Hotel Dengan Spa di Mie Prefecture, Japan

Booked this as a side trip from Osaka to escape the city and have some quiet time. Set in a tiny village in the middle of a mountainous & forested area alongside a beautiful river with tons of waterfalls, very picturesque and perfect for walking around. The hotel itself is immaculate with great amenities including large bathing areas. Food was incredible and service was top-notch with staff that were always friendly, helpful and eager to please. Would definitely recommend to anyone wanting an authentic Japanese-style onsen hotel in a tranquil setting.

2回目の利用でしたが、施設は広々としていて快適です。温泉も快適でした。売店の商品に値段の付いていないものがあり、フロントに尋ねたら調べてくれましたが、「個包装になっているか？」と尋ねても知らなかったらしく、箱の下から押し覗いて「個包装です」とのことでした。 レストランはとても美味しく（伊賀牛）、料金も安くて嬉しかったですが、案内の黒服の男性が感じはとても良いですが、外国人の方で、料理についての知識が無いようでした。利き酒セットについては日本人の地元の方が詳しく説明されました。コスパは良くゆっくりできるのでまた利用したいです。

Very cosy hotel with big rooms and an Onsen available to guest with no charges. Full of amenities and a full breakfast spread.

非常優秀的日式旅館。晚餐懷石吃得很飽且品類豐富。早飯也很有儀式。房間乾淨衞生，服務很好！非常適合度假放鬆，真的是令人心曠神怡。房間裏的私湯很優秀，下次有機會去感受一下大澡堂！

The hotel was conveniently located right across from a train station. The staff were friendly and helpful. Breakfast was fine. The facility was a bit worn, and the room was small and could use some updates. However, it served its purpose for a one-night stay.

Stay for one night to visit the Shima Spain Village. The location is a little bit far from the main station. However, the hotel have shuttle bus service and we could arrive the destination smoothly. The room is clean, the free hot spring (onsen) is good, the buffet-style breakfast is not bad, and the staff is very friendly. Overall, it's a nice stay.

チェックイン時からチェックアウト時までスタッフさんの対応が丁寧でとても気持ちよく過ごすことができた。 景色も素晴らしく伊勢志摩の海が一望することができとても感動した。夕食、朝食共にどれも美味しく大変満足いく旅行となりました！

The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children. The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests. After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information. The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements. The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer. In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor.

相変わらずルートインさんの朝食は満足しますね。 ただ、部屋の作りがコテージ風になっているためフロントからの移動が結構しんどいです。（私年寄りなんで） でも万が一火災が起きてもすぐに避難できる点も高層ビルホテルと違って安心できる点だと思います。 朝食の開始時間の時の長蛇の列にはびっくりしましたけど、部屋から混み具合が見られるので空いた時間を見て食べられました。朝一で出発する人は大変だと思います。

清潔感のあるホテルでお部屋も広くて掃除が行き届いていました。 早めにホテルに着きましたがスタッフの方の対応が良かったです。 オールインクルーシブで飲み物やおつまみもあってとても満足しました。夕食のバイキングもお料理もお酒も種類が豊富で大変満足しました！ また宿泊したいと思いました。