Hotel Dengan Spa di East Java, Indonesia

Reasonable goog rooms for the price you pay. Big rool room with clear valley view. The restaurant nx door offer delicious meals. Don't mind to stay here again for nx visit to Sapa.

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

The location is very convenient. The receptionist Apreriya is friendly and helpful. The room was comfy and clean, but there weren’t slippers and hair dryer. I had a nice rest there before moving to my next destination. That’s pity that the swimming pool is closed due to renovation until 25th August.

This is my second stay at Batiqa. I’d like to share a balanced review for fellow travelers. Pros: Great City View: Staying in Room 809 was a treat because of the city view. It’s a much better experience compared to Room 910, which unfortunately only faces the wall of another building. If you prefer a view, try to request a room on the side that faces the city. Cons: Technical Maintenance: I noticed some issues in Room 809 that weren't present in 910. The shower door doesn't close properly, the water pressure is quite weak, and the hot water isn't hot enough (I had to turn the lever fully to the left just to get a decent temperature). Privacy Disturbance: A bit disappointed with the unsolicited promotional calls. Both during my first and second stays, the hotel staff called the room around 18:00 WIB to offer massage or restaurant services. This is quite intrusive when you're trying to rest after a long day. Verdict: The hotel is decent, but they really need to improve their room maintenance and stop the promotional calls to ensure guest privacy. If you stay here, Room 809 has the view, but check the bathroom fixtures immediately.

Hotel ini mempunyai lokasi yang sangat baik, sarapan yang pelbagai, dan mereka hanya mempunyai kolam renang dan sauna. Mereka mempunyai cara untuk mengambil beg anda sendiri, lihat, terdapat lif, dan pergi.

Our second stay at Platinum Hotel Tunjungan was once again a pleasant experience. We were warmly welcomed by Ms. Puteri at reception, who remembered us from our previous visit—this personal touch made us feel truly valued. We were happy to receive a room upgrade, and overall, the room was comfortable. Breakfast was enjoyable with a good variety of options. The bellboy was also very helpful and attentive throughout our stay. There are a few areas that could be improved. The internet connection was quite slow, the room is not fully soundproof, and the bath towels could be upgraded. However, we really loved the pillows—they were extremely comfortable and made our sleep very restful. Overall, we had a great stay and would consider returning again.

All staffs had a great attitude、good location、there's a convenience store nearby the hotel,you can buy anything you need.And the room is very clean、got hairdryer and hot water!

Hotel kegemaran di pusat bandar. Strategik. Kakitangan yang mesra. Biliknya selesa. Sentiasa mendapat pandangan yang terbaik. Dekat mall kalau nak jalan-jalan

Empat bintang di dinding di belakang meja depan agak berbeza dari hotel sebenar. Ia tidak jauh dari stesen kereta api, tetapi sikap perkhidmatan kakitangan sepadan dengan empat bintang.

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!