Hotel Dengan spa di Trabzon Province, Türkiye

I was very very disappointed with the hotel. It is my second time, my first time I was extremely happy with everything and decided to book again , but this time I was completely annoyed. Unfortunately, I found the hotel in a very unpleasant situation but a big plus for its staff and their efficiency specially the reception guys . A big thank you to them. Let us state the positive points, check in and out was quick and efficient. location is good. The employees are very attentive and efficient. Breakfast is great. Cleaning is done on daily basis. There is a spa and pool down but this time I didn’t use it so can’t say much. The view from the balcony is fabulous. The location of the hotel is excellent. Now lets talk about the room. Everything is old and not maintained well. Bedsheets, bedcover, pillows and pillow cases all are old and all have spots on them. On my arrival my bedsheets, bedcover & pillows had different spots on them . I immediately called the receptionist and everything was changed. Ac doesn’t work well. The toilet flush is broken & doesn’t work well. The carpets are old . I can’t say anything about towels for I never use hotel’s towels. I love this hotel but I was very disappointed with the situation that I saw when I stayed 4 days this time. Overall its ok & passable.

The hotel has good rooms with partial sea views. The reception staff are friendly and welcoming. It is close to the city center in Yomra. However, the hotel is located on a high hill, making parking difficult. The dining room at the entrance and the terrace are designated for smoking, and have an unpleasant odor.

The stay was wonderful, Located in the middle of the city away from the traffic We investigated all the reviews before booking, we had some worries mostly by the noise of the nearby airport.. It came out that it was part of the fun The noises are not that horrible especially if you close the sound proof windows.. However the air traffic wasn't that heavy and the kids enjoyed the observation of the planes, The hotel was perfectly clean, breakfast was very rich and variant and reflect the Turkish heritage with Int'l components.. Staff were very nice and supportive, with very polite approach, the whole atmosphere in trabzon was very amicable and welcoming Definitely will stay there again

Location perfect and view amazing, kids playing area and also food is perfect and all staff are kind and supportive and i would like to special thank Mrs Wessam front desk Manager for all her support during our stay and her kidness amd perfect hospitality.

My wife and I are experienced hoteliers ourselves, with over 15 years in the business. So, we can professionally assess our colleagues' work. And they did a great job! That's the first thing that comes to mind! Excellent location, right off the highway. The parking is very convenient, which is crucial for road trippers. It's clean, cozy, the rooms are spacious, and the sauna, hammam, and pool are all included in the price. A fantastic breakfast is also included. I definitely recommend it.

The best thing about this hotel is its location. Even though its old the hotel is well maintained & it is clean. Room’s size acceptable . Furniture old but clean, bedsheets, pillows and towels all clean. I only stayed for one night so it was ok. Important to me it was a clean hotel & it’s location was fantastic! .

It's a Hilton, supposedly, but everything felt off. At the reception, they told us the pool was open until 11 PM. In reality, at 10:15 PM, they didn't want to let us in because the pool closed at 10:40 PM. Why they didn't mention this at the front desk is beyond me. Also, you can't go in without a swim cap – which, of course, you can buy on site. The rooms are small. The view isn't of the sea, but of some kind of favelas. In the restaurant, the menu is via QR code, but no one tells you that you still have to order from a waiter.

The hotel is good, the front desk is warm and professional, Trip.com gave a big deviation in the address, the stay brought no small trouble, the hotel is clean and tidy, it is recommended, 5 points praise!

Overall, a very pleasant stay. The hotel boasts a beautiful view and a quiet location. Even the rooms facing the forest are very pleasant and ensure restful nights. The extremely friendly and helpful staff deserves special mention. The location takes some getting used to, as the hotel is situated on a hillside, about 10 minutes by taxi from the city center. Overall, however, it's a very good hotel that I would happily recommend.