Hotel Dengan spa di Kyrenia District, Cyprus

This time we came not for a holiday but for a business trip, wanting to stay in a place we loved again. Everything was perfect, from the welcome at the reception to the smiling faces of our chefs in the dining area.

The hotel is great, with lots of plants and fruit trees, and a huge, picturesque garden. The service is good; they cleaned and mopped the floors every day. It's a bit far from the beach, but there's a shuttle service every two hours. We booked with breakfast, and it was good, not a buffet but decent. There are three pools in the area: one large and two smaller ones for kids. The beach is free because the hotel covers the cost, and it's clean, not dirty.

Greeted on arrival and given a room upgrade. Room was lovely & clean. All the staff were welcoming & professional. Reception was very helpful & resolved any issues we had quickly, & professionally. Breakfast & evening meal was very tasty and excellent quality Restaurant staff were cheerful & helpful. Looking forward to going back.

Balayı çifti otele rezervasyon yapmama rağmen ödemenin alınmadığı söylenip kendileri uzun süre bekletildiler ve bu durum telafi edilmedi maalesef hizmet sektörü adına utanç verici bir durum ödemeyi aylar önce yaptığımızı ve kredi kartı ekstremizde ispatlayarak durum yaklaşık 1-1.5 saat sonra çözülebildi çok üzücü bir durum trajedi yazık (.)

Everything was great. The staff's approachability and responsiveness were excellent. However, during the Koray Avcı concert, my wife, daughter, another couple, and I were seated with four gentlemen we didn't know. It wasn't an issue for us or for them, but there were many empty tables that remained unoccupied. We asked if we could be seated once everyone arrived and the program started, and we were told those tables belonged to the casino. Even after the program began, no one came to fill them. This gave us the impression that the casino's customers were treated as guests of the hotel organizing the event. That aside, everything else was perfect. As someone who has stayed at Mandarin, Peninsula, and Merit hotels and has extensive hotel experience, I can say the hotel was excellent. My only criticism is your limited wine menu and the prices for drinks, which rival those at Chacha, Uskumru, and Lacivert on the Bosphorus in Istanbul. Thanks again for everything.

I want to begin by saying that the bar staff, pool staff, cleaners etc. are the friendliest, most welcoming people and so this review does not reflect on them at all. So we booked for 2 adults and 1 child (13years) through trip.com. After an overnight flight and being extremely tired, we finally arrived at reception to be told that no, we had only booked for 2 adults. We quickly showed the reception staff our email which said '2 adults, 1 child (13years)'. The man on reception told us that there was a comma and not a plus sign and so that meant that it wasn't plus 1 child. This completely baffled as why would the email have a child and age if not booked regardless of commas/+ signs and we continued to insist that we had booked for all of us. After some back and forth, he decided to ring the manager who promptly said that it wasn't something she would accept and that we would have to pay extra for our child. The man told us this and said that as we hadn't booked through the hotel, this wasn't his problem and that I could take it up with trip.com. Now, 2 flights, no sleep and the fact that I have various conditions that effect my mental health so much that I am registered disabled, I admit I responded harshly at this point. How can you advertise through a 3rd party website, be shown the confirmation, and still tell paying customers that this is your problem, not mine? Even if this were true, wouldn't a more appropriate response be 'You clearly have a booking and have come a long way, let's get you settled in a room and then we can either contact trip.com or help you contact them to get this sorted out'? I then asked to speak to the manager myself- the member of staff phoned her but she refused to come to the phone and said if we were unhappy, to cancel our booking and then shut the phone. Cancel and go where with what money? Were we supposed to walk back to London in order to have somewhere safe to sleep? There was no budge and around an hour after arrival, we were told by trip.com to pay the extra and they would refund us. Kudos to them, we were refunded within 2 days and they were extremely helpful. After all of this, there were so many issues with the hotel itself - street digs in the pool, ceiling in living room crumbling and falling, dirty sheets and tiles, the shower flooded every day and at one point was a waterfall down the stairs into the living room and we had to use wvery towel we had to soak it all up, ants everywhere, the list is endless and I have added pictures so people can see it for themselves. I am so disappointed the whole experience was an absolute shambles. To top it all off, I was telling a friend who lives in Cyprus and he knew the owner. He phoned the owner to tell him and the next day we were offered a free meal as an apology - so just because I had a contact, and the owner told you off, you give me a gesture of goodwill? What if I hadn't known anyone, would this gesture have even existed? Or would you have just told us it wasn't your problem? We refused. Disgraceful.

The hotel grounds are spacious and offer a wide range of activities. The beach is beautiful and well-maintained, with no rocky areas. The restaurant and food are delicious. We only experienced a few issues with room service. Room cleaning needs some improvement.

Fiyat performans oteli. Eski günlerini ariyor tabii ki ama daha yapılacak çok şey var. Ona rağmen bu fiyata bu konumda bu şartlarda konaklamak muazzam. Ayrıca tüm personel arkadaşlar da her zaman elinden geleni yapıyor ve yardımcı oluyor.

The staff were very good, the staff were very good, they listened to every request with a smile and fulfilled. But the location could have been a little closer to the entrance centre or port. Also there was no beach but another hotel was agreed and went to service with the service. They were taken away, and We did not have any foreigners there.

A very clean, brand new, luxurious villa with all kinds of household items, offering a magnificent holiday experience with stunning views 🫶🏼