Hotel Dengan Pools di Victoria, Australia

Check in late, room was wrongly assigned, booked a bigger room with added extra bed for my 3 boys was give a small room with no xtra bed, we booked a king bed room, was assigned a twin bed bigger room. We have to wait another half hour or more to change rooms and added the extra bed to the already small room for my kids. Then the reception said our rooms comes with breakfast without us asking which was also heard by my wife as well as her colleague, in which we thought it was complimentary after the wrongly assigned rooms. My kids enjoyed the breakfast as I normally don’t eat breakfast and but the follow night, I went down to the reception to ask if check out time can be extended which the same lady said she can extend it to 12pm, which we are glad, then I just told her the breakfast was enjoyable by my family and thank her for recommending them to us and also the complimentary offer. She check again on her computer then and a bit unsure and ask her senior colleague Austin to see if it was complimentary and that already raise my suspicion but her colleague said it is fine he will waive the charges if that happens as we already went through so much trouble with them. I felt relieved, thanking both of them , I went back to my room. At 11:40pm, my wife has already asleep and me almost to, the phone rang which startled my wife and myself , we answered and the same lady was on the line stating that they need to charge the breakfast for both days. I was a bit annoyed with this as we have already taken our breakfast for the first day which was offered to us as complimentary and then later in the middle of the night said we are charged ! The best part was as a 5 stars well known establishement, she tried to haggle with us on the price by saying she can offered some discount and then later she can give 50% discount for already consumed breakfast. My wife was furious and change her PJs and then we head down to the reception to settle this once and for all in the middle of the night. In the reception, we directly spoke to her supervisor whom heard of her offering us the complimentary breakfast in which he straight away cancel the charge for the morning breakfast and offer us a discounted breakfast the following morning. It was all a farce and inconvenience as well unreliability with their services which makes us go through so much stress for our family holiday. Anyway, we decided not to take up the offer and have to inform our children of the cancellation which disappointed them of course, but we think this whole incident is unfair. They said when we booked we choose no breakfast but the communication was it was complimentary for us for the disarray of arranging the room when we first check in. Besides we did not ask but was offered and said how good the breakfast was by your own staff. Also we did not extend our check out time as we were worried that they will charged us as we are totally have non confidence of what the staff said and actual offerings As my wife and myself are regular travellers, and normally we like to enjoy better accommodations, this is the first time these kind of incidents happen to us and at first we thought to booked Hyatt chain of hotels in our incoming Vietnam and Taiwan trip but we would be sceptical to do so after this. Please don’t get me wrong, the hotel is very nice, cleanliness , location and even food (our breakfast on day1) but the services was a let down to us and it is not about costs, it is about integrity and what been offered and not fulfilled and blame the clientele as well as the whole timing to disrupt the peace and enjoyable period of the guest.

Great airport hotel with convenient access to Melbourne Airport. I booked this hotel for my boss and her child, and they were very satisfied with their stay. The room was clean, comfortable, and quiet despite being close to the airport. Staff were friendly and helpful, and the facilities were well maintained. A good choice for families and travelers looking for a comfortable stay near the airport.

The location is great and overall we had a very pleasant stay. The staff were all very friendly and helpful. However, housekeeping gave us a different surprise on both days. 😂 On one day, the card we had inserted in the room’s power slot was taken away. Another night, at around 11pm when we were getting ready for bed, we realized there was no duvet in the room. We called the front desk and were told that they had run out of duvets. Thankfully, the staff responded very quickly and brought us a brand-new, unopened duvet. Overall, we still enjoyed our stay!

The hotel's location is excellent, right in front of an MRT station, making transportation very convenient. There's also a small convenience store and a mala tang restaurant nearby. The main source of noise comes from the adjacent parking garage, where people sometimes chat, get drunk, and shout. Generally, the hotel staff are friendly and helpful, and the cleaning staff are also very willing to provide whatever you need. Plus, having a small kitchenette is a bonus, and you can exchange or borrow a hairdryer. For the price, it definitely offers good value. So, for the other aspects like noise, wearing earplugs helps, and the cleanliness is also up to par.

This hotel is located in the landmark Sky One apartment building in Box Hill, offering an excellent location. Downstairs, you'll find the Box Hill shopping center, which is an integrated complex with a supermarket, restaurants, cafes, a train station, and a bus hub – super convenient! The room was spacious, bright, clean, and tidy, with a full set of kitchenware, tableware, a refrigerator, microwave, dishwasher, and washing machine… absolutely everything you need. The bedding was also very comfortable. The staff at the front desk were very friendly and provided great service.

The hotel's hygiene is excellent, and the lobby is spacious and bright. There are plenty of elevators, so even during peak hours, you don't wait long. The rooms are also spacious with beautiful window views; one side should offer a clear view of the river connecting the North and South banks, perfect for watching New Year's fireworks. Housekeeping is arranged from the third day of your stay, and they do a thorough and clean job. Overall, I'm very satisfied, although the location is a bit far from the CBD and Melbourne's main attractions. However, once you cross to the North Bank, you're not far from the tram free zone, which makes up for it. 👍👍👍

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.

Hotel was close to several train and tram stations, making it easy to access a variety of routes and lines. There were also plenty of great food and drink options nearby — from morning coffee and afternoon matcha to flaky pastries and comforting hot meals. While some places were not immediately next door, they were still comfortably walkable, including Little Rogue, Matcha Kobo, Puzzle Coffee, Time After Time, Lulu’s Malaysian Hawker, and many more. Also worth mentioning, I arrived in Melbourne earlier than expected and called the hotel to ask when the room would be ready. The staff were punctual and reliable, as I was able to check in exactly at the time they advised the room would be available.

Beautiful souls 🤍 I recently stayed at Quality Hotel Melbourne Airport and wanted to share my experience for anyone travelling in or out of Melbourne. We have stayed here a number of times, the first time was because we had flight delays and didn't want to head home to return the following day. It made sense and ever since then we have used it as our little night before we go on the next adventure stop over. So if you are like me, and you’re looking for something close, easy, and stress-free before a flight… this place really delivers. The location is incredibly convenient, just minutes from the airport, and the shuttle service makes everything feel seamless especially when you’re travelling early morning or arriving late. That alone takes so much pressure off. And if you are like me and need to have a change of suit case for clothing it makes a great base between flights and countries. The rooms are simple, clean, and comfortable. Not overly luxurious, but they have everything you need for a short stay. It feels more like a practical stopover than a holiday destination and that’s exactly what it’s meant to be. What I appreciated most was the ease of everything… No overwhelm, no complications — just a place to land, reset, and move on with your journey. If I had to describe it energetically… it feels like a “pause point” between destinations. A couple of things to note: It’s more of a classic, older-style hotel, not modern luxury but its a great base and we leave our car there for convince. Dining options can be limited depending on timing, but we ate next door a Sheesh and plan to go there again. You may hear a little airport noise (as expected) But overall, for value, convenience, and simplicity, it does exactly what it promises. We will definitely stay again when I need a smooth airport stopover, like in September with a group of travelers heading on.a cruise. The place suits business, family, couples, solo and groups. Miss Heavenly 🪽 You’ve been Heavenly Connected