Hotel Dengan Pools di Istanbul Province, Türkiye

Location is excellent on road close to market room are soo tinny but location is best staff is also polite and main 24 hrs Mc Donald in your hotel

Excellent and professional service. Very good breakfast. Nice and clean swimming pool and fitness centre. I recommend it.

Overall I have not so good impression on the total but the location was a bit tricky if you’re coming via Metro, it’s located far from metro station and can’t walk! The room is quite small, no toothbrushes and toothpaste, there’s no any bathrobe, WiFi is slow even it’s 5 star hotel. Window view was awkward and looks to the grey wall of the neighbouring building. Breakfast was not like 5star hotels, just 2-3 hot dishes. When I was eating a waiter took my plate with cheese and olives and threw it in the trash bin🤣 I told I’m still eating and he replies oh sorry and didn’t replace the plate 😂

The hotel's location is arguably the best in the Old Town, and it's also considered the top five-star hotel in the area. Although the rooms are a bit on the smaller side, which is expected in the Old Town, it's incredibly convenient for getting around since it's right next to all the main attractions, all within walking distance. The breakfast spread is extensive and very good, and the bedding is decent. The absolute best thing about this hotel is its superb location.

The hotel was wonderful. The staff from reception to the pool/restaurant were friendly and very welcoming. The room was comfortable, clean, and spacious with a beautiful view of the pool. The atmosphere of the hotel was beautiful, quiet, and relaxing. A special thanks to Mr. Aziz and Mr. Taylan at the reception who was not only very friendly but also very hospitable. Also, a special thanks to the Indonesian maids who cleaned the room every day with the utmost courtesy and respect. I highly recommend this hotel.

My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim . Thank you, Double Tree Regards Akif

Great location, many restaurants and coffee places nearby. The staff was very friendly and helpful. I was very impressed by the lady at the breakfast buffet for her help and kindness. However, my room had a couple of issues that need to be fixed. When I first went in, I kept hearing some beeping noise, which came from the motion detector, so had to have a technician come in to switch it off. Then in the bathroom, I didn't have hot water in the sink for the first day, and then on the second day only hot water and then the next day no hot water.... The left faucet was impossible to turn. Apart from the room itself, was overall satisfied of the building and other facilities.

I am extremely disappointed with the attitude of the reception staff. My wife, child, and I booked and prepaid for a Family Suite with multiple beds and a Pool View. Instead, we were assigned a room with only a king-size bed and no small bed for our child. The room description on their official website clearly shows a small bed, and this was also confirmed in my booking confirmation, as shown in the attached screenshot. After complaining, the reception offered to provide a foldable bed— okay, we got it, but it wasn't what we wanted when searching for a hotel. Later, when showering in the evening, we noticed only two towels for three people. I contacted reception, and they initially sent two bathrobes. Using a translation app, I requested an additional towel, and after a few minutes, they delivered three towels. Overall, the service was poor. To summarize: 1. The hotel provided a room meant for a couple, not a family. 2. The room lacked the second bed as advertised, only having one. 3. There were only two sets of towels for three guests. 4. There were stains in the bathroom as visible in one of the photos. 5. The swimming pool was out of order. It feels like we were downgraded because we arrived late and only stayed overnight. My assumption is that the reception gave our original room to someone else. Instead, we received a room the same/similar in size but intended for a couple. Maybe I'm wrong, that’s the impression I have. This hotel does not deserve a 5-star rating; at best, it is a 3-star. I usually stay alone in this area when traveling, and last year, I stayed at a 3-star hotel on the same street that offered better service.

The personal in hotel nice and friendly. The room was okey , a bit small but quiet. The location was a bit complicated for us. As we had 1 year old baby and my mom with painful knee it was really hard to walk all that up and down every day from the hotel to the main locations in old city . And somehow even taxi couldn’t come to the hotel, explaining that some roads are closed. My poor mom should walk up a lot just to return to the hotel. For us as a family we were thinking that it will be easier to stay in old city and easier to go to all locations but honestly it was not good decision. The hotels in that area very expensive and just not worthy. So much ups and down. But if you don’t have with you small kids and old people the place can be very good for you . From the top of the hotel you can see a beautiful view. And breakfasts very good as well .

The room was spacious and very clean. Housekeeping was prompt. They have a gym, pool, and sauna, all of which are new and well-maintained with good service, including fitness coaches available for guidance. It's conveniently located right next to a scenic area, and getting a taxi is easy.