Hotel Dengan Spa di Shanxi, China

The hotel service staff is just amazing from the front desk , waitress at the breakfast restaurants and also security staff. They really make you feel welcome. Rooms are not new but still maintained well. They could do better if they replace the carpet with a flooring that can be more easily cleaned. The location is very good. The well known Sunji Bao restaurant is just opposite and you can take public bus to tourist sites just outside the hotel. The buffet breast is just awesome. Some reviews say that they are just ok, but the reality is not like that. Have attached some photos to show the buffet spread.

Unfortunately, the overall stay was not great. When we booked the hotel, we specifically requested a non-smoking room, which is essential for us because of health issues. After double confirming with the hotel that they have non-smoking rooms (based on the website, all rooms are non smoking), we paid for our booking. However, shortly after, they informed us that smoking in hotel rooms is common and unavoidable in Taiyuan. We felt deceived into making the payment and realized we were stuck with this accommodation for our 7-day stay. Upon checking in, we had to request a room change due to a strong smoke smell in the original room. The second room was better and the hotel staff was nice enough to provide an air purifier. Throughout our entire stay, people were smoking in the elevator, lobby, and even at the dinner table. If we had known this beforehand, we would have reconsidered staying here. For a 5-star hotel, it did not meet our expectations, and unfortunately, we paid far too much for this experience. The only highlight of our stay was the hotel staff. They were always friendly, helpful, and did their very best to serve the guests, which made our trip a bit more enjoyable. We thank them for their excellent service.

這個酒店是朋友推薦的，在王家大院隔壁！晚上到達，辦理入住要爬一個長長的樓梯，拿着行李從地上停車場上去，也要爬上門樓，非常不方便，晚上還有些嚇人，女士慎入！房間小，設施有些陳舊，晚上還跳閘斷電了一會兒，手機沒在身邊，在一個獨立的小院子裏，需要打電話找人修！ 這麼大的一個酒店，入住還要200按金，看好房間吧枱上的東西，都要付費，包括3元的礦泉水！ 白天景色好看！可以拍照！吃早飯也是要爬長長的樓梯，早餐一般，建議可以送到房間，做定食那種！完全沒有期待中的驚喜！圖二就是吃飯和辦理入住的樓梯！ 夏天全家多人入住可能會很好吧！圖一是小院兩間房子

The hotel is beautiful! The photos don’t do justice, is really lovely and cozy. The room is modern and comfortable, rest assured you will have the essentials and more. The staff was extremely kind, very attentive, friendly and with an English speaker. Our train was delayed and the staff was patient enough to wait for us and still give us a warm welcome. We loved this town, unique, traditional with lots of places to explore. The visitor tickets are valid for 3 days so you can take your time to enjoy.

大同老牌高檔酒店了，能看到房間裝修在以前算非常豪華了，傢俱都是實木的，房間和洗手間都打掃乾乾淨淨的，晚上還有開夜床服務，送了脆脆鯊；酒店裡麪每一位工作人員態度都很好，大門口的迎賓員小哥，二樓餐廳別著實習生牌牌的小妹妹，都笑呵呵的。餐廳核桃派也是真的好吃，是本地人會去的飯店，還有早餐，挺豐富的，早餐的羊雜粉好吃，羊雜給超多！還有咖啡也好喝，有服務員現磨還能拉花，唯一一個小問題就是咖啡點單和拿取太混亂了，點完要等 本來服務員説給送，催了兩次都説馬上好，但是有其他客人到那就拿剛做好的，而不是按順序來，最後也還是自取的，這樣還不如一開始就告訴自取，這個可以優化下 排個號哈哈。其他都非常滿意！酒店地理位置也超好，古城裡每個景點距離都很近，走路幾分鐘 十幾分鍾可以到達的，尤其距離華嚴寺和其他幾個網紅餐廳。來大同玩很推薦了。

The hotel was well located. The room exactly like it was described online. We reserved two rooms without windows for one day it was cost efficient! Unfortunately I could not reserve directly 4 breakfast online only two (one per room), we have to pay directly at breakfast for the two others one. We stop at Datong to visited one of UNESCO site and see the all Datong city. We thought more foreigners will visit this beautiful small city. No one speaks English (and that’s ok) but for a 4 stars hotel the front desk lady looks a bit lost with the check in procedure for foreigners (and I work in a 5 stars hotel in beijing so I know the procedure as a French working in China). Also, the isolation is bad, the front desk already inform us upon check in but we did not thought we will heard even the other room bathrooms flush. Thank you for this night your hotel is beautiful

Great location and they were all super nice. However the room was super hot and there is no AC. When we asked they brought up a portable unit but it wasn’t nearly enough to keep the room comfortable. If it’s winter it could be a great spot but definitely look elsewhere in the late spring and summer.

這條評論是我自發寫的，中國人不騙中國人 首先，地理位置特別的便利，從古城牆北城門等🚥的時候就能看到酒店位置，特別適合去古城牆，華嚴寺，善化寺，代王府等等 其次，酒店很温馨，一層有小朋友玩的地方，有咖啡等等。房間裏真的很乾凈也很安靜，空調出風口是內置的，不直吹也很舒服，每一張紙巾都有不同的祝福語，設施也很齊全 還有就是餐廳刀削麪很好吃，比東方削麪啥的更合我的胃口。我門是29日晚入住的，屬於試營業階段，人很少，但還是會詢問我們的意願認真準備早飯，誇誇 最後，服務真的特別好！入住當天上午打電話預留車位，晚上詢問第二天用餐需求，樓道準備了礦泉水，耐心解答每一個問題，體驗感真的非常非常好 綜上，滿分推薦！

用一句土話來形容我對晉祠賓館的評價，“驢糞蛋表面光”。從入口開始，整個園區的綠化和格局很震撼，公園大草坪特別好看大氣，住的九號樓看評價來説是比較新的，白天沒問題，落地窗外風景巨詩意，一到晚上洗澡的時候就開始懷疑人生了… 首先，淋浴房門關不上（小事），淋浴水壓忽冷忽熱，冷熱還是極冷和極熱，持續時間近半分鐘，而且是持續出現； 第二，吹風筒壞了，打電話去要一個新吹風筒，問我是不是插座插錯了，我説請您自己來試試看； 第三，因為要連住兩晚，我請酒店換房，換個淋浴正常的，酒店説先請師傅來房間檢查一下，我説那就現在來不要等到第二天。好，晚上10點師傅來了，因為太老舊了有個東西擰不下來，查不到也修不了，於是才給我們換房，説新的屋子淋浴沒問題。最後在新的屋子洗澡發現還是忽冷忽熱，所以第二天就換酒店了。 服務人員我給滿星，特別是師傅大晚上十點還能來檢修，以及幫忙換房的服務員，態度都極好，這個是要點讚的。 但是作為國賓館，這個設施連入住條件都達不到吧，給遊客住的怎麼就不能申請點資金來維護呀，光是花園好看不頂事兒啊！ 另外，酒店早餐也很一般，真的很一般，除了很一般我沒有合適的詞語來形容了😭

The location was excellent. Walking distance to Mixc shopping centre. Great view of the Shanxi museum and surrounding architectural splendours. I even saw fireworks from our room. Special mention to David Wang for his excellent service.