Hotel Dengan spa di County Wexford, Ireland

We were guests when this hotel was the Maldron. I couldn't fault them. But now it's changed hands The receptionist was so unfriendly and so ignorant to us and 2 young boys that were looking for help. Just basically not making eye contact, refusing to answer, and when she did answer, it was short with an angry demeanor, like were bothering her. There was no hello, thank you or enjoy your stay ..just the bare communication. Also.. The manager in the bar refused to heat the babys bottle in the microwave because it was against health and safety regulations. Even though the Maldron staff were more than happy to help. They microwave baby food and bottles for me on a few occasions. The manager tried to convince me that I could possibly have something dangerous in the bottle. When I told him if they don't heat it, I won't come back, ..he sneered at me in a look that said ..well I don't care. He gave me an option after alot of arguing to heat it up in their cup with the coffee warmer. We also asked for a quiet room. The receptionist gave us a noisey room I could hear doors next door slamming. Kids shouting and loud walking ftom the lift to the rooms. We were right next to the lift. I was very disappointed. We returned because last time we loved it. But we won't be returning again with that attitude.

All the staff were very nice and attentive.  Some but few weren’t well trained - a soiled damp towel for removal was left on the visitor’s bed Although the hotel has been revamped, it still looks tired in places.  Windows need replacing.  Doors are chipped,  Hangers for clothes all chipped.  Small complaints but after redecorating these glaring oversights are now glaringly obvious

The payment that was taken by trip.com in advance of our arrival was not identified by Dunrody House. So i was charged for our room by trip.com and by. Dunbrody house. Charged doubled. Dunbrody House is special. Once this double paymwnt is sorted. The staff are lovely, food gorgeous and ambience fabulous.

Kids club very nice,my kids like it. Parents have time to relax.