiful sight of room. Except I do feel the size of beds seem smaller than other hotel. Location is nice. Easy to walk around other places. Near KK plaza & walking distance to waterfront & centrepoint sabah. But do smell market at the parking lot. Swimming pool cgood. Got both for adult and kids. I do wish more table & seats provided outside of changing room. Breakfast was worth it. For kids & adults. I would suggest if you could add hot chocolate for drinks as well. Personally I would like to stay at this hotel next time.

I had an absolutely unforgettable experience at Sutera @ Mantanani Island. From the moment I arrived, I was completely mesmerized by the island’s beauty the crystal clear turquoise waters, soft pearly sand, and breathtaking views felt like something out of a dream. Every moment spent there was pure bliss. What truly made the experience even more special was the warmth and friendliness of the staff. Their genuine smiles and welcoming hospitality made me feel right at home and added so much heart to the trip. Whether relaxing by the beach or simply soaking in the peaceful atmosphere, everything about Mantanani felt magical. Overall, it was a perfect escape, and I truly enjoyed every second of my stay. Sutera @ Mantanani Island is a hidden gem, and without a doubt, I will be returning again in the future.

Overall, it's a decent hotel, but it's located on a small hill, which makes it inconvenient to walk to nearby areas.

Environment: I'm really pleased with the overall environment of the resort; the atmosphere is great. The front desk and dining area are combined and transform into a cozy little pub in the evening, where you can sing and enjoy a drink. I really savored the slow pace of life here. The guest rooms are on a separate side, and the garden landscape in the residential area was surprisingly beautiful, with tropical plants and lighting creating a magical interplay. Each room felt enveloped by nature. The rooms have everything you need – of course, you can't compare it to a five-star hotel 😆, but I thought it was good, especially the bathroom, which was very large and spacious, perfect for people like us who travel with a lot of stuff. The soundproofing in the room was decent; I couldn't hear the singing from the restaurant area at all, which is a big plus. Facilities: The hotel provides a full range of disposable amenities, and all the necessary facilities are present. There's a washing machine, laundry detergent, and a dryer available (for communal use, but they were clean), which is very convenient for divers. I heard the tap water undergoes special treatment, and the shower pressure was excellent with hot water readily available. Service: I added the front desk's WeChat account; there's a lovely lady who speaks Chinese, and she's very responsive. She helps solve any problems promptly. I was traveling alone (the door lock had an issue on the first night, and a technician came to fix it shortly after I reported it; I was moved to a different room the next day). I also noticed patrols at night, so safety is excellent. The problem-solving speed was very efficient, and the two managers were very warm and friendly – we've become good friends, haha. Hygienics: Pretty good. I felt it was clean. The breakfast was also rich and tasted quite good. Free Shuttle Service between Hotel and Jetty (reservation required): There's a shuttle bus to town every morning and back in the evening, running frequently, about every half hour. Every evening, they'd ask via WeChat if I needed transportation for the next day, which made things very efficient. If I needed a pick-up or drop-off at short notice, I could also contact them via WeChat, so I never had to worry about transportation. Overall, I'm very satisfied with this trip. The resort was a huge part of my happiness, and I met some Malaysian friends. Sitting and chatting together in the evenings was truly comfortable. The owner often treated me to drinks too 😊. It's much better than staying in town (the town is small, and many hotels are more like guesthouses). This place made a lasting impression on me; I'd definitely want to come back and recommend it wholeheartedly to my friends.

The room was quite old, but luckily I had read other reviews before checking in, so I was prepared. We were notified in advance that the hotel rooms were under renovation, but strangely, there was hammering every night. It wouldn't stop until we called customer service (dial 3 on the phone) to complain. The latest it went on was until 12 AM, which was unbearable. Yet, the next day, it was the same; if we didn't call, the hammering continued. This 'wait for the other shoe to drop' management style is truly incomprehensible. The breakfast had a wide variety, but the taste was awful. The service staff, however, were friendly, especially during the busy check-out rush around noon, with countless bags. The front desk and concierge had ample staff who were proactive in helping guests store luggage, making the flow very smooth. There are hardly any dining options nearby, so we ate at the Shang Palace Chinese restaurant several times. The food was okay, just okay. The plain rice was inedible; stick to fried rice or stir-fried rice noodles. The beach and pool were nice, and the beautiful sunsets and coconut groves were unforgettable. In the lobby, I met another couple from Shanghai who were complaining about a formaldehyde smell in their room and requesting a room change, but it seemed their issue wasn't resolved.