Hotel Dengan Pools di Hebei, China

The staff were incredibly helpful and proactive, anticipating my needs down to the placement of the water glasses. Their response time was quick, and any issues were resolved promptly. The attention to detail truly made my stay comfortable and pleasant.

I almost always stay here when I'm in town. A few times before, I couldn't get into the underground parking because it was full, but this time I finally could. There aren't many spots, and they're separated from the owner's parking by a fence. There are charging stations available. If you park above ground, you'll find charging stations across the street near the restaurants. The hotel service is consistently good, friendly, and attentive. The bedding is on the firmer side; I'm not sure if that's a room type thing or if I just haven't noticed it before. The Lobby Bar coffee included in the Trip.com package only offers iced or hot Americano.

Our family stayed at Nuoan Yuanjin, and our butler, Wendy, was incredibly attentive and thoughtful throughout. When we booked the deck time, I was concerned about mosquitos for the kids since it's outdoors, and I shared my worries with Wendy. She informed me beforehand that mosquito repellent would be available on-site and even helped reserve a more suitable seating area for us. During the deck time, we enjoyed some drinks and snacks, and it was a very comfortable and relaxing experience for the whole family. Afterward, she proactively asked about our dining experience. For daily needs, whether it was calling for the shuttle or requesting extra amenities for the room, communication was simple and efficient. The service was genuinely sincere, without any pretense or empty words. I'll definitely prioritize staying here again the next time I visit Aranya.

The hotel room was clean, and its location within Thaiwoo Ski Town was excellent. The price was also quite good value for money compared to other hotels in the area. The only drawback was that the room was very hot in the summer; it was cold outside but hot inside, and the AC wasn't cooling. Opening the window was an issue because it was noisy at night, and I have severe allergies. Also, the breakfast wasn't great; the fried dough sticks and bread were rock hard, like baguettes. The variety was average for a 4-star hotel. The connecting rooms that Hyatt has an agreement for with Trip.com are quite unique and perfect for a family of three adults and one child, or four adults and one child. It's very suitable for families with kids. My grandpa's room had a problem with the bathroom ventilation system; he could always smell smoke, probably from someone smoking in a room upstairs or downstairs. I'm sure the hotel can improve this. I'd give it a 4-star rating.

Out of all the places we stayed during our self-drive trip through Inner Mongolia, this was by far the best! Both the owner and the staff were incredibly genuine and welcoming. The attention to detail in their service was exceptional, you can tell they truly put their heart into running the place. The room was clean and spacious, with excellent facilities, making for a very comfortable and relaxing stay. I absolutely have to rave about the owner's freshly roasted lamb leg – crispy on the outside, tender on the inside, and absolutely delicious. It was genuinely amazing. What truly impressed me was how pet-friendly they are. Bringing our two small dogs was absolutely no hassle, and the owners were incredibly accommodating. It's so rare to find such a wonderful pet-friendly guesthouse when you're traveling with pets. The courtyard was peaceful and quiet, providing a perfect spot to relax and unwind after a long day of driving. I wish them all the best!

The hotel boasts a beautiful environment and fresh air, and both the facilities and cleanliness are impeccable. The breakfast and dinner at the restaurant were delicious. Overall, the service was satisfactory. However, I have to complain about a front desk staff member who answered the phone between 7 and 10 PM on the 31st. The first time I reported the washing machine wasn't working, she actually told me it was leaking and advised me not to use it. I ended up fixing and using it myself. The second time I called about the shower water not getting hot, her response was even more ridiculous: she told me to just keep running the water until it got hot. I wasted nearly half an hour, and the water never got warm. In the end, a housekeeping staff member came and simply inserted the gas card, which solved the problem. What's worse is her terrible attitude; she was argumentative and refused to admit her incompetence in handling issues, acting as if she knew everything. She definitely deserves a bad review! On another note, the hotel is very close to Jinshanling Great Wall, which is absolutely worth a visit!

The room size is quite spacious. Although the decor is a bit dated, the cleanliness is truly impeccable. Overall, the service attitude was very good. The front desk staff were very friendly. Telephone service was prompt; it's the fastest I've experienced at any hotel in terms of getting help to the room. The welcome fruit was incredibly fresh and substantial. Every piece was edible, not just good-looking but tasteless ones. What I wasn't happy with: Firstly, the doorman. We arrived around 2 PM, which I assume is peak check-in time. I only saw one attendant at the entrance. My family went to park, and I was left alone with my child, carrying a backpack, an iPad, dragging a suitcase, and a large bag of snacks. The attendant just took the luggage out of the car and left me to my own devices. It was quite chaotic. Even if he had just helped me get a luggage cart, it would have been much better. When traveling with children, you always have a lot of stuff, so this situation should be very common. I suggest increasing the number of doormen and having luggage carts readily available at the hotel entrance. Secondly, the toothbrush in the room was incredibly hard. After brushing, I was practically spitting blood. Also, the hairdryer was fixed inside a drawer with a very short cord, making it difficult to hold up. Plus, it was really hard to use. Can't they update to a better one? The cool air doesn't dry, and the hot air burns your scalp. Even with my relatively thin hair, it took ten minutes to somewhat dry, when at home it usually takes about a minute. It doesn't have to be as fancy as a Dyson, but a Xiaomi or Laifen would be an improvement. Finally, the automatic door on the first floor leading to the beach wasn't very sensitive. As I was walking out with my child, it started closing automatically before we were fully through, and my child bumped their face. Although it wasn't serious, it's still a safety hazard. I reported it to the front desk, and they were very kind and immediately asked about my child's well-being. I just hope the issue will be taken seriously.

The room is spacious and clean with a balcony, with children's bathrobes, slippers and mouthwash cups, very intimate. There are welcome fruits and drinks every day, and you can interact with cute pets downstairs. The children are super happy. The breakfast is rich and amazing. I recommend the hotel's Luyu restaurant. The dishes taste great. Thanks to the hotel butler Zhou Shuang for his thoughtful service, timely reply to the information, patient and thoughtful!

Hygiene: Very clean, tidied up promptly every day. Environment: Super nice! I booked in advance and got a sea-view room. I could watch the sunrise and sunset perfectly in the morning and evening. Service: Compared to other places, the service is absolutely fantastic! The front desk lady was very helpful. After checking in, you can add her on WeChat, and if you need anything, just say the word and it'll be delivered quickly. I highly recommend everyone to come here!

I genuinely recommend this hotel! The service was incredibly warm and attentive, with staff patiently guiding us. The room had great natural light and ventilation, and the cleanliness details were meticulously handled; there was no smoke or strange odors, and all the in-room facilities worked perfectly. The mattress was just right – neither too soft nor too firm. The hallways were quiet, offering excellent privacy, and housekeeping cleaned promptly every day. The location is superb, very close to public transport. Overall, the value for money far exceeds other hotels in the same price range. I will definitely prioritize staying here again next time I'm in the area!