Hotel Dengan spa di Shanxi, China

A Very Relaxing and Memorable Stay From the moment I walked into the hotel, I could feel a very peaceful and relaxing atmosphere. The Front Office staff were very friendly and helpful. They took the time to talk with us, explain things, and made the check-in process very smooth. The room was very clean, spacious, and comfortable. I really liked the soft and relaxing colors of the room. The bed was big and comfortable, and the pillows were very soft. The bathroom, toilet, and dressing area were also well separated and well organized. There were also plenty of amenities in the room. I liked the evening turndown service. When we came back to the room in the evening, the bed had already been prepared, the lights were adjusted to a relaxing level, and there was a small snack next to the bed. After spending the whole day outside, this made us feel very relaxed and helped us forget how tired we were. The room was also very quiet. The curtains had two layers, so almost no sunlight came into the room in the morning. The air conditioner could be adjusted to the temperature we wanted, and the air did not blow directly onto us. We could not hear much noise from outside, so we had a very good night’s sleep. The breakfast had many choices. Since we stayed during 国庆 holiday, there were quite a lot of guests, so we had to wait around 10–15 minutes when we went down late. But I think this was understandable because the hotel was quite busy. I really enjoyed having the chance to try some local food from Taiyuan, Shanxi, such as 老豆腐, 刀削面, and 担担面. There were also bread, fruit, coffee, salad, Western food, and many Chinese dishes. There was something for everyone. The staff were also very attentive and regularly helped clear the plates. Another thing I really liked was the location. We could walk directly from the hotel into Maoye Mall through the back entrance, which was very convenient. After checking out, we could also leave our luggage at the hotel. Ivy, kindly helped us with this, and I really appreciated her help. I was especially impressed by the Front Office staff, both when we checked in and when we checked out. They were the first people who welcomed us and the last people who said goodbye to us, and they made us feel very welcome throughout our stay. I was very happy to have the chance to give them a small gift(mini bread) as a thank you for taking such good care of us :) Overall, we had a really wonderful and relaxing stay here. Thank you to everyone at the hotel for making us feel so comfortable and welcome. If I have the chance to visit Taiyuan again, I will definitely stay here again. ❤️

I stayed for 4 days. There was almost no service. I arrived at the hotel at 4 PM, and although they helped me arrange a higher floor, I waited for almost an hour, and the room they arranged was still not ready. They then switched me to another room on the same floor. The lobby was very hot, and all the temporary resting spots were directly in the sun. When I got upstairs, I was a bit dumbfounded to find my room directly facing the elevator. Oh well, I checked in. The check-in experience wasn't great. Disposable toiletries weren't replenished promptly; besides toilet paper, you literally only got them once. For a 4-day stay (2 days booked via a group deal, 2 days via other platforms), the bedside power outlet didn't work. I had to unplug the table lamp to charge my phone, and that outlet was just awful. The floor-to-ceiling window blinds were very dirty, covered in dust. For the same pre-sale price, Shangri-La offers much better value for money. Kempinski seemed forced into pre-selling, almost as if they don't want future guests. There are just too many options in Taiyuan for this price point.

My stay at Wutong Apartments was wonderful! The room was clean, spacious, modern, and aesthetically pleasing. There is bathtub is luxurious and spacious, the shower has great pressure and the the separate toilet room has a motion censored toilet seat and a bidet. The bed was comfy and the closet space begs you to unpack your suitcase. There were thoughtful amenities, including a loofah cloth and shoe shine cloths. Now...the breakfast. It was the best breakfast buffet I've ever had the pleasure of experiencing. Tinder and well seasoned steak, salmon, soups, desserts, breads, scrumptious pancakes and a salad bar that even included kale amongst the varied greens. Best of all, the service was exceptional. A special thank you to Li Ne, the dining staff and the housekeeper who attended to my room. I wish that every hotel stay I experience in the future is as amazing as my time at Wutong Apartment Hotel.

Let me elaborate. **Courtyard Design:** Very beautiful, many scenic spots within the ancient city are decorated in a similar style. **Room Amenities:** Given the prime location, the room isn't large, perhaps around 15 square meters. It has all the essentials and is very clean. The mattress was comfortable. Of course, it can't compare to high-end or luxury hotels. Its main advantage is its excellent location; it's very convenient for exploring, and you can easily pop back for a rest when you get tired. **Service:** The staff were very service-oriented. When we arrived, there weren't many guests, and the service was very attentive. **Breakfast:** It's not a buffet; it's a fixed-menu breakfast, like a 'nine-grid' style. It looks very appealing, and the taste is decent enough to fill you up. Overall, it's a good stay. Naturally, for this price point within the ancient city, you shouldn't compare it to hotels of the same price outside. It's incomparable, primarily due to its superb geographical advantage.

The room was very comfortable. Service: The room service was excellent. An auntie surnamed Cui and a young man (sorry, I forgot to check his name) who I believe are in charge of the executive floor, were very quick to respond. Late-night porridge: A bowl of millet porridge late at night is incredibly comforting for the stomach.

Our trip to Datong was made extra special by our stay at the Garden Grand Hotel in the ancient city – it was an amazing experience! From the moment we entered our room, we were struck by the beautiful views outside. The room itself was well-maintained, clean, and completely odor-free. Guests also get priority dining at the Garden Restaurant, and every dish we tried was absolutely delicious. The staff at the Garden Hotel were incredibly service-oriented too. We'll definitely choose the Garden again on our next visit to Datong!

This is my second time in Datong, and my second stay at your hotel. There are some things I just have to get off my chest! Unlike my pleasant first stay back then, this time was far from perfect, even terrible. I'm writing about this stay not to point fingers, but as the genuine feelings of a southern tourist who loves Shanxi and has visited four times. I also hope your hotel can continue to improve! For various reasons, my trip was divided into three segments, and I'll review them separately. Segment 3 (4th, 5th): Very bad. On the 4th, there were no welcome fruits. On the 5th, not only were there no fruits, but the most basic bath towels and hand towels weren't even provided! I've stayed in so many hotels, whether they cost 100 or 1000, and this is the first time a cleaned room was missing so many towels!! After contacting the front desk, the floor attendant knocked on my door, and the first thing she said was, ”What do you need?” It was clear that the service was lacking, and essential room items were missing, yet it felt like I was making an extra request. My personal understanding is that shouldn't they first check what's missing from the room, then ask the guest and promptly replenish the items, and finally offer an apology? After the attendant grudgingly replenished the items, she didn't even express an apology! Your hotel is an old and established one in Datong. Although the hardware is a bit dated, the foundation is still good. I suggest strengthening service management to provide more professional service to guests working or traveling in Datong! Also, please replace the TV; it's not even bigger than a computer monitor!!!

First off, let's talk about the ambiance. It's a typical residential courtyard, a traditional Jin merchant's home, which is great for photos. The facilities are comprehensive, not quite like a business hotel, but the service is warm and friendly, and it's clean and tidy. I really enjoyed it!

The hotel was originally three old Qing Dynasty courtyards that were relocated, restored, and renovated. They offer guided tours, and the brick carvings and shadow walls of the academy have a strong sense of history, creating a rich historical atmosphere. The service was excellent; I experienced the business car airport pick-up, afternoon tea, and cocktails. I also tried the intangible cultural heritage woodblock New Year prints, which was a truly immersive way to experience local traditional culture – a rare treat! The game's silver notes could be exchanged for realistic replica silver notes, which was a pleasant surprise. In the evening, the old courtyard had a powerful ambiance, and I specifically got a makeover to take some amazing photos. Highly recommended, it was the highlight of my trip to Shanxi. The old Qing Dynasty kilns are now fully smart homes inside, making for a very comfortable stay. Ancient on the outside, luxurious on the inside, it truly provides an immersive experience of Jin merchant culture!

Overall, the hotel is excellent. The room was clean with no unpleasant odors, and the bedding was neat and tidy. Breakfast was plentiful and delicious, and the restaurant was clean and bright. However, the bathroom only had half a roll of toilet paper. I asked the cleaning lady for another roll, but she said she didn't have any. I found that quite odd. Additionally, the front desk told me there would be eight bottles of water in the room, but there were actually only two in the room and two in the fridge. Given the hot weather, that wasn't nearly enough for me. My husband also asked the cleaning lady for toilet paper, and she also said she didn't have any. In the end, we had to buy a pack of tissues outside, which was very inconvenient. We were already tired and just wanted to rest. During our trip to Yuncheng, we saw the loess hills, which were beautiful for us southerners.