Hotel Dengan spa di Mie Prefecture, Japan

The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children. The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests. After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information. The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements. The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer. In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor.

The hotel has a great environment, and the rooms are very spacious and clean. I recommend the buffet breakfast; the selection is quite refined. The hot springs offer three different types of water, which I highly recommend trying. It's the best value for money in the area. I suggest staying here if you're driving; there is free parking.

The hotel is very overpriced for an old facility.  We booked an oceanview room but the windows are blocked with bars and can barely be opened.  Our room on the second floor could barely see the ocean.  Furniture and decoration scream OLD.   Most front desk workers are not Japanese.  They claim to have an ”international crew” but the problem is they don't know much about Japan.  When we asked the doorman about taking trains, he didn't have a crew because he just got to Japan from another Asian country.  On the other hand, the restaurants only have Japanese workers and no one speaks English.  We booked an 8-course dinner.  The chef was going around to explain the dishes to guests but just left us when he found out we don't speak Japanese.  The menu is in Japanese only.   This hotel also charged us at 135:1 foreign exchange rate while all other hotels charged 142-144:1 JPY-USD.  It's not a foreigner friendly hotel and way overpriced for what it is.

The view from the bath was great. The breakfast was also substantial and delicious. Compared to other luxury inns, it is reasonably priced, but the service and facilities were satisfactory enough to make me wonder how low the score on Google Maps was. I would like to stay again if I have another chance.

Booked this as a side trip from Osaka to escape the city and have some quiet time. Set in a tiny village in the middle of a mountainous & forested area alongside a beautiful river with tons of waterfalls, very picturesque and perfect for walking around. The hotel itself is immaculate with great amenities including large bathing areas. Food was incredible and service was top-notch with staff that were always friendly, helpful and eager to please. Would definitely recommend to anyone wanting an authentic Japanese-style onsen hotel in a tranquil setting.

There is a shuttle bus at Kashikojima Station. Find the driver of the hotel bus. The suite will immediately notify the Toyota car to pick you up. It takes three to five minutes by car. After arriving at the hotel, you can enjoy the 5-star service. All rooms face the sea and the sun is shining. The facilities are high-end and complete with 100 square meters. The small refrigerator is all free, and there are Mikimoto skin care products. The lounge has a terrace with an excellent view, and the food and drinks prepared are also exquisite. The service here is perfect. I checked in on my birthday. When checking in, I was asked to choose whether the check-in was on my birthday anniversary. I didn't want to bother others to choose sightseeing. As a result, the staff of the French restaurant on the 5th floor sent greeting cards and beautiful desserts. The chef came to bless me kindly, gentle and decent. Please experience the hotel's cruise ship. 3,600 yen per person is very worthwhile. It takes 45 minutes to visit Ago Bay. The memorial hall of the G7 meeting is a few minutes away from the building next door, and the car can be sent there at any time. In addition to good facilities, this hotel can host high-level meetings. More importantly, there is a perfect service team here. Everything is great. Staying for one night is unsatisfactory. 11 is the commemoration of Yamazaki Toyoko's stay in ”White Tower” that I like. I recommend the French restaurant on the 5th floor, which has a better view and the dishes taste great. I had breakfast at the Japanese restaurant on the 4th floor, but the view was a little worse and the taste was a little salty.

We had a wonderful experience at this hotel and would highly recommend it. The location is excellent and offers stunning views of the area. What truly stood out was the outstanding service—the staff were consistently helpful and welcoming. Having a dedicated transfer bus to the train station was a fantastic asset, making our daily transit and sightseeing incredibly easy. A great value and a very comfortable stay!

Stay for one night to visit the Shima Spain Village. The location is a little bit far from the main station. However, the hotel have shuttle bus service and we could arrive the destination smoothly. The room is clean, the free hot spring (onsen) is good, the buffet-style breakfast is not bad, and the staff is very friendly. Overall, it's a nice stay.

This was my first Aman experience with my mom. We departed from Tokyo and it was pretty smooth. The hotel provided pick-up and drop-off. I highly recommend booking a half-day pearl diving experience and Ama hut with the hotel. The hot spring and infinity pool were also super perfect. The service was even better. I also encountered a lot of wild bayberry trees growing in the hotel while riding my bike. They were pollution-free and pesticide-free. I had a lot of fun picking them with my mom! It was a very unforgettable two nights. I loved staying there. There happened to be fireworks on the two days I stayed. I was so happy.

Great! The environment is nice, the service is good, the hot springs are valid for two days, the shuttle service is convenient, and the food is also very good. I would like to go again next time.