Hotel Dengan Spa di Mendoza, Argentina

Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe. Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea. Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom. Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site. The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text. I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!

Antes que nada quiero destacar a todo el personal del hotel , tanto de recepcion como de desayuno con muy buena onda y siempre disponible ante cualquier tema o consulta. El Hotel es maso, se destaca la muy buena ubicacion , a la vuelta de la plaza independencia y cerca de muchos lugares para comer. A mejorar , al menos la habitacion que me toco a mi , muy pequeña , el baño es muy chico e incomodo , no tiene jabon sino unos dispenser incomodos y de mal gusto , mucho olor a cloaca despues del uso , la ducha es pequeñisima , no tiene bidet , muy flojo ese tema. El wifi anda mal en la habitacion. Desayuno normal y aceptable.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

Tower inn and Suites,San Rafael Hotel ”Familiar” de Cuatro Estrellas. Somos huéspedes frecuentes.Nuestra excelente experiencia se repite en cada visita.Tanto es asi, que no podemos diferenciar si vamos a San Rafael y paramos en el Tower ,o lo hacemos para parar en el Tower. Recordamos nuestras experiencias de niños en los denominados ”Hoteles Familiares ”,por la calidez del personal de todos los sectores y del ambiente,y la comida ”casera” . Llevado al tiempo actual,las vivencias se parecen a un ”Hotel Boutique ” ,por el trato personalizado y el ambiente intimo y exclusivo. Muchas gracias,de corazón. Volveremos para seguir disfrutando. Saludos Silvia Santarelli Carlos Baruf Cipolletti Río *****

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

The staff here are amazing. Everyone on the front desk were so kind and helpful, and went out of their way to make us feel special. We will never forget the level of service that we received. The breakfast buffet was great! Only wish the restaurant was open again. The pool area is nice, and it’s a 15 minute walk to Plaza Independecia, with the main restaurant areas close by to go to. Overall, it’s a great hotel and we will stay there again on our next trip!👍👍👍👍👍

Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe. Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea. Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom. Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site. The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text. I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.

Antes que nada quiero destacar a todo el personal del hotel , tanto de recepcion como de desayuno con muy buena onda y siempre disponible ante cualquier tema o consulta. El Hotel es maso, se destaca la muy buena ubicacion , a la vuelta de la plaza independencia y cerca de muchos lugares para comer. A mejorar , al menos la habitacion que me toco a mi , muy pequeña , el baño es muy chico e incomodo , no tiene jabon sino unos dispenser incomodos y de mal gusto , mucho olor a cloaca despues del uso , la ducha es pequeñisima , no tiene bidet , muy flojo ese tema. El wifi anda mal en la habitacion. Desayuno normal y aceptable.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

The staff here are amazing. Everyone on the front desk were so kind and helpful, and went out of their way to make us feel special. We will never forget the level of service that we received. The breakfast buffet was great! Only wish the restaurant was open again. The pool area is nice, and it’s a 15 minute walk to Plaza Independecia, with the main restaurant areas close by to go to. Overall, it’s a great hotel and we will stay there again on our next trip!👍👍👍👍👍

Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe. Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea. Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom. Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site. The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text. I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.

Antes que nada quiero destacar a todo el personal del hotel , tanto de recepcion como de desayuno con muy buena onda y siempre disponible ante cualquier tema o consulta. El Hotel es maso, se destaca la muy buena ubicacion , a la vuelta de la plaza independencia y cerca de muchos lugares para comer. A mejorar , al menos la habitacion que me toco a mi , muy pequeña , el baño es muy chico e incomodo , no tiene jabon sino unos dispenser incomodos y de mal gusto , mucho olor a cloaca despues del uso , la ducha es pequeñisima , no tiene bidet , muy flojo ese tema. El wifi anda mal en la habitacion. Desayuno normal y aceptable.

We spent three nights here as part of a 16 night tour of Argentina and Rio de Janeiro. The hotel is centrally located and within easy walking distance to restaurants. We had a standard room which was on the small side with not much natural light but was very clean and perfectly adequate for a short break. One small negative is that due to the bathroom configuration it is quite difficult to exit the shower, I nearly slipped on more than one occasion. We didn’t eat dinner at the hotel but the buffet breakfast was excellent with a large and varied selection. All staff were extremely friendly but we would in particular like to mention Leandro who gave us several good recommendations of where to eat.

The largest, and most corporate hotel we had stayed in on our South American adventure. A 5 star hotel with an impressive lobby. Some issues at check in but resolved in a friendly manner, even helping us to download the app you need to enter your room (yes, really!). All communal areas, and the breakfast are 5 star. I would say that the rooms are not, although they are more than adequate. A nice touch was the wine tasting that could be done each evening in the lobby.

The staff here are amazing. Everyone on the front desk were so kind and helpful, and went out of their way to make us feel special. We will never forget the level of service that we received. The breakfast buffet was great! Only wish the restaurant was open again. The pool area is nice, and it’s a 15 minute walk to Plaza Independecia, with the main restaurant areas close by to go to. Overall, it’s a great hotel and we will stay there again on our next trip!👍👍👍👍👍

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!