Hotel Dengan spa di Cairo Governorate, Egypt

Don't go in winter if there's no heating; it was 10 degrees outside and 15 degrees inside. During my two-day stay, the first day the warm water was around 40 degrees. On the second day, after I kept urging them, they finally fixed it to just warm enough, but still not hot water. The decor looks like it's 15 years old. I came here because it said it opened in 2019. The service was indeed good, so I can't give a bad review for that. However, I spent two and a half hours over two days waiting for repairs and service. In summary, it's a five-star hotel with three-and-a-half-star facilities.

The room had an access to the pool directly which is nice. Only bad thing was people smoke all over the hotel making it so unpleasant. Everywhere in the world, people are not allowed to smoke inside hotels. So clearly not for people who have wheezing or asthma. Management should seriously look into this. Other than that all staff were very nice. Ashraqqat and also bfast staff are all very nice. Excellent bfast.

This Marriott hotel is located in Cairo Airport's Terminal 3, which is incredibly convenient. It's only a five-minute walk from the hotel to the airport via a dedicated elevator and skywalk. We arrived much earlier than our check-in time, but they were able to accommodate us without any extra charge. The staff in the lobby were all very friendly and helpful, and they even had Chinese-speaking staff available!

My stay began with an extremely disappointing and humiliating experience at the front desk—one that was serious enough for me to consider cancelling my reservation and leaving the hotel altogether. Fortunately, the outstanding professionalism and leadership of the management team completely transformed my experience. I would like to express my deepest appreciation to Mr. Ayman Hossam, whose exceptional handling of the situation demonstrated genuine care, respect, and a remarkable commitment to guest satisfaction. His personal attention, empathy, and decisive actions not only resolved the issue but also restored my confidence and made me feel truly valued as a guest. I would also like to extend my sincere thanks to Mr. Nour, the Night Duty Manager, and Mr. Hannawy, the Night Shift Manager, whose support, professionalism, and dedication played an essential role in turning what could have been a ruined stay into a genuinely enjoyable one. Their teamwork, calm approach, and willingness to go above and beyond reflected the high standards of hospitality that I have always associated with Marriott. As a Marriott Gold member, I was genuinely surprised that such an unfortunate incident could occur in the first place. However, I was equally impressed by the way the management team took ownership of the situation and worked tirelessly to make things right. Their efforts not only salvaged my holiday but also reaffirmed my trust in the Marriott brand. Please extend my sincere gratitude and recognition to Mr. Ayman Hossam, Mr. Nour, and Mr. Hannawy. Their dedication, professionalism, and genuine hospitality deserve the highest praise. Thank you, Marriott, for continuing to value guest feedback and for having leaders who truly understand the meaning of exceptional customer care.

First room smelled like cigarettes despite picking no smoking. Second room was an upgrade but it was actually the upgrade I originally paid for. My first room was a downgrade.

Everything was excellent, and thank you, Concorde Hotel, for allowing us an early check-in and a very late check-out. The hotel was secure, and they upgraded us to a renovated room! 😍♥️ I will definitely visit again, God willing.

I needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool. The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.

The hotel is very well located, the grounds are amazing, and the restaurants are good. There's a wide selection of dishes for breakfast. The staff are very friendly and try to resolve any issues. The rooms are clean enough and cozy. The furnishings are a bit old; I wish the hotel the best guests, success, and a little renovation.

We stayed here for two nights on two separate bookings, We had requested on the first day of check-in to join the beds, but they had not done it on the first day, and neither on the second day. They came and handled it at 8:30pm on the second night. The TV was not working on the first night and they told me they would let the IT department fix it on the second day, but that did not happen either. When we were leaving for our day out on the second day, we told the reception to handle everything while we are away, I guess they completely forgot.

Google review summary 4.4 363 reviews 5 star 4 star 3 star 2 star 1 star Reviews Search reviews Omar El-Sawaf 2 days ago on Google 5/5 Holiday ❘ Family An Exceptional and Memorable Stay at Tolip Olympic City! ”First and foremost, I want to highlight the outstanding level of security and the pristine, cozy atmosphere of the rooms. The staff truly went above and beyond to ensure a fantastic experience for me and my family. A heartfelt thank you goes out to the incredible team who made our stay so special: * Ahmed (Bellboy) for his warm and welcoming assistance. * The Reception Team (Moaman, Gehad, and Amina) for a highly professional and seamless check-in experience, as well as their attentive responsiveness throughout the day. A special thanks to their wonderful Team Manager, Mr. Karim. * The Room Service Team for their dedication and impeccable attention to detail. * A very special appreciation to the Restaurant Team—every single waiter was attentive and polite. The culinary experience was extraordinary, thanks to the two highly professional chefs, brilliantly led by Chef Hosny Amin. Naturally, such sustained excellence reflects a highly professional, aware, and dynamic management, perfectly represented by the esteemed General Manager, Mr. Mohamed Abdel Aal. You have undoubtedly left the absolute best impression on my family and me regarding Tolip Hotels, and specifically this magnificent Tolip Olympic City branch. Highly recommended!” إقامة استثنائية وتجربة لا تُنسى في توليب المدينة الأولمبية! ”أولاً وقبل كل شيء، حابب أشيد بمستوى الأمان العالي جداً في الفندق، ونظافة الغرف المريحة اللي خلت إقامتنا العائلية ممتازة من أول لحظة. طاقم العمل هناك رائع واحترافي لأبعد الحدود. حابب أوجه شكر خاص جداً بالأسماء للناس اللي تعبت معانا وخلو إقامتنا مميزة: * أحمد (Bell Boy) على استقباله الممتاز وذوقه. * فريق الاستقبال (مؤمن، جهاد، وأمينة) على تعاونهم واحترافيتهم العالية في إجراءات الدخول، واستجابتهم السريعة والممتازة طول اليوم. وشكر خاص لمديرهم الرائع أستاذ كريم. * فريق خدمة الغرف بالكامل على مجهودهم واهتمامهم بكل التفاصيل. * وشكر كبير جداً ومخصوص لـ فريق المطعم، من أول الويترز اللي كانوا في منتهى الذوق والاهتمام، لحد الشيفات المحترفين جداً، بقيادة الشيف المبدع حسني أمين. وأكيد طالما كل التفاصيل دي هايلة وممتازة كده، يبقى ده انعكاس لإدارة احترافية، واعية، ونشيطة، متمثلة في المدير المحترف والمحترم أستاذ محمد عبد العال. بجد الفندق ده ساب عندي وعند عيلتي أحسن انطباع ممكن عن سلسلة فنادق توليب، وبالأخص فرع المدينة الأولمبية الرائع ده. تجربة ممتازة وبرشحه بقوة!”