Hotel Dengan Pools di Hebei, China

The hotel is elegant, comfortable, and perfectly maintained. The rooms are spacious, clean, and well-equipped, and every detail was handled with professionalism and care. Everything I needed during my stay was provided promptly and with genuine kindness. I would especially like to recognize Kara, Vicky (The house keeper), and Vivian for their exceptional service. They went above and beyond to make my stay truly worthwhile, always attentive, warm, and ready to help. Their dedication and hospitality made a real difference and left a lasting impression. InterContinental Shijiazhuang delivers world-class service and comfort. I highly recommend this hotel and will definitely stay here again whenever I’m in the city.

I recently stayed at the Venice Waterworld Hotel in Shijiazhuang and, unfortunately, it did not meet my expectations. The hotel feels quite outdated and in need of renovation. The rooms were dark and old, with furnishings that seemed worn and tired. One of the biggest issues was the air conditioning—it was old and lacked a proper thermostat, making it difficult to regulate the temperature. Additionally, smoking is permitted throughout the hotel, which was a major downside for me as a non-smoker. The smell of tobacco was pervasive in the hallways and common areas, making the stay less comfortable. Breakfast lacked food for its guests. They were not being topped up according to the people who were in the restaurant. While the location may be convenient for some, the overall condition and policies of the hotel make it a poor choice for travelers who prefer clean, modern, and smoke-free accommodations. If I return to Shijiazhuang, I will definitely look for a different hotel. Rating: ★★☆☆☆ (2/5) – Below Average, Needs Improvement

Hotel lobby is located on floor 31. There are hotel staff on the ground floor directing you to the lobby upon arrival. Studio room was spacious and suitable for a small family, a baby cot was available and provided upon request.

如果追尋有趣的度假體驗這兒不適合，但是如果為去古城玩兒住得舒服，確實無可指摘。 酒店園區小，但是作為五星酒店硬件和便利性非常拿得出手：房間層高和麪積都極其優秀、浴缸夠大、早餐豐盛且好吃（能排上高端酒店第一梯隊，唯一瑕疵是沒有專門的咖啡杯）、地庫直達房間、擁有多個餐廳和酒吧。可惜入住期間泳池改造升級封閉。 值得一提的是客房借物響應快，春節這麼忙從來沒有讓人等超過10分鐘。特別感謝一下我們入住期間的服務團隊，家人生病，借體温表和血壓計（後者是特意從健身房翻箱倒櫃找出來的）幫了大忙，並且説明情況後還同意延遲退房，讓病人多休息了幾小時。盡力滿足客人要求，非常暖心，感謝感謝！

This was one of the best hotels I have stayed in China. It is world class. The staff are some welcoming and helpful. Although I don’t speak any Chinese they made every effort to communicate with me. We used translate Apps. Everyone was super nice. The room was very large, new and I loved the Tea Station. I have never seen one like this. The location is superb. Right in the middle of the historic village but it is very quiet at night. The breakfast was simple but satisfying. I recommend staying here and would love to come back.

特別喜歡七修酒店氛圍感，整體是中式徽派園林設計，環境清幽雅緻，氛圍感拉滿。房間寬敞整潔，新中式風格很有質感，隔音好、睡眠質量高。餐飲健康又好吃，可選種類多。酒店把“德、食、功、書、香、樂、花”七修文化融入方方面面，還能體驗抄經、香道、功法等七修特色活動，身心都得到放鬆。工作人員態度友好、響應及時，入住全程舒心，性價比很高。是可以打卡無數次的酒店！

Bad check in service at front counter lady. Seems more occupied with her task than guest service. I have to call and request for our sofa bed to be open. Given we book and indicated a family of 4, unlike other hotels whom immediately arrange all additional required items such as toothbrushs, slippers, towels, water, etc. Here I have to call to request for each items. The wifi doesn't work. I have to physically bring my laptop to the front desk for assistance.. and even that was not able to connect. Breakfast, average as the food are abit hard - hard noodles, hotdogs, breads.. Only cons is location near to ski and restaurants but so are a few hotels nearby. Free scheduled public bus shuttle to/fro train station, have to walk about 7 mins to the bus stop. As a Hyatt member, this is the worse Hyatt Place hotels I stayed. I believe surrounding hotels will have better guest services and competitive price too.

I would like to commend the outstanding job of the front desk and extend my greatness thanks and gratitude especially to Ms Xia JiaLu which have been wonderful in providing exceptional services , help and information during my stay here. I have stayed in many hotels in China. But intercontinental Tangshan really have left me with the most best impression of what customer service and satisfaction is supposed to be. Kudos!!!!

本次入住雄安國際酒店體驗極佳，必須實名誇讚專屬管家Cheney！全程服務專業貼心、響應迅速，從入住引導、行李安置到各類需求對接，都安排得細緻周到，真正做到有求必應、有問必答。態度温和有禮，做事高效穩妥，處處為客人着想，讓出行倍感安心與舒適。 酒店環境大氣雅緻，客房整潔舒適，配套完善，整體品質出眾。正因有Cheney這樣用心的管家，讓入住體驗再上一層樓，賓至如歸不過如此。強烈推薦，下次來雄安還會選擇這裏，也為管家Cheney的優質服務點贊！

It's a hotel with really high cost value action. 5 start hotel with this price is unbeatable, the service by front desk is really grea. Couldn't find such a great value in anywhere else. However, the hotel needs to have some renovation, the carpet is a bit old, it's understandable though, coz it requires high cost for renovation.