Hotel Dengan Spa di Nagano Prefecture, Japan

The cottages were a little out of the way but they are perfect - toasty during winter, spacious with an ensuite bathroom per bedroom, and accessible via the frequent bus service. It’ll be even better if a microwave is provided in the cottage, and if our ski/snowboard fear can be stored in the locker room near the slopes (we arent allowed to do so and have to carry them back to our cottages everyday. We stayed at the premium room at the main building previously and would say each experience is unique, but staying at the main building would be more convenient and staying at the cottage is more special especially during winter.

The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high. I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative. The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!

It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there. 

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

房间卫生很一般，浴缸清洗不干净。前台小哥服务很耐心，个人不会日语英语，小哥都会细心告诉注意事项。环境中规中矩，价格飘忽不定，我国庆前一个月晚上23点订的要1280RMB相当于27766日元，国庆的时候居然才600RMB相当于13015日元，订的特别亏。 部屋の衛生状態は普通でしたが、浴槽はきれいに洗えませんでした。フロント係のお兄さんはとても親切に対応してくれました。個人的には日本語や英語ができませんでしたが、お兄さんは細心の注意を払って注意事項を教えてくれました。環境は整っていましたが、価格は不安定でした。私が国慶節の前月の夜23時に注文したものは1280RMBで27,766円に相当しましたが、国慶節の時には600RMBで13,015円に相当しました。注文したものは特に損をしました。

Great stay at Indigo brand hotels as usual, comfort, decor level are of supreme level However, please note there are no laundry self service rooms in hotel There is a Lawson within walking distance from hotel entrance Would stay in again! Large beds and comfortable stay Great service as well! Shuttle bus service available on schedule

At first, I didn’t expect much from this hotel, but everything changed when I arrived. We traveled to Karuizawa via Shinkansen, and just a five-minute walk from the JR Station, there’s a shuttle bus stop inside the shopping plaza. The hotel staff were very friendly, and check-in was smooth. Although the carpet in the room has seen many winters, it added to the cozy atmosphere. The food was excellent, and the lobby offered free coffee and soft drinks, along with a large, charming stove to keep you warm on snowy days. The ski resort is just around the corner, with rental shops, a ski academy, and ski lifts all in the same area, making it very convenient. If you’re looking to recharge your energy surrounded by nature, this is the perfect place.

Really beautiful resort, love the free rental Onsen it’s really nice, if you don’t need room cleaning service you can get 2000yen coupon for souvenir shop. It’s close to the outlet only 10mins driving distance. There is a 7 eleven close to the hotel but need to be aware that the convenience store will be closed at 2300.

軽井沢ははじめてですが、何も知らずにこのホテルを予約したんですけど、思ったより高級感があり、1年ぐらい前に計画した家族の海外旅行だから、価格もそれほど高くはないでした。 それに、ホテルのデザイン感もそうだし、朝ごはんも予想以上のクォリティーだったので、ま夏に軽井沢に遊びにきましたらまた泊まりたいです！

Highly recommended modern ryokan stay. Having stayed in several ryokan in GIFU region, I find Onyado Nono to be offering the best experience. Nice comfy rooms, onsen amenities and delicious supper.