Hotel Dengan Spa di Somerset, United Kingdom

All the hotel staff were friendly and helpful. the location is very convenient , shops, restaurants and public transport within walking distance. Hotel Rooms were comfy and clean. Hotel restaurant food is good and they provide in room dining. special mention to duty manager tony and kylie. food department Felix.  will surely come to stay again for the next trip to Bath 

等候Checking的區域很英式很美. 我們定的是經典房，要穿過主樓，經過花園，來到一個馬房裡麪的二樓. 房間挺乾淨的，廁所也比較大. 但是位置讓人覺得有點失望. 高價格和酒店高定位，讓我們自動默認房間的視線會特別好，會俯瞰巴斯城. 實際情況讓人失望. 看出去是另一邊的街景，不敢開窗. 純英式的白人老大爺幫忙拿行李，讓你不好意思不給小費. 餐廳非常好吃，花菜特別好吃.在這個地方你要不斷溝通提要求.他們可以做得更好.

The hotel is an incredible building which must take some maintenance. We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great. The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool. The double room had a king size bed which was very comfortable. The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing. We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment. We didn’t eat in the restaurant preferring to find a restaurant in bath itself. Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless. When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird. The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit. The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.

This is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants. The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll. Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again. The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com. Below a picture of the landscape from the road below the hotel.

Sumptuous would be the word to describe this hotel. From the lobby to the room to the free snacks pantry, everything is sumptuous. The room we booked is absolutely huge with high ceilings and large windows. The bed and bedding is super super comfortable and we slept really well. The bathroom is nice with a big tub. Location is also excellent, minutes from downtown, the bridge and Roman baths. Looking forward to staying here again.

The rooms were spacious and well-lit, with a simple yet elegant decor. The beds were incredibly comfortable, ensuring a restful night's sleep without any disturbances. The hotel offered a wide range of amenities, from a fitness center to a swimming pool, from dining options to meeting rooms, all reflecting the hotel's high standards.

Perfect room, one of the biggest room ever stayed in the UK! Loving the free hot spring in the hotel. Can’t complain I mean!

We booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.  When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.  We then had some lunch in the spa cafe. Food was ok. Service was terrible.  We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.  We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.  We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.  We skipped breakfast that we paid for on the second day.  We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.  Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.  I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.

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