Hotel Dengan spa di Nagano Prefecture, Japan

Overall, this was a rather disappointing hotel stay. Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned. After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself. At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory. The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited. The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling. Considering all these experiences, I will not choose this hotel again in the future.

The hotel boasts beautiful scenery and an excellent location. The rooms are clean and tidy, and the hot springs are incredibly relaxing. The outdoor rotenburo bath offers a unique experience. While it's a bit of a walk from the West Wing, thankfully it's all indoors, and following the arrows makes it easy to navigate without getting lost.

Absolutely impressed! It truly lives up to its reputation as a resort town – peaceful, beautiful, and with amazing views. The rooms were incredibly clean, the service was excellent, and the onsen was a perfect 100. The classic-style rooms were clean and cozy, with high-quality furniture. I would definitely return if I have the chance. Parking is free for those with cars, and the hotel also offers a shuttle service for train travelers. The food is high-quality, and the restaurant, rooms, onsen, and views are simply stunning.

A hotel with strong Japanese characteristics, all rooms are tatami-style. Room: The size wasn't as big as I imagined, but overall it was still good. There were two downsides: first, the pillows were uncomfortable, small and hard; second, it was a bit close to the railway, so there was some noise. Facilities: The large public bath on the 10th floor was excellent, with indoor and outdoor pools, as well as a sauna. Breakfast: Very delicious. Location: Very convenient, about a five to six-minute walk to the JR station.

Stayed here several times before, and this visit felt noticeably different. One positive change is that the lounge has been relocated from the lobby to the third floor, making the space feel much more open and comfortable, without guests having to crowd together. However, the shortened meal service times were disappointing. Reducing breakfast hours is understandable, but shortening dinner service by an additional 30 minutes to only 90 minutes made the experience feel rushed. Given the size of the dining area and the number of guests, collecting food itself takes time. More importantly, one of the reasons people choose to visit Nagano is to enjoy a slower and more relaxed atmosphere. With only 90 minutes allocated for dinner, there is hardly enough time to comfortably enjoy the meal itself, let alone finish with coffee and dessert. I understand that rising operating costs may require adjustments, and I appreciate the hotel’s efforts to manage within budget. However, as group tourism increases, maintaining the experience expected by individual travelers becomes increasingly important. Unfortunately, this time it felt that both the dining quality and the dining time had been reduced simultaneously, and the decline in quality was noticeable. Overall, I still appreciate the improvements to the common areas, but I hope the hotel can reconsider how to balance operational efficiency with the quality of the guest experience.

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

The location is remote and not very convenient to get to, but precisely because it's secluded and closer to nature, it's a great place to escape the hustle and bustle. The staff's service is professional but overly rigid and lacks warmth or flexibility. Some staff members were too cold and unprofessional, making guests feel like they were dealing with robots from a high-end brand. All in all, it was just okay, nothing outstanding compared to other Hoshino Resorts properties.

We had a wonderful stay and truly enjoyed every moment. The hostess is incredibly welcoming and a genuinely lovely person — she even kindly drove us to the train station, which we deeply appreciated. The breakfast was outstanding, and the onsen was beautiful and very peaceful. Having a private onsen was especially convenient, as it allowed us to enjoy the experience together as a family without needing to separate. Our room was very spacious and authentically Japanese, with excellent-quality bedding. The mattresses, pillows, and high quality shits  were exceptionally comfortable and made for a perfect night’s sleep. A lovely touch was the complimentary milk served in adorable small glass bottles — delicious and charming. The location is simply ideal: perfectly situated near public onsens and great restaurants, truly the best location one could imagine. We would happily return and highly recommend this stay to anyone looking for comfort, authenticity, and warm hospitality.

This was my first experience at a mountain hotel with hot springs. It was a pleasant surprise to encounter staff who spoke many languages. The atmosphere was very intelligent, calm, and set the perfect mood for an unforgettable vacation. I recommend everyone stay here for at least 2-3 nights; you'll have an unforgettable experience that will make you want to return in the future. Absolutely delighted! Maybe it's because it's only my second time in Japan? Such lovely memories.

This place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night. Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift). Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room). We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean. Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am. The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD. Overall interesting experience but accommodation price is pretty steep IMO.