Hotel Dengan Spa di Eastern Province, Saudi Arabia

Had issue on entry with dollars (need to take a cab fee km away from the hotel , and only after full fee collection the hotel let us in. We had dollars, both visa and master card didn’t work.

Very awesome stay. Front desk staff are excellent and know how to deal with customers. Room modern and clean. They try to provide you with all necessary requests and they go beyond. Special thanks to front desk staff Ms. Zahraa and Mr Yousef Alyousef.

Thank you from the bottom of my heart. High price and elegant hotel. An enjoyable stay by all standards

حبيت تعامل الاستقبال بس تاخروا شوي وقت طلبنا غطاء زياده والشاطئ قدام مو نظيف مرا بس الفندق نظيف بس زحمه ليت فيه مصاعد اكثر واطفال المصريين يمشون ويسوون ازعاج

Good facility and treatment

لدى الفندق موقع جيد ومواقف خاصه للفندق واسع موظفين ودودين يشكرون على سرعه اجراءات الدخول والخروج

We are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .    We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night !    They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room. It is unfair !!     So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view. Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.  We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room.   In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.    I am not satisfied for this matter.

Warm and welcoming stay. Staff were really pleasant and friendly. Furthermore, upon check in we received complementary breakfast for the duration of our stay from the hotel. Breakfast buffet was really good. Only issue was I had a problem with the hot water in my room which wasn't getting hot. Overall, a beautiful stay.

It was a wonderful two nights to stay here because atmosphere was a great and beautiful building. I highly recommend it to stay here.

I arrived at 3pm which is the check-in time but the room was not ready and i had to wait for almost 2 hours to check-in. The hotel upgraded my room which is totally unnecessary.. they also do not have a bath tub.. and there are not a lot of selections and options in TV channels.. The hotels in saudi are somewhat missing of the welcoming vibes and service standard is low..