Hotel Dengan spa di Lisbon District, Portugal

Our go-to hotel in Lisbon. It's well-located (near Campolide and Sete Rios), the front office staff are excellent, the restaurant is very pleasant, and the beds are super comfortable, both in the suites and standard rooms. This is where our son learned to walk in 2024, and where we'll always return whenever we're in Lisbon.

We were originally scheduled to fly home on the same morning as our son, but on different flights. Around 5 AM that day, we found out our son's flight was canceled, while ours was still on schedule, leaving us with very little time. Our son wanted to stay an extra day at this hotel to use their gym (we had stayed there for a night two days prior). In my haste to book, I accidentally put my husband's name instead of my son's as the guest. We quickly checked on it after our flight landed, and thankfully, our son successfully checked in. So grateful! 😊 The Uber ride from the hotel to the airport was only CAD$6.

Location of hotel very convenient..few feet from Saldanha metro..on the red line Hotel..v modern and hi tech service Rooms v clean..except some may b vary using the modern washroom concept. Clean towels daily. Fresh breakfast spread was worth it. The reception staff was v friendly and assisted patiently with all details for our queries Will recommend..

The room overlooked the sea, and the view was absolutely stunning. The breakfast spread was excellent, and the service was superb. The staff even offered us welcome champagne when we checked in, which was a lovely and warm gesture.

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

Прекрасная историческая гостиница в центре Синтры. Интерьеры восхитительны, особенно отдельных чайных комнат. Как в другую эпоху попадаешь. Удобная кровать, хороший вифи, кофемашина в номере. Чисто. Большая ванная комната с окном. Завтрак полон деликатесов - изысканные сыры, мясо, фрукты. Из минусов - автоматика набора воды в сливной бачок унитаза заедала, пришлось починить. Лампочка в коридоре номера не горела.

Amazing hotel in the very center of Lisbon. Location is right in the middle of the Bairro Alto. Hotel is walking distance to vista points on the old town, trams and many restaurants nearby. Rooftop restaurant and bar is highly recommended for breakfast or to have a glass at sunset watching colors changing on the roofs of the old town. Unforgettable.

During our three-night stay in Lisbon, one of our family members suddenly developed acute gastroenteritis in the evening around 8 p.m. We called the front desk, and a staff member immediately came to our room and helped us identify the most suitable hospital. After we decided where to go, we went down to the lobby to take a taxi. To our surprise, the front desk manager Andre personally came to us and asked if we needed him to accompany us to the hospital. We were deeply touched and gladly accepted his kind offer. Because of communication issues between our insurance company and the hospital, we had to switch to another hospital. Throughout the process, the manager patiently coordinated with the hospital and ensured we were safely transferred and properly received. He stayed with us until we were registered and had an appointment with the emergency doctor before returning to the hotel. We are truly grateful to all the hotel staff—the front desk team, restaurant staff, and even the tour guide—for their exceptional care and support. We would definitely choose to stay at this hotel again on our next visit to Lisbon.

The two male staff members at the reception and front desk were incredibly polite and friendly upon check-in, which made a great first impression. However, over the next two days, the restaurant staff for breakfast were mostly unsmiling and very cold. The hotel only has two floors. I stayed in a first-floor room, and there was a strange smell upon entering, though it improved slightly after turning on the air conditioning. The soundproofing was poor, and water from the bathroom would seep into the room from the corner of the wall. Overall, it wasn't a good experience. There's a self-service laundry shop near the hotel.

I have been visited Lisbon for three times, stayed in three different hotels each trips. Neya hotel is the best one in terms of best services/cost. The room is super clean and quiet, the breakfast provides multiple choices of food. The hotel reception with 24 hours service with multiple languages, English, French, and all etc., Everything is excellent !