Hotel Dengan spa di Heilongjiang, China

A nice hotel with great location, 5 minutes walk to 中央大街，friendly and helpful staff top notch service (蘑菇and杜丹丹）。Great breakfast and afternoon tea.The bed was really comfortable.Overall we enjoyed our stay! Will come back again 😊 这次入住体验感超棒！酒店位置绝佳，离地铁和商圈都很近，出行购物超方便。房间干净整洁，床品柔软舒服，睡得很好。前台小姐姐蘑菇和下午茶小姐姐杜丹丹服务热情周到，还主动推荐了附近的好吃的，整体性价比很高，会再次选择！

I am writing to express my dissatisfaction with a recent issue I encountered during my stay. I booked a room through Trip.com for 6 nights from December 27, 2025, to January 2, 2026. However, I mistakenly booked a single bed instead of a double bed. (Just only 1 more night on 2 January to 3 January ) When I tried to address this issue with your staff, I was only informed that I would need to pay an additional amount to make the change. With not helping and no service mind. Even if i asked to talk to your manager at first time but i got denied. Actually, on December 29th, I had already booked the room and paid for the breakfast, but I did not use either service. I never intended to ask for a refund. However, on other days when I used the breakfast service, I was still charged as usual, even though you could have helped me by waiving the charges for the day I did not use the service. I never requested anything else, but simply sought to correct the booking error by changing from a single bed to a double bed. I have stayed at various Ritz-Carlton locations, and this experience has been the most disappointing in terms of service and staff handling. After my initial request to speak with a manager was denied, the manager eventually came to speak with me but offered no solution other than to cancel the reservation. This is not the level of customer service I expected. When I requested to speak with a manager, my request was denied. This level of service is unacceptable and very disappointing. I kindly request that you look into this matter and take appropriate action to address the service shortcomings. Thank you for your attention to this matter.

this hotel is in an historical Russian building in an excellent location: 中央大街 is a mere five minutes on foot. Some lovely Russian restaurants, 齐齐哈BBQ, and cozy coffee shops are within easy walking distance, too. The staff of the hotel was lovely and very service oriented, and the room was well appointed. In brief: highly recommendable！

Hotel is about 8-10min walk from the bus drop off area. Staff were polite, attended to my request promptly. We booked the family room which can accommodate 7 of us, however there were only 2 towels plus 2 disposable towels provided in the room. The hotel staff provided us with more towels upon request. The room was clean and tidy. There were 2 double beds which fit 4 of us, while another tatami bed barely fit the other 3 of us (wished it was bigger tatami), but it is just for one night, so it was alright. The room equipped with a big window which facing the Main Street, which is a plus point, great morning and night view of snow town from the view! Breakfast was great! A lot of variety and it was delicious. The hotel even gave us free frozen foods as supper. There were free 泼水成冰 activities provided by the hotel too. Overall the stay was great.

Everything was good about this hotel except that the room thermostat was set too high that the room became stifling. We finally had to turn off the thermostat for the room to cool down and had to open up the blinds/curtains at bedtime for some cold to come thru the window panes. There were no openable windows in the room. We also had to open the door to allow the cooler air in the hallways to come into the room to lower the whole room temperature.

環境：好，交通方便，和牡丹江火車站相鄰，乾淨整潔寬敞的大廳，服務員素質高，服務態度好，早餐品種多種多樣，下次出差還會光顧的！

Wanda Realm provided a decent stay for a weekend in Harbin. Good service although a little slower than others, and metro is a stretch too far during the biting February cold, but the room comfort and view was excellent.

停車場可以免費停車，樓層較高，提出的特殊要求都用心做到了，房間採光很好，設施齊全完好，服務細緻暖心，整趟住宿行程特別舒心。商旅入住絕佳選擇，隔音效果很棒，早餐品類豐富，前台接待專業高效，整體各個方面都很滿意。

Great themed hotel and with an amazing location right at Zhongyang street where you can see all the amazing ice sculptures without having to walk far in the -30 Degree weather. The staff was very polite and attentive, the best thing about it is of course the dress up session with the photographer. Highly recommended for a novelty stay.

Junyi Hotel is exceptional! Greeted by all staffs present during our check-in. Throughout the stay, there were so many incredible moments. Easy contact concierge via WeChat. One day we accidentally left our windows open when we left the room, they WeChat us to check if we wanted the room cooler, and that allowed them to help close the windows or we will be returning to a -20deg room after a long day, so thankful. Used the self-service laundry (Free of charge) at the 7th floor. Forgot to collect my laundry and they actually helped to collect and send to our room and even helped to hang dry some not totally dried laundry. There was a day that my slightly late collection of laundry, when I went to the laundry room, it was already taken out and folded nicely in my laundry bag. We did not opt for breakfast, however the hotel have free coffee/tea machine and light snacks daily from 11am. Our rooms were always well made-up. They even gave lighters, warm sticky patch to me for free when I asked them where I could buy them from. There was a day I chance upon the housekeeping staffs cleaning even the walk way display to the most meticulous detail. Junyi hotel really impressed me even though they were my last hotel throughout my 2weeks trip in China. So grateful! Thank you so much!