Hotel Dengan Spa di Sabah, Malaysia

I had an excellent stay at Ming Garden Hotel & Residences for my recent business trip. The hotel hits the mark on all fronts—the location is strategic for getting around, and the service was incredibly efficient and welcoming. My room was spotless and very comfortable for working. Highly recommended for business travellers looking for a hassle-free experience.

The room was spacious and the air conditioning was comfortably cold, which I really appreciated. However, the carpet was dirty and there were noticeable cigarette marks on it, which affected the overall cleanliness. The shower pressure was just okay, not very strong. With some improvements in cleanliness and maintenance, the stay could be much better.

The hotel staff were all polite and enthusiastic. I didn't encounter any issues with discrimination against Chinese guests, no hot water at night, and no deposit was required. You can tell the hotel is a bit old, but it's well-maintained, especially the large private beach where you can snorkel, swim, or leisurely watch the sunset without having to deal with crowds elsewhere. That's a huge plus! 👍🏻👍🏻👍🏻 On the second night, I saw a dying cockroach in the bathroom (its antennae wiggled for a long time). Considering it's a tropical region, it's understandable, and the fact that it was dying suggests the hotel uses pest control. However, housekeeping randomly took guests' personal belongings when cleaning the room. Two plastic bags with items in them were on the TV cabinet, and they were gone when I returned at night. This is the first time I've encountered such a situation in my 10+ years of travel. Although the items weren't valuable, their absence was very inconvenient. Housekeeping shouldn't subjectively assume guests' items are trash and take them away. That was a bit frustrating. Additionally, service efficiency was very low. One evening, I went to the front desk to ask staff to send some bottled water to the room. The front desk staff were very friendly and enthusiastically agreed, but I waited over two hours and nothing arrived. The in-room service phone was either busy or completely silent (maybe just a prop?), so I had no choice but to go down to the lobby again to get water. We checked in around 12 PM, but were told we couldn't get into the room until 3 PM (they informed us politely). The next day, I turned on the 'make up room' light before going out for lunch, but when we returned to the room around 2 PM, it still hadn't been cleaned. In short, everything was slow; it felt like the hotel was understaffed and overwhelmed.

Our small family decided to have a staycation in few hotel/resort and by far Sutera has won our heart. This place is amazing and i suggest anybody who wants to experience this place to stay more than 1Night. The room is still in its Vintage style , tv only has those old channel , there's one bathtub in the room which we loved specially my son,for the breakfast i do believe they can add more choices as they are more korean dishes focused, it'll be nice to have local kuih (hinompuka/pais pisang) other than kuih pisang only.. But other than that, you actually get free 1hour of bike rental on ur stay which we only know when we ask around, it was located right in front of the kids pool , other than that they do have a small train going around from Magellan to Pacific sutera and its FOC!!! I loved the staff energy the entire time, he asked our son to be in his seat as a driver and even let my son press few button and act like he's driving the train!! god bless your fun soul sir!! keep up the good work!! we will definitely be back again soon🥰❣️

Amazing room and service provided ! Room looks exactly like in the picture with more heartwarming items for loan for example power bank , foldable umbrella , free- flow mineral water , drinks, earplugs and etc. I would said it’s nearly perfect except a small flaw. If you are driving a car , it will be slight frustrated as only the Lift Bomba can access to the parking lot. When you press the lift , it’s all by luck whether the lift bomba will come first , if it’s not , you have to make the other lift go down first , then only press again for the lift bomba to come up. Understand that this will be the problem on the residence apartment design , besides than this no complain at all , location is definitely a great spot with maximum convenience!

Fast check in & even faster check out. Booked 2 rooms; 7th floor facing sea & saw amazing sun set! Beautiful! Buffet breakfast is the usual fare; very attentive staff to assist. Much appreciated.

It seems I stayed in a newly renovated room. It was spacious and bright, and the bathroom was also large and very clean with all the necessary toiletries. Since it was off-season, there weren't many people. The downsides were the terrible Wi-Fi – it kept disconnecting and was practically unusable in the room – and there were quite a few bugs; a gecko even crawled into the room.

“Clean, Quiet, and Comfortable” I stayed here for one night and had a very pleasant experience. My room was clean and I was happy to have a room with a pool view. The hotel was quiet, which allowed for a good night's rest. Perfect for a short stopover.

I had a wonderful stay at Shangri-La (Kota Kinabalu) and thoroughly enjoyed the experience. The room was spacious, clean, and thoughtfully prepared. I especially appreciated the complimentary Nespresso coffee setup, which made mornings feel extra relaxing and convenient. The sea-facing balcony was a highlight — offering stunning views of lush greenery, palm trees, and the ocean beyond. It was the perfect spot to unwind and enjoy the peaceful surroundings. Breakfast was excellent, with a good variety of fresh and well-prepared options. The food was delicious, and the dining area was comfortable and welcoming, making it a pleasant way to start the day. Overall, the hotel combines comfort, beautiful scenery, and attentive details that truly reflect Shangri-La’s standard of hospitality. A great choice for both relaxation and a memorable seaside getaway. I would definitely return and recommend this hotel to others.

The entire hotel feels very new and modern, which is great! 👍 I'd even say it rivals the Park Hyatt. The room size is standard, but the bathroom has excellent hot water supply, and there's a balcony facing east, perfect for catching the sunrise 🌅. Just make sure to close the balcony door tightly, or the air conditioning won't blow cold air 😞. The pool is on the sixth floor, and you need to provide your room number every time you go. The hotel breakfast is very good; I particularly recommend their chicken congee 🥣 – it's delicious, I had two bowls every day 😋. The cakes 🍰 look nice, but they're a bit sweet. There's also a SPA at this hotel, but it doesn't seem to be affiliated with the hotel; I suspect it's privately run. You need to book a day in advance, and they only accept cash, WeChat Pay, or Alipay transfers – credit cards aren't an option. A 60-minute foot massage for two costs over 600 RMB 💰. Unlike in China, there's no shoulder and neck massage; you just wash your feet, move to another room, and the massage begins. Afterwards, they provide a plate of prawn crackers and two cups of ginger tea. I found it pretty average, and the price felt a bit steep.