Hotel Dengan Spa di Jawa Timmur, Indonesia

Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .

We choose to stay in Swiss-Bel due to our great experience with Ciputra in Semarang which is owned by Swiss-Bel. Unfortunately, Swiss-Bel Surabaya can't compete with Ciputra Semarang. Both hotels have similar pricing, but Ciputra has a much better atmosphere and amenities. Swiss-Bel Surabaya has no bar area. The breakfast is served in the lobby where guests check-in and people outside walk by. The food choice is much less than Ciputra and Swiss-Bel Malang. However, the hotel itself is good and breakfast sufficient if you don't compare it with Ciputra and Swiss-Bel Malang. One thing which absolutely needs to be improved is that jam, chocolate paste and peanut paste should be served in cups, not jars where guests have to scoop out the sweetness themselves with a knife or spoon. This is unhygienic and not tasteful.

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌

The hotel is centrally located. While accessing the main road involves a slight detour, overall it's fine, and it's not too far from the main road itself. The rooms are compact, but it's a viable option for a transit hotel. The staff are friendly and very helpful. The TVs come with Netflix, so it's a good option when you don't feel like going out during the day, especially given Surabaya's scorching heat.

Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement

The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!

Booked the hotel for one night as a stop over place when arriving in Indonesia. I arrived by taxi, and the next day caught the train. I chose this hotel due to the location near the train station. It was easy for me to walk to the train station, though the traffic is very busy and not always stable footpaths - it was ok for me as I had a backpack though would not be very walkable for someone with bigger luggage. I stayed again for one night when returning by train, then flying out of the country. Hotel was nice, staff friendly. On my first night I arrived late in the evening and was able to get vegetarian food from room service. On my 2nd night I ate out in the shopping mall that is located next to the hotel. The room is clean and comfortable. I appreciated the fact that there was a bath tub. Also, I liked that there were no plastic bottles of water; each room has a jug and you get water from the dispenser in the corridor. I did not have time to try out the swimming pool. The restaurant has a morning breakfast buffet with a selection of Asian and Western style food options, including having some items made to order...you can fill up for the day.

I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure! I found nice squirrel to live in the tree nearby

This hotel stands out in Surabaya for its high standard of cleanliness. The bedding was impeccably maintained, providing a genuinely comfortable and restful night’s sleep. The service was professional and discreet. I accidentally left a shirt in my room, and the staff promptly contacted me to inform me — a level of attentiveness that reflects well-managed hospitality. I would not hesitate to stay here again on my next visit.