Hotel Dengan Spa di Surrey, United Kingdom

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Booked via Holiday Extras for this hotel as we needed a place close to the airport to park our car and stay overnight for our earlier morning flight to Spain. Welcome on arrival first class. Everything was explained clearly and with a smile. Our request for an early morning call noted and carried out on time. Bit of a rush leaving as we tried to catch the shuttle but again staff dealt very quickly with everything and enabled us to catch the shuttle. On arrival back at the hotel after our holiday, again staff on reception very very efficient polite and informative. Room was lovely, clean and had everything we needed. We will definitely be back. A perfect stay! Thank you.

Hotel clean and tidy. Very good location. Bed was big and confy. The room has a big bathroom very well equipped with towels, shampoo and shower gel. The room has also a fridge with cold drinks. The hotel also provides a shuttle service to go to the Terminal and it is close to the bus stop. NIn every floor there are vending L L lmachinesdeerx for snacks and cold drinks. Also you can get tea and coffee.

酒店位置非常好，在A3出入口。服務很好，衹是設施有點陳舊，不過價格也實惠，性價比很高。酒店裡有星巴克。

Great staff and very helpful. I'd like to pick out Nicky Capstick from the restaurant who is always very mindful of my needs when I'm meeting colleagues; makes sure I/we have all we need and goes to great lengths to ensure our comfort. A real asset to the team here!

Lokasi super di tengah-tengah Woking. Bilik telah ditetapkan dengan baik untuk rangkaian hotel ini tetapi tanpa sentuhan istimewa. Bilik mandi dan bilik sangat bersih. peralatan mandian adalah terhad kepada asas (sabun, gel mandian, syampu dan susu badan), dulang kopi juga asas. Isu utama adalah bunyi lalu lintas. Walaupun di tingkat 7, lalu lintas boleh didengari dan saya memeriksa dua kali sekiranya tingkap terbuka. Saya mendapati pilihan sarapan adalah terhad. ia kebanyakannya bahasa Inggeris penuh yang ditawarkan tetapi hanya satu jenis telur (kacau-kacau), beberapa viennoiseries, Mereka bersulang tetapi tidak ingat sebakul gulung. Hanya cheddar yang dihiris sebagai keju dan ham ringkas. Pinggan kecil tenggiri salai bukannya salmon. Ini bukan pilihan sarapan empat permulaan tetapi sekali lagi, memandangkan pelanggan untuk sarapan pagi, ia sudah memadai.

Pros: - Brilliant service on arrival. - Free room upgrade - excellent room- very clean! - IHG members prize of a free glass of Prosecco - Free treats for the room - Lovely grounds for a nature walk, with deer roaming the site - Breakfast and dinner at the Tudor restaurant was impeccable. Fantastic service and delicious food. Cons: - The swimming pool and jacuzzi are too cold. - The sauna and steam room are quite small and very basic. -The reception of the pool/spa is untidy and cluttered and the service is poor in this area which is unlike the rest of the hotel. - We messaged asking for room service (fresh milk and some ice) and sadly this did not arrive. Overall: would recommend if your priority is the hotel, food and grounds but it is not for you f if you are looking for a pool/spa visit.

Oh my goodness!! I was obsessed with travelodge and premier in until now, this place is unbelievable 😍. Its clean and the staff are super friendly, i felt like royalty!! This is going to be a place for me and my partner to go everytime we go on holiday in future. They have room service and the shower is amazing.

Terletak di tengah-tengah Guildford, ia bagus dalam semua aspek. Pengangkutan yang mudah, industri katering yang mudah, 10 minit berjalan kaki ke jalan raya, membeli-belah adalah sangat mudah.

We wanted a mini break for my family. The hotel is absolutely stunning,great facilities,restaurants.bar,spa .Grounds Ellie greeted us on arrival & showed us round .Such a lovely greeting made us feel very welcome.All the staff are very friendly & they make sure everything is perfect throughout your stay .Our food in moorish restaurant was again excellent.Staff gave us great service,making sure we had all we needed.The buffet is a great addition.All the food was absolutely delicious & very tasty. The spa experience was out of this world.Mia & jas showed us round & pointed us in the right directions for interior pool ,jacuzzi,sauna,steam room,outside pool . We also each had a full body massage.I have to say that was the best massage I’ve ever had .Great communication on needs ,right pressure.A definite must to de stress your body.Afterwards we relaxed in the Himalayan salt room .If your looking for a excellent hotel to stay in .You definitely won’t be disappointed. Highly recommend the fairmont Windsor

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Booked via Holiday Extras for this hotel as we needed a place close to the airport to park our car and stay overnight for our earlier morning flight to Spain. Welcome on arrival first class. Everything was explained clearly and with a smile. Our request for an early morning call noted and carried out on time. Bit of a rush leaving as we tried to catch the shuttle but again staff dealt very quickly with everything and enabled us to catch the shuttle. On arrival back at the hotel after our holiday, again staff on reception very very efficient polite and informative. Room was lovely, clean and had everything we needed. We will definitely be back. A perfect stay! Thank you.

Hotel clean and tidy. Very good location. Bed was big and confy. The room has a big bathroom very well equipped with towels, shampoo and shower gel. The room has also a fridge with cold drinks. The hotel also provides a shuttle service to go to the Terminal and it is close to the bus stop. NIn every floor there are vending L L lmachinesdeerx for snacks and cold drinks. Also you can get tea and coffee.

I arrived very late because my flight was delayed but the host was extremely accommodating and welcoming even at 2:30am! The room was extremely clean and very close to the airport. Great breakfast in the morning and for the price I couldn’t have asked for more!

酒店位置非常好，在A3出入口。服務很好，衹是設施有點陳舊，不過價格也實惠，性價比很高。酒店裡有星巴克。

Oh my goodness!! I was obsessed with travelodge and premier in until now, this place is unbelievable 😍. Its clean and the staff are super friendly, i felt like royalty!! This is going to be a place for me and my partner to go everytime we go on holiday in future. They have room service and the shower is amazing.

Terletak di tengah-tengah Guildford, ia bagus dalam semua aspek. Pengangkutan yang mudah, industri katering yang mudah, 10 minit berjalan kaki ke jalan raya, membeli-belah adalah sangat mudah.

Lokasi super di tengah-tengah Woking. Bilik telah ditetapkan dengan baik untuk rangkaian hotel ini tetapi tanpa sentuhan istimewa. Bilik mandi dan bilik sangat bersih. peralatan mandian adalah terhad kepada asas (sabun, gel mandian, syampu dan susu badan), dulang kopi juga asas. Isu utama adalah bunyi lalu lintas. Walaupun di tingkat 7, lalu lintas boleh didengari dan saya memeriksa dua kali sekiranya tingkap terbuka. Saya mendapati pilihan sarapan adalah terhad. ia kebanyakannya bahasa Inggeris penuh yang ditawarkan tetapi hanya satu jenis telur (kacau-kacau), beberapa viennoiseries, Mereka bersulang tetapi tidak ingat sebakul gulung. Hanya cheddar yang dihiris sebagai keju dan ham ringkas. Pinggan kecil tenggiri salai bukannya salmon. Ini bukan pilihan sarapan empat permulaan tetapi sekali lagi, memandangkan pelanggan untuk sarapan pagi, ia sudah memadai.

We booked to stay at the Talbot as we were attending a function there. We appreciated the building is listed so as expected it's a little tired looking. The room we stayed in no.214, unfortunately smelt of drains so rather unpleasant. The hotel was fully booked so there was no chance of changing rooms. The safe was locked shut when we arrived, something I would have thought the staff getting the rooms ready would have had on their check list to ensure all was ok. It was just a little inconvenient to have to go & find a member of staff with a master key to rectify. The evening of the function we had attended we intended on having a light meal of pizza in the bar but were told they weren't taking any more orders due to staffing numbers so we were really disappointed as we'd had a few drinks so couldn't drive elsewhere. Breakfast was OK although pricy if it hadn't been included in the room rate. Also items mentioned on the breakfast menu weren't available which was disappointing eg French toast which is something quite basic! Probably wouldn't stay at this hotel again.