Hotel Dengan Pools di Istanbul Province, Türkiye

I would like to share my experience during my stay . Overall, the cleanliness and restaurant service were good; however, I faced an unacceptable situation at the health club. On my first day using the health club — which was included free with my room booking — I was informed that the allowed time was thirty minutes. After spending about ten minutes in the sauna and steam room, I proceeded to the Turkish bath. Shortly after I entered, the staff asked me to leave because another ”preferred guest” wanted to use it, even though I had entered with their approval and according to the schedule. I refused to leave since I had entered before that guest, but then the health club manager came and repeated the same request, stating that the other guest gives them tips. I had no choice but to leave the place while I was still wet and very upset about their unprofessional and disrespectful behavior. I immediately went to the reception desk to file a complaint, but I was surprised to learn that the hotel management had no authority over the health club. No apology or compensation was offered for the incident, which left me with a very negative impression of the service and guest treatment.

The hotel’s location is very strategic, making it convenient for getting around Istanbul. The staff are friendly, helpful, and welcoming, and the breakfast is truly excellent with a very good selection. The only downside during my stay was that the room had an unpleasant smell. I stayed in Room 415, and although I tried running hot water in both the sink and the shower, the odor did not go away. I hope the management can address this issue, as it would greatly improve the overall experience and help maintain the hotel’s good reputation.

Hotel ini elegan dan bersih, dengan perkhidmatan yang teliti dan mesra. Kemudahan lengkap dan selesa, lokasinya juga strategik dan mudah untuk bergerak. Secara keseluruhan, pengalaman saya sangat memuaskan dan berbaloi untuk menginap di sini.

I live in the centre of Istanbul, I just wanted a night in the middle of nowhere to relax and this place is great. Super clean, huge comfy bed, best shower ever, amazing buffet breakfast with huge variety of dishes, spotless spa in the basement with sauna, hamam, steam room and heated pool. Not a sound in the room, I had a great sleep. The receptionists are rude and won't even say Hello but it's Turkey, I expect it. The breakfast staff will take your plate away while you're eating but again, Turkish behaviour. There are cockroaches in the room but not too many and not too big. Would definitely recommend it, great value for money

It was unexpectedly good, I was upgraded to a junior suite on arrival, which was very spacious and nice. I enjoyed the spa aswell. Breakfast had a variety. I think I will come back. What annoyed me when I was ordering room service i asked them whether it came with an extra charge and they said no, but upon checkout I was charged 130 lira more for room service. That wasn’t good

Room was bigger and all was perfect Breakfast also good It lacks a fresh coffee machine which can make big difference Notice. Only issue staff for non sense keep knocking door asking or checking which is annoying

The hotel itself was quite nice and most people in the service were friendly. However, communication was a bit complicated because their English was so so. That being said, most of the staff made an effort and we managed to understand each other. The rooms are big and recently renovated. The spa is good. The breakfast was very nice. The transport to the airport was nice as well. And the driver was super friendly. All in all for the price was quite good. There were a few things we didn’t like. The young boy who accompanied us to the room demanded insistively for a big tip just to carry in the elevator the luggage that we didn’t need any help. We offered 3 € and said more. We went to the lobby and offered to give a small tip in Turkish lira. The person at the desk said we didn’t had to give a tip if we didn’t want to. And he was angry but let it be. This was a very bad experience. In the pictures you can see the door of the shower was missing. There was a bit of molde in the bathroom. And the room was not well isolated from the road, so we could hear all night the cars and trucks going by since it’s in an industrial area. To sum up. It’s good value for the price. We were quite satisfied overall. Only a few details would make this a great experience. They should look into it because it’s just a few details after all the amenities they have put effort into making the hotel a comfortable and attractive experience.

I really enjoyed staying at this beautiful hotel in the Taksim area. The best part is that the airport bus stops near the hotel, which is located in the heart of Taksim. I highly recommend everyone to stay here .

Bit historical hotel location is a bit not easy to arrive using the public transport; the restaurant and room facilities are bit old

Very nice hotel. Rooms are perfectly clean and smell awesome. Breakfast are chefs kiss! Staff is very friendly and cleaning ladies doing their job very well. I would say the only negative thing about this hotel is location. Nearby mall is in 15-20 min walk, and there are only few small grocery shops nearby. But hotel is still awesome. Recommend!