Hotel Dengan spa di Hubei, China

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

During my stay, I especially want to thank Danna, a hotel staff member, for her thoughtful service and professional demeanor. From check-in to check-out, she was consistently patient, meticulous, warm, and attentive. She promptly responded to inquiries and needs, handling them appropriately. She was diligent, responsible, and communicated with politeness and grace. She not only focused on service efficiency but also fully considered guests' feelings and privacy, making us feel incredibly secure and comfortable. The entire stay was made even smoother and more enjoyable by her dedicated service. Her professionalism and service awareness were truly outstanding. She was a wonderfully comforting presence that significantly enhanced this trip. Highly recommended, and I look forward to seeing her again next time.

The room was spacious and met all our basic needs. The executive lounge offered great views, and the light meals there were perfectly adequate. Breakfast was really good and varied, and the pool and gym facilities were excellent with convenient operating hours. My only minor complaint was finding a used tissue in the toilet when I first entered the room. Overall, I'd still recommend it.

This hotel/retreat is an incredibly special place, and I feel so grateful to have come across it in my travels, as it will hold a special place in my memory! I have a strong feeling that I will be back (possibly many times!) in the future. I cannot say enough good things about it, whether it be the beautiful architectural design of the buildings and landscaping of the property, the gorgeous cafe, the zen-like room aesthetic, the calm and nourishing atmosphere of the whole place, the incredibly kind staff, and the nourishing and delicious food (which is made with great attention and care paid to the ingredients (most of which are grown on the farm), and their healing principles according to the elements and Chinese medicine nutrition)). There are free evening healing offerings too, including sound healing, card reading, and other thing, which bring guests together to experience collectively as well, in a beautiful retreat center room. The cafe/lobby building is such a pretty and welcoming space, one could easily spend hours enjoying a conversation or reading a book, or petting one of the many adorable cats that roam the property. Even walking along the meandering path to the hotel from the main road is a beautiful experience, winding through tea fields in this magical valley at the base of steep mountains surrounding it. I have stayed at a number of hotels in China during my travels, but this place is by far my favorite of all of them, for its authentic feel and heartfelt warmth. It truly is a uniquely powerful place for healing and restoration, nestled in such a picturesque, quiet hillside of Wudang mountain!!

We chose this hotel for our family trip, and the stay far exceeded our expectations, especially thanks to Xiao Cheng at the front desk. We had pre-booked a family queen room, and at check-in, due to a room allocation adjustment, Xiao Cheng, upon learning we were traveling with two young children, proactively offered a free upgrade to a family bunk bed suite without any extra charge, which was a delightful surprise. The layout of this family suite was very practical, with a queen bed for adults and bunk beds for the kids. The children were incredibly excited to see the bunk beds and had a blast climbing up and down. The room was equipped with special toiletries for children, anti-slip slippers, and even had corner protectors, showing great attention to detail. The overall space was open, with the living area large enough to comfortably place our luggage, allowing adults to relax and children to play without disturbing each other in the evening. The window didn't face the main road, so it was very quiet at night, ensuring a good night's sleep. Xiao Cheng handled the check-in process efficiently, thoughtfully explained the suite's amenities, and provided genuinely sincere service throughout. Traveling with kids can be stressful, and this thoughtful upgrade saved us the cost of booking a separate family room, while the room's comfort was excellent. Both the service and the room type are very suitable for family travel. If we visit this area again with family, this will definitely be our first choice.

Traveling with my family, the hotel's location was excellent. The river view room offered stunning views of several Yangtze River bridges and the Yellow Crane Tower, which my parents absolutely loved. The room service was very thoughtful; seeing that we were brewing tea, they proactively provided extra bottles of water and even placed paper covers on our teacups. My child's T-shirt, which was casually left on the sofa, was also neatly folded. Huang Rui, the lobby manager, actively inquired about our needs and offered us a late check-out, which perfectly solved the awkward situation of having nowhere to go between lunch and our high-speed train.

I came to Wuhan for Chinese New Year and stayed at the Qingshan New Century Hotel because my friend lives nearby. It seems like a new hotel, and all the facilities are excellent. The breakfast was also very rich, and the staff were all incredibly friendly. My only complaint is the open-plan bathroom, which I really didn't like, but that's a design issue. The hotel service was fantastic, and they even offered a shuttle service to Wuhan Station, which was a pleasant surprise.

The front desk check-in service was professional and efficient. However, the hotel's pool changing rooms for both men and women were unclean, with many used towels left inside. The wellness front desk staff also seemed very unprofessional, making me wonder if they were just temporary summer hires. I'm not sure if the breakfast quality declined because of a tour group, but I personally felt there wasn't much variety, and the stations were scattered. The food counters weren't very clean either.

The high-altitude view is excellent, the night view of the city outside the floor-to-ceiling windows is panoramic, and the lights are full. The room is clean and comfortable, the service is intimate, leaning on the window to watch the sunset into the night in the evening, the stay experience is super healing, I will choose this one next time!

AlyxPerkz provided excellent service, proactively upgrading my room. They also promptly resolved an issue with the bathtub at night. I was extremely satisfied with my stay, especially since I was traveling with my child for a US visa appointment and Wuhan was so hot that we mostly stayed at the hotel. We visited the swimming pool three times. I must commend the lifeguard who was on duty last night; he was incredibly kind to the children while we were swimming, playing games with them and watching them swim. As a parent, I felt completely at ease. Yesterday, I encountered a staff member in the hallway – unlike most hotels where they just offer a greeting, she quickly walked over and pressed the elevator button for me, which made me feel a bit embarrassed.