Hotel Dengan Spa di Merseyside, United Kingdom

When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC. I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did. Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there. I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this

Good hotel if you want guaranteed peace and quiet nights stay. The price is high especially at weekends. I’m happy somewhere cheaper for one night.

A Memorable Birthday Celebration Rating: ★★★★★★★★★★ I celebrated my birthday at the Titanic Hotel , and it was truly an unforgettable experience. The outstanding service, coupled with thoughtful touches like a birthday card and complimentary chocolates, made my day truly special. The luxurious room provided a comfortable and elegant space to relax and enjoy my stay. What's more, the hotel's spa is undoubtedly one of the best I've ever visited. The attention to detail and quality of treatments were second to none. The view from my room was breathtaking, overlooking the water and offering a glimpse of the hotel's beautiful luxury apartments. I highly recommend this exceptional hotel for any occasion, as it offers an unparalleled experience that goes above and beyond expectations.

Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!

good location, comfortable bed and got nice view cons: shower pressure, gym is too old and needs updated machines  needs hd tv in 2025 not lcd

Beautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.

The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor. I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.