Hotel Dengan spa di Nagano Prefecture, Japan

There are limited amenities when choosing the west cottages. The onsen and gym is only until 19:00, to which is often the time where we have dinner or arrive in the hotel from touring or shopping. So we were not able to use it on day 1. And on day 2, we were rushing to go back to the hotel just for it. 2. The small cottage doesn’t have any AC. It was hot at since it’s already mid Ma. They provided 1 electric fan for us. So be aware for those who chose the cottage accommodations.

Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.

It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there. 

お風呂がたくさんあって楽しい。露天風呂はとても良い。脱衣所は狭い。 朝食バイキングは料理も満足だし、会場が広くて料理を選び易かった。1/2だったからおせち料理も振る舞い酒もありました。個室夕食のサービスが時間がかかるとか、部屋の案内に手違いがあるとかあったけど、正月だしスタッフさんの一生懸命さが伝わってきたから笑ってスルーできました。 以前に比べて家族連れ層取り込み路線に振ってきた感じで、全体的に若く明るいイメージに生まれ変わっていました。

lovely hotel with excellent service. has a beautiful spa. but the shower in the room was a little dirty. the breakfast was wonderful though.

Very decent hotel with good services from the hotel staff. Come with onsen & spa facilities as well as large size rooms and bathrooms. Less than 10 minutes car ride from the Karuizawa station, ski centre and the Prince Shopping Plaza. Hotel also provides free shuttle bus services through and forth to the Karuizawa station which conveniently accessible to the ski centre (free shuttle bus services outside the South exit of the Karuizawa station) and the Prince Shopping Plaza (stone throw from Karuizawa station).

I chosen Cottage A to stay in. While there is nothing much to complain about the cute cottage, personally it is a bit too small for me. But nice environment, good and helpful staff and a very convenient shuttle system to bring you around. You can also call an internal shuttle service that can ferry you from your cottage to the newer West hotel for their buffet breakfast. Otherwise you can eat at the East Hotel for either a Japanese meal set breakfast or a Western style set breakfast. The bread is really good and soft. The outlet shopping mall is accessed by their half hourly shuttle bus and you can do your premium shopping there and eat at their various restaurants or at their food court style food outlets.

Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.

The hotel is brand new. The room is lovely and so spacious! The bed was huge and it was comfortable, we all slept well every night. Staff were courteous and attentive. We really enjoyed our stay here. The hotel location is also perfect, right on old karuizawa ginza street with many food and shopping options nearby during the day. The breakfast options were very limited and the food was the same every day, so I found it a challenge to feed my toddler. Basic food items like cereal and slice bread were not available. The fruit options were also limited and not the most child friendly e.g. pineapple, grapefruit and grapes. Also, the rooms are not made every day but you can request for the staff to clean and make the room. Overall we still had a great stay and hope to visit again soon.

Onyado was a joy to stay in. Im sad I have to leave the hotel. It is so thoughtful with all the kind amenities! I really love that shoes are not allowed indoors. The breakfast spread is also with good variety and extremely delicious Japanese style breakfast. The rooms itself are spacious compared to the ones in Tokyo. I was able to enjoy the tatami floors! The onsen is not large but is reasonable and never too crowded. The ambiance is also nice and it comes with a sauna. The tv contains congestion information so you can check it in advance! Everything to love about this hotel, I think it’s one of the best I’ve stayed in Japan. Really super recommend. would love to stay here again if I can.