Hotel Dengan spa di Nagano Prefecture, Japan

There are limited amenities when choosing the west cottages. The onsen and gym is only until 19:00, to which is often the time where we have dinner or arrive in the hotel from touring or shopping. So we were not able to use it on day 1. And on day 2, we were rushing to go back to the hotel just for it. 2. The small cottage doesn’t have any AC. It was hot at since it’s already mid Ma. They provided 1 electric fan for us. So be aware for those who chose the cottage accommodations.

Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.

Super convenient location but note that free parking is not available. Recommended to park at the carpark behind (1min walk away) for 900 for entire night compared to 1200 at the carpark just beside the hotel (but it gets full fast in the evening). Plentiful of amenities provided and late night supper (especially enjoyed this greatly!). Kinda unfortunate they do not have outdoor bath but for the price is understandable. It's already not bad. Massage chair is available but require queuing. Dryer is 100yen per 15mins

Love this ryokan! The service was just amazing! We arrived the ryokan feeling cold and asked where we could get some heat pads and was told that since the ryokan provides free shuttle to train station, they could send us to convenient store. And before it, the staff came back with some mini heat pads for us to use for the meanwhile. There was also paid shuttle to snow monkey park (500 yen per pax one way) that you can arrange with them. We had a tatami room, it was spacious and the staff came to the room to do the check in and served tea and welcome snack to us. The ryokan guests are entitled to go to nine onsens around the area for free. The ryokan provides yukatas and all necessities for it. The meals were sumptuous and super yummy. Overall, a fantastic ryokan experience for us!

お風呂がたくさんあって楽しい。露天風呂はとても良い。脱衣所は狭い。 朝食バイキングは料理も満足だし、会場が広くて料理を選び易かった。1/2だったからおせち料理も振る舞い酒もありました。個室夕食のサービスが時間がかかるとか、部屋の案内に手違いがあるとかあったけど、正月だしスタッフさんの一生懸命さが伝わってきたから笑ってスルーできました。 以前に比べて家族連れ層取り込み路線に振ってきた感じで、全体的に若く明るいイメージに生まれ変わっていました。

Worthy, nice food and service. I love every details they put, walking on tatami and great decoration. And I can say this chain is one of the best hotel in japan. - Even room is small but lower bed makes it more spacious. And with no view room you still got sunlight dont worry. - Location is good, walkable from the station. - Breakfast is amazing! Freshly fried Tempura is authentic, also Gyudon and others also great. I love apple juice too. - Dont forget night soba and treats after onsen. - Onsen is good too but only indoor. - The rest area beside onsen is fantastic, in the morning with the view of Japanese alps they even have name of each mountain so cute. - Tips for restaurants nearby, there are izakaya food court like gathering all izakaya in one place and yiu can choose what you like

The hotel is brand new. The room is lovely and so spacious! The bed was huge and it was comfortable, we all slept well every night. Staff were courteous and attentive. We really enjoyed our stay here. The hotel location is also perfect, right on old karuizawa ginza street with many food and shopping options nearby during the day. The breakfast options were very limited and the food was the same every day, so I found it a challenge to feed my toddler. Basic food items like cereal and slice bread were not available. The fruit options were also limited and not the most child friendly e.g. pineapple, grapefruit and grapes. Also, the rooms are not made every day but you can request for the staff to clean and make the room. Overall we still had a great stay and hope to visit again soon.

We stayed on 24 to 26 Dec 25. Good hotel but far from everything else. Need to be flexible since weather was unpredictable. We had no snow -just rain for two days, but when we checked out, we had heavy snow which disrupted our travel to Toyama with many trains cancellation and delays (a car stuck on the railroad track). The hotel shuttle bus picks up at Minami-Otari station. There are four coin-operated washing machines and four dryers which were always taken on 3rd Floor. I would advise staying longer than two days and prepare for travel time as it took nearly 20 minutes for a bus ride to Iwatake each way.

Be careful that the actual room is not the same as trip shown. Everything is good but the room wasn’t my expected. Finally trip.com refunded me a certain amount, fair enough. Look at my photos, if you accept such a room paying this price, go for head, with free-spa, no complain. Just because it wasn’t what I wanted😂😂

lovely hotel with excellent service. has a beautiful spa. but the shower in the room was a little dirty. the breakfast was wonderful though.