Hotel Dengan spa di Nagano Prefecture, Japan

Overall, this was a rather disappointing hotel stay. Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned. After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself. At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory. The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited. The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling. Considering all these experiences, I will not choose this hotel again in the future.

The location is convenient, with a shuttle bus service between the hotel and Prince Outlet shopping mall and the train station. There's a bit of a distance between the East and West wings of the hotel; the East wing is closer to the children's play area. The jungle adventure is suitable for both kids and adults. The breakfast was quite average, possibly because there were too many guests. You need to call a day in advance to reserve the number of people and time for breakfast the next day. During our stay, we could only choose between 6:30 AM or 9:30 AM. The 'please clean my room' sign was very confusing; instead of simply stating 'yes' or 'no', it had a lengthy message that was open to misinterpretation.

Absolutely impressed! It truly lives up to its reputation as a resort town – peaceful, beautiful, and with amazing views. The rooms were incredibly clean, the service was excellent, and the onsen was a perfect 100. The classic-style rooms were clean and cozy, with high-quality furniture. I would definitely return if I have the chance. Parking is free for those with cars, and the hotel also offers a shuttle service for train travelers. The food is high-quality, and the restaurant, rooms, onsen, and views are simply stunning.

Stayed late June to see the stunning Itawake view. No skiing, just soaking in Hakuba’s nature. Hotel was peaceful, surrounded by trees — perfect for relaxing walks. Staff were friendly and super helpful. Room was clean, a bit small for what we booked. Breakfast was okay, mix of Japanese and Western. The onsen was the real highlight — so refreshing after a day out. Even without snow, Mominoki was a great base. Cozy, quiet, and welcoming. Would stay again.

Not far from the train station, it's very convenient to walk. The hotel has just been renovated and is very clean. The front desk staff are enthusiastic and professional. The hotel has an overall Japanese style, and you need to store your shoes on the first floor when you enter. The room is not big but sufficient. Although the bed is only 1.4 meters, the experience was quite good. The bathroom is very clean. There's a hot spring on the top floor and laundry facilities. Through the window, you can admire the train station below and the distant mountains. Japanese breakfast is offered in the morning with a good variety. Free Japanese ramen is served after 9 PM. Satisfied.

The facilities are complete, the service is friendly, and the hot springs are great. The shuttle bus is a real highlight. The only issue is that it gets too crowded, so independent travelers should really try to avoid the peak check-in times when tour groups arrive in the evening. The need to queue for meals, especially dinner, needs improvement; it wasn't a great experience.

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.

This is the first time I stayed at a Hoshino resort. Perhaps my expectations were too high.  Food quality was the best reason to stay here. The restaurant offers an elaborate menu. The onsen is the next big feature of the hotel. It was not as big as seen in the advertisement. Perhaps wide angle was used. Location was not great. Not much to do nearby. The free transfers to Omachi helped to kill time if you have no plan to ski at Hakuba.  Service was patchy. Below are two examples: 1) Asked reception about train tickets conditions in general but the response was we are not train company. We know that but would appreciate help in calling into the train company or checking their website in Japanese. 2) Over a supposedly fancy dinner, the server was rushing us to finish by asking us to move unfinished food items from one plate or another by ourselves to make space for the next dish. I would have expected the server to wait for us. On another occasion, the server left the next dish on the table, with lid closed, without explaining what it is. We were not sure if we should start eating or wait. The server came back in a few minutes realizing that she had not explained to us yet and apologized.  With better service and things to do nearby, the hotel will see happier customers.

We had a wonderful stay and truly enjoyed every moment. The hostess is incredibly welcoming and a genuinely lovely person — she even kindly drove us to the train station, which we deeply appreciated. The breakfast was outstanding, and the onsen was beautiful and very peaceful. Having a private onsen was especially convenient, as it allowed us to enjoy the experience together as a family without needing to separate. Our room was very spacious and authentically Japanese, with excellent-quality bedding. The mattresses, pillows, and high quality shits  were exceptionally comfortable and made for a perfect night’s sleep. A lovely touch was the complimentary milk served in adorable small glass bottles — delicious and charming. The location is simply ideal: perfectly situated near public onsens and great restaurants, truly the best location one could imagine. We would happily return and highly recommend this stay to anyone looking for comfort, authenticity, and warm hospitality.

This was my first experience at a mountain hotel with hot springs. It was a pleasant surprise to encounter staff who spoke many languages. The atmosphere was very intelligent, calm, and set the perfect mood for an unforgettable vacation. I recommend everyone stay here for at least 2-3 nights; you'll have an unforgettable experience that will make you want to return in the future. Absolutely delighted! Maybe it's because it's only my second time in Japan? Such lovely memories.