Hotel Dengan spa di Heilongjiang, China

We chose this hotel for our trip to Yabuli, and its location is fantastic. There are plenty of recreational activities right within the resort. Our stay was excellent; the room was clean and tidy, well-equipped, and the bedding was super comfortable. The front desk staff were warm and attentive, and check-in was very efficient. The environment is quiet, and overall, it offers good value for money. Plus, the sightseeing cable car offers beautiful views, and the Rainbow Flying Carpet is exciting and fun! Highly recommend!

The hotel boasts a great location, fantastic restaurant, and warm, attentive service. The breakfast staff are exceptionally thoughtful with a strong sense of service, and the restaurant offers a comfortable environment and well-maintained facilities. It was my first time encountering a breakfast that extends until 12 PM. Not only do they serve standard fare, but they also feature internet-famous deep-fried rice cakes (youzhagao), frozen pears, and Guo Bao Rou (sweet and sour pork), plus a complimentary 3D-printed yogurt from the restaurant. Bringing out-of-town friends here is an absolute face-saver! The restaurant service elevates the entire hotel experience to the next level—it goes beyond industry standards while truly reflecting Harbin's sincerity toward both locals and visitors! The hotel also incorporates thoughtful service into every single detail: from the souvenirs given to children at front desk check-out, to the complete set of bathroom amenities, even including a headband for female guests, a humidifier in the room, and an infant toilet and washbasin in the family room, which moms will absolutely love! All in all, Habsburg is one of the most impressive hotels I've ever stayed at—the kind of place you want to return to as soon as you leave. I believe it has reached international standards and I highly recommend it!

Full marks, exceptional stay! I came to Harbin on a business trip to negotiate a project, and Ocean Ritz Hotel far exceeded my expectations. The location is unbeatable. It's within walking distance of Central Street and Saint Sophia Cathedral—a peaceful oasis amidst the hustle and bustle, making it super convenient for both sightseeing and meeting clients. The lobby boasts a European palace aesthetic, with crystal chandeliers, relief sculptures, and a spiral staircase that create an incredible ambiance. The common areas are perfect for a quick business break or catching up over afternoon tea. The guest rooms are spacious, the bedding is plush and comfortable, and the soundproofing is top-notch, allowing for a restful night after a busy day. The in-room amenities are comprehensive, featuring everything from a capsule coffee machine to smart bathroom fixtures, and the housekeeping is spotless. The front desk staff was professional, efficient, responsive, and very courteous. Breakfast offered a wide variety of choices, with authentic local Northeast Chinese specialties. The hotel has an upscale, sophisticated vibe that effortlessly caters to both business and leisure travel. I will definitely stay here again on my next trip to Harbin. Highly recommended!

The hotel's location is absolutely fantastic. It's right next to Central Street, offering a peaceful retreat amidst the hustle and bustle! This was once the private residence of a Russian Grand Duke in 1903, and it even has a 120-year-old elevator that still runs smoothly and can be used! This time, I was upgraded to a suite, which was very spacious, and the Russian-style interior decoration was simply stunning. The hotel's service was truly excellent! Everyone was so warm and welcoming, and my elderly mother was very happy. Because it's a historical monument, the hotel's exterior cannot be altered. This makes it a bit inconvenient for seniors. The steps are difficult to navigate, and breakfast is in the basement, also requiring stairs. A bit of a shame! If you don't have mobility issues, this hotel is definitely worth looking forward to!

How should I even start, the whole stay was just amazing although it was only for a night. I booked 3 rooms in total for my family and the host and all the staff were so nice, they picked us up, gave us fruits and drinks, treated us like a close friend and family. My dad wasn't feeling well and they kept caring about us which was amazing. They have their own food too so we ate there but it's amazing tooo!!! Oh yes, the room is clean, it's as what you see online and it's really worthy the money if you're going to XueXiang snow village. Book this hotel!

First off, our butler was incredibly enthusiastic! I'd asked in advance about activities and good photo spots, and they answered everything perfectly. My child had a blast, and I got some great photos too! They picked us up and dropped us off at the station upon arrival and departure, personally showed us around Snow Town, and even helped me with tickets for Bangchuishan. It was fantastic! The room was very clean and warm, with complete facilities. The bed was so big, I didn't have to worry about my child falling off. All three meals could be had at the hotel, which was very convenient, and they even treated us to frozen pears! My child said they want to come back to Snow Town next year and stay here again!

I stayed at this hotel for four days while visiting Harbin, and it was truly comfortable and offered great value for money. It's not too far from St. Sophia Cathedral or Central Street in the city center, making it convenient to get around. The smart toilet and Mousse mattress were indeed very comfortable. The cleaning staff kept the room spotless every day, which I really appreciated! I highly recommend this place for anyone visiting Harbin!

Traveling to Harbin, I chose Aoluguya among many hotels. Although it's a bit far from the city's scenic spots, it's still acceptable, about fifteen to twenty minutes by car. The surroundings are quiet and more comfortable than staying in a tourist area; it's not noisy at all. Moreover, the hotel environment is truly excellent. The main thing is that the staff's attention to detail is outstanding. From the concierge at the door, to the lobby, the restaurant, and the room service staff, everyone is very attentive. They're proactive and on the ball. They specifically told me the welcome fruit would be delivered to the room later, but it never arrived during my three-day stay ☹️↔️ but that's alright. Check-in was handled by a handsome guy named Echo, who was very efficient and clearly explained all the hotel and room details in a short time. There was also a lady who walked around each check-in desk, constantly monitoring customer interactions. This level of detail is something I've only experienced in luxury diamond-rated hotels in other cities; many five-star hotels fall far short. And the gentleman with glasses at the entrance of the breakfast restaurant every day, who I assume is a manager (didn't catch his name), was always enthusiastic and thoughtful. The other restaurant staff, including the chefs at the food stations, also had a particularly pleasant attitude. It's truly impressive to maintain such a work ethic, especially during the peak National Day holiday season. Even when the breakfast area was crowded, it wasn't chaotic, and food was replenished very promptly. Noodles and dumplings were almost always available without waiting. The chefs at the stations were particularly good at explaining the dishes, unlike some hotels where staff get grumpy and act like the world owes them something if they get a little busy. I really can't fault this hotel on these points. If I had to mention a small flaw, it would be this: when I'm consulting or discussing something, I express my thoughts and needs very clearly. I then expect the other person to also communicate clearly with me, instead of just saying, ”This is hotel policy, we have rules.” Every hotel and every place has its own rules, which is normal. But every rule has a purpose and a rationale behind it. At the very least, you can explain what the rule is for and what its objective is. As a customer, I'm not unreasonable. I'm communicating with you politely and understandingly, and my requests aren't overly excessive. Even if it slightly deviates from your rules, you can explain why. Don't just keep saying ”rules, rules.” This kind of empty expression is completely unconvincing and only makes the customer uncomfortable. I've seen many disputes and arguments between hotel staff and customers that stem from this: the customer says something, and the staff just says ”rules,” but can't explain why the rules are there. Who can feel good about that? On this point, Echo at the front desk and the gentleman with glasses in the restaurant were excellent and very professional. In their communication, a single sentence would clarify the meaning of the rule, and your questions would naturally be resolved. Unlike some of the younger female staff who only say ”rules” without explaining anything else, leaving customers with questions and frustration, making them feel like they've committed a grave sin for not conforming to the ”rules.” These are just minor imperfections, and I hope everyone can continue to improve. Overall, the hotel is excellent, and I will definitely stay here again next time I visit Harbin.

As a budget-conscious traveler who's stayed in Beijing, Tianjin, Chengdu, Xi'an, and now Harbin, I subjectively feel that the Ritz-Carlton Harbin is the absolute bottom tier for Ritz-Carltons in mainland China. At the very least, their service should be on par. They couldn't customize my room key, claiming it's only for Titanium members and above. The Lion (Ritz-Carlton's member discount) isn't honored here; other Ritz-Carltons offer at least a 10% discount, but this one directly stated, ”We're not part of the same system as other Ritz-Carltons.” The breakfast selection was extensive, but the kitchen staff were chatting without masks (though it might have been about work). What was truly outrageous was seeing a male employee at the workstation talking on the phone with one hand while the other hand was directly in a wok, stirring noodles (likely fried noodles) with his bare hands. During breakfast, my family and I hadn't even been eating for half an hour when three different servers repeatedly approached us asking if they could clear our plates, even though there were empty tables around and no one waiting. I had already politely but firmly told the first server that we would be leaving in five minutes at most, yet two more still came to ask about clearing the plates. This is something I've never experienced at any other five-star hotel. I am truly unsatisfied with the service during this stay at the Ritz-Carlton Harbin.

The room facilities are new and very clean, with smart toilets and smart curtains. The location is super convenient for transportation, and you can walk to most major attractions. The staff are warm and friendly, and the housekeeping is excellent. The breakfast has a wide variety of options that both adults and children will love. Definitely worth a second visit!