I changed rooms because my first room smelled strongly like someone's body odor, but the second room also smelled, just less. So I didn't bother to change again. I've never had this issue elsewhere in Japan and I've stayed at a lot of different hotels in Japan, weird...
Breakfast has varieties but tasted so so...
I was woken up once by people talking in the hallway. Door sound proof isn't great. So if you're a light sleeper, maybe use ear plugs.
Good service and amenities otherwise.
Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
This place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night.
Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift).
Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room).
We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean.
Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am.
The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD.
Overall interesting experience but accommodation price is pretty steep IMO.
One of the best onsen hotels ever for a good price value! It’s about under 10minute walk from Matsumoto Station situated in a quiet corner of the main road.
You have to take off your shoes and store them at the front entrance shoe lockers, because the entire hotel floor is tatami (good experience). Front desk staff very hospitable as they even help to wipe your luggage wheels clean.
Room is also entirely tatami, pretty spacious, and very clean. Appreciate that the air conditioner can be toggled between heating & cooling, instead of centralized conditioning. There’s a small private shower cubicle. There’s a free welcome snack in the fridge everyday. At 9:30pm-11pm, there’s even free “Yonaki Soba Noodles”.
The public onsen itself was also great, with both indoor and outdoor options.
The bed is of a low bed frame slightly mimicking futon style, it was a good night sleep.
Definitely will be back to any of their similar chains across Japan!
The hotel is brand new. The room is lovely and so spacious! The bed was huge and it was comfortable, we all slept well every night. Staff were courteous and attentive. We really enjoyed our stay here. The hotel location is also perfect, right on old karuizawa ginza street with many food and shopping options nearby during the day. The breakfast options were very limited and the food was the same every day, so I found it a challenge to feed my toddler. Basic food items like cereal and slice bread were not available. The fruit options were also limited and not the most child friendly e.g. pineapple, grapefruit and grapes. Also, the rooms are not made every day but you can request for the staff to clean and make the room. Overall we still had a great stay and hope to visit again soon.
Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.
One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings.
I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond.
The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable.
We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores.
This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!
This is quite an old hotel with many senior japanese tourists. Room is very spacious but old furnishings. There’s a lounge open at 2 sessions for guests to enjoy snacks and beverages. Hot spring is simple and nice. Need a drive out to the city area.
Compared to Prince West, The Prince is much quieter and cozier. The room comes with a kitchen and the bathroom is spacious.
Our room was on the first floor which opens directly to the outside, so when it snowed my daughter ran happily outside to make a snowman.
There was a lounge serving drinks and wines, which all guests could enjoy, what I appreciated the most is the library setting with books to read.
Service was phenomenal, the reception and all staff members were helpful.
Menakjubkan
176 ulasan
9.4/10
Harga bermula
DKK 1,199
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Spa di Nagano Prefecture
Terokai Ulasan Tetamu Hotel di Nagano Prefecture
Lihat semua
9,4/10
Amazing
The hotel facilities, food, and staff service are all excellent.
We spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere. I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience. The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery. The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge. Was I would go back to Prince Asama and experience the scenery during a different season!
What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
Located about 20 minutes from JR Nagano Station, this hotel was a great choice for our trip, especially since we were driving. The highlight was the stunning mountain view from our room, stretching from sunrise to sunset—a beautiful and unexpected surprise. The hotel lobby feels high-class, but the rooms do show signs of age, with a dated interior. However, the onsen experience more than made up for it—spacious, relaxing, and the outdoor onsen offered an incredible view of the ice-covered mountains. A major highlight was the exceptional service. We encountered an issue with our luggage delivery, and three hotel staff members went above and beyond, patiently assisting us and coordinating with another hotel to ensure everything was sorted. Their kindness and dedication truly left a lasting impression. Overall, despite some aging aspects, I’d highly recommend this hotel and would definitely return on my next visit.
Nice hotel with beautiful hot springs. Both dinner and breakfast were great, although quite a lot of people. Also, it’s a family hotel, so if you don’t like being surrounded by children, cannot recommend.
I am highly recommended to the couple and family stay with this hotel The check-in is very personal, room set up are incredible. All the staff are very nice, helpful and professional. The food was great in all seasonal dishes. The dish presentation is like a piece of art. The Osen facility is cozy and nice. You can't miss the outdoor osen with the nature
Overall it was a great stay. The pros: Facilities were great. Log cabins were clean and cosy. Staff were attentive if you needed assistance. Bath house was out of this world, especially the outdoor section. West high speed ski lift was out of order, and some ski runs not operating as normal, but the skiing was great. You can also order pizza delivery to your room if you wish. The cons: TV's in the cabins were japanese channels only and old TV's. If only they could update TV's or provide a Fire Stick so you can cast Netflix on request. Courtesy bus system was confusing, but once you got the hang of it it was ok. If your staying in cabins your meant to bring you ski gear with you. Would be nice if you could leave it at the ski slopes, and not have to carry it back to the cabins. Breakfast is expensive, so we got convenience store food for breakfast each morning
Wow! An amazing little Ryoukan in a lovely town with fantastic owners. This ryoukan is a traditional old fashioned style with a lovely private onsen in pictures The room was large and your right on top of one of the 9 onsens. As a ryoukan in the town you will have access to the 9 healing onsens which you can use at your leisure and complete the denyouko towel for blessings The onsen is run by a lovely lady who is really friendly. Typical Amenities included plus free yukata and geta to borrow whilst your walking between hot springs plus free cold milk which is just heavenly after a hot soak. Honestly the cold milk really made my day!! 🥰 Air conditioning was very effective considering the size of the room and the breakfast was too much to finish and offered a taste of everything Lastly you are on top of the onsens as soon as you step out and monkey park is a 25 minute walk north but talk with the Owner, she has a link to the Monkey security cameras so can tell you ahead of time if theres any up there to see currently (i went during Estrus season so no monkeys for me) When it came to checkout the lady gave me a small bento of Onigiri and Pastries and even drove me down to the local station 10/10 would stay again
I'd give it more points if I could. I think this is my best experience with a hotel so far. Everything was excellent from the beginning to the end. I am in love with the place and long to be back again someday
Our family with three generations very much enjoyed the food, bath, and hospitality at Yakuoin. We have very little Japanese, but felt welcome and had an English speaking guide for the morning service and tour at Zenkoji Temple.
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