Hotel Dengan spa di Andalusia, Spain

Apt RSEG. DO NOT ACCEPT ON CHECK IN. We had a young toddler with us. Our apartment was in a separate building across a road up a hill. This was not conducive to using the pool facilities. Given we had to go down the road anyway, we ended up going to the beach and paying to use so loungers. To access the pool from our building, you had to cross the road and carry the buggy down steps. It was not accessible. Our only outside space felt like a cage. We had to sign an antisocial behaviour policy at check in. This gave false reassurance. We had a full blown party in the apartment above us. I complained to reception. No action was taken. There were no staff in our building to notice. I had to complain again the second night. We had ants in our apartment. The response was to give us a can of insect spray. The bathroom door was warped and would not close. The bathroom shower leaked all over the apartment including the bedroom.. They came up and told us it was fine. No cleaning offered. It happened again the next morning. The bathroom door clearly showed damage so we were not the only ones to experience flooding. I again complained and they cleared the blockage. I had to ask again that they wash the floors given we had a toddler crawling on the filthy floors. The bedding was even wet from dragging in the flood. Overall very disappointed. The only redeeming aspect was one member of the front desk staff that was attentive and responsive when we spoke with him.

We spent four unforgettable days and three nights at the Seda Club Hotel in Granada. From the moment we arrived, the service was impeccable, with Ms. Martha providing a warm and welcoming reception that instantly made us feel at home. The personalized check-in process with Martha was exceptional, complete with a welcome drink and detailed information about the hotel's offerings and local attractions. Her kindness, patience, and respectful demeanor left a lasting impression. The breakfast crew, particularly Rafael, were outstanding. Despite attending to multiple tables, Rafael provided swift and efficient service. We also appreciated his exceptional service during dinner on one of the evenings. Special mentions go to Pablo, who provided excellent service on our departure day, and Imma, who made our checkout process smooth and warm. The concierge team, who assisted us with our bags and escorted us to the taxi, were also noteworthy. The staff at Seda Club Hotel truly made our stay special. Our beautifully decorated hotel room showcased evident thought and attention to detail in its design. Every corner of the room featured fine touches and small details that added to its charm. One minor suggestion for improvement: the coffee and kettle cabinet was slightly cramped, and we were concerned that the steam from boiling water might affect the glass shelves and surrounding food. Overall, our stay at the Seda Club Hotel was truly memorable, and we highly recommend it to anyone seeking exceptional service and accommodations in Granada.

The girl who checked me in is simply amazing - when I checked in It was change of shift - I would have appreciated it if they said its change of shift sir, please sit down, relax and once done we will call you ! However the lady who worked from 3 to 11 was really nice together with a young lad who helped bring me an iron and also gave me a towel that was hidden in the room. Given the Location and value for money its a good stay- air-con works perfect, quiet room and beautiful set up with room numbers hanging from the corridor ceilings ! Just two annoying things that bothered me - why dont they put the sink in the bathroom- there is a place for it between the shower and the toilet ! Sink in the bedroom isn’t great as water splash everywhere! Wifi is a nightmare - you have to register 10 times and still cuts you off when not in use as you have to log in all over again entering your room number and details. Thats it but everything else is good value for the money you pay

I’m usually staying at Ritual hotel when in Torremolinos and always had a great experience… No this time when I didn’t see staff members at the reception being more flexible in order to satisfy customers request and experience. When I made the reservation, specifying a strong preference for a room not located to the ground floor, upon arrival and check-in I was informed but the front desk that my assigned room was on the ground floor, directly contradicting the preference I had clearly stated in the booking notes. I immediately raised the issue to the hotel staff reminding them of my prior request and I was told that the hotel was fully booked and not other rooms were available. I strongly believe that my request could have been accommodated if they would have taken in consideration my enquiry during the room assessment … the clearly didn’t have mindset of customer centricity which was very disappointing.

Pleasant hotel! It's away from the noise of the bars, and only 30 seconds to the sea from the pool area, so the location is excellent. The hotel has a large pool area with clean water. The room is a bit dated, to be fair, but everything is clean and functional. The breakfast was good too; not many fancy options, but all the basics are there. It's not quite the four-star experience you might expect, but it's a perfectly nice hotel! We had wonderful days here and would definitely come back again.

Location: It's a 15-minute walk from the train station, which is convenient if you have an early train. It's in a residential area, with a supermarket across the street and a restaurant next door. There's also a larger supermarket (M) about 600 meters away that has bread, drinks, desserts, and ham. The cathedral is 1.2 km away on foot, and there are plenty of bus routes to get there. Facilities: The room is a standard size, and pulling out the sofa bed makes it a bit cramped. The bathroom is quite clean and tidy, with elegant fixtures. The bathtub has a glass partition, so you don't have to worry about water splashing out. On my floor, you have to go down half a flight of stairs after exiting the elevator, which was a bit difficult with luggage.

Brilliant holiday, ideal for winter getaways, indoor pool and jacuzzi. The hotel staff especially Reben were so friendly and helpful. The minor issue was fixed within 10 minutes of reporting to reception. Like the what's app to keep us informed

Excellent room, super comfortable beds, and the sofa bed was quite spacious for two people. The staff, especially the guy who checked us in (I think his name was Adrián), was lovely; he was very helpful and friendly.

The hotel is totally brand new and the decorations are luxurious. Also, the service provided by Lorenzo Centella is outstanding and impressive. He is always energetic and enthusiastic. He made us feel really warm in Granada. Even though he said he is still exploring and studying (really humble), what he has done is nearly perfect. It’s also worth mentioning that the breakfast of the hotel is nice and the environment is chill and cozy. And if you get some time, spa in the hotel is also worth trying. Thank you for giving us this unforgettable memory and we will be back in the future.

The Áurea Washington Irving by Eurostars Hotel is inspired by the American author Washington Irving (writer of 'Tales of the Alhambra'), replicating the romantic ambiance of the 19th century. It's only about 400 meters from the Alhambra, with some rooms and terraces offering direct views of the palace. The hotel also boasts a collection of Washington Irving's first edition books. **Room:** The rooms are quite spacious for European standards and relatively new. The style is modern minimalist, understated yet with a touch of luxury. **Service:** The service is very attentive and warm. **Location:** The hotel is practically next door to the Alhambra, just a 2-minute walk to its entrance, and 10-20 minutes to the city center. **Minor drawback:** The only downside is that the hotel doesn't have its own parking. You have to park your car in a spot near the entrance first. After you unload your luggage, hotel staff will take your car to a nearby parking facility, which costs 20-25 Euros per night. When checking out, you need to inform the hotel at least 20 minutes in advance so they can bring your car back. Washington Irving, with his 'Tales of the Alhambra' (1832), directly transformed the Alhambra from a forgotten ruin into a world-class cultural landmark. Without him, the Alhambra might still be an obscure ancient ruin in southern Spain. So, history enthusiasts should definitely consider staying at this hotel.