Hotel Dengan spa di Bukhara Region, Uzbekistan

I decided to stay at Dunyo Palace as it had a swimming pool and was great value for money. Getting to Dunyo Palace was very easy on public transport as I caught bus no 33 from the centre of Bukhara straight to the outside of the hotel. It was easy. I have stayed at Dunyo palace before and I had a great stay. My room was bigger than expected with a fridge, air conditioning and a kettle. I was greeted by the nice reception lady she was very helpful. I had breakfast and it was a buffet with a large selection of Uzbekistan breakfast foods. An omelette was freshly prepared for me in the mornings. The hotel pool was really nice to swim in after a long day walking around sight seeing in Bukhara. I really enjoyed my stay at the hotel and I will stay again in the future. The images I share are of the room I stayed in on my departure, the air conditioning, and the bathroom area. I’ve also added the places I visited while staying there. I have already added a lot of images to my last feedback if you want to check it out.

The hotel is located north of Bukhara's Old City, with most attractions within walking distance. The Saffron Restaurant on the 3rd floor serves excellent food, especially the fried eggplant. However, the spa service was absolutely unacceptable. The therapist had an awful attitude and poor technique. Anytime we moved or were too tense during the massage, she would reprimand us with incredibly exaggerated, disgusted exclamations, completely ruining our day. On top of that, it didn't even provide the relaxation we sought. What's more, the time spent changing clothes was counted towards the massage duration, which would never happen in China. After writing a two-page complaint letter, the hotel offered a fruit platter as compensation and provided a written response stating that ”other guests in our tour group” were satisfied, implying the problem was ours. Yet, we were independent travelers who checked in alone, so the mention of a tour group was completely fabricated. Naturally, this was unacceptable. After a 30-minute standoff at the front desk, the final solution was a 30% discount, but then the fruit platter was withdrawn. As an incredibly arrogant hotel, I do not recommend staying here. They didn't even replenish toothpaste during daily cleanings. However, the rooftop restaurant is still recommended, with an average cost of around 200 CNY per person.

During hot weather, the hotel pool is a great place to spend time. BUT!!! The pool is a huge plus, and simultaneously a huge negative because access to it is open to absolutely everyone for a fee, and on Sundays it's a nightmare – it's Ladies' Day, and you simply can't get near the pool. What's more, women swim not in proper closed swimsuits, but in whatever they arrived in, and get this, even in street shoes! No one pays attention, but it's unhygienic! On other days, conversely, ONLY men come. And as a woman, I feel uncomfortable when dozens of male eyes stare at me in my swimsuit! The hotel room costs $100 for one person, which isn't the cheapest price for Bukhara. The management should prioritize the comfort of hotel guests! Otherwise, the rooms are large and spacious, with everything you need: towels, bathrobes, slippers, toothbrushes, toothpaste, soap, shampoo. The breakfast is delicious, with a great selection and everything is absolutely tasty. Special thanks to the chef for the porridges. My stomach was tired of pilaf and shashlik after a month, so kudos for the buckwheat and oatmeal!

The hotel is beautiful and perfectly located, with many of Bukhara’s main attractions within walking distance. Everything is brand new, and I would highly recommend this hotel. I visit Bukhara at least twice a year, and this is by far the best hotel I have stayed at in the city so far. The hotel had only been open for about a week during my stay, so I believe some minor issues are simply because the staff are still getting used to the systems and procedures. For example, my reservation showed that the payment had already been made, but at checkout I was told that the payment had not yet appeared in their account. I had to wait for around 5–10 minutes while they checked the situation, but eventually everything was sorted out and I was able to leave without any problem. Considering how new the hotel is, I completely understand these minor issues. Overall, I had a very positive experience and would definitely stay here again.

The front desk staff were excellent, very patiently helping me choose a satisfactory room. Their English was fluent. The breakfast coffee was delicious, and there was a wide variety of food. The location was incredibly convenient. I'll definitely stay here again next time I'm in Bukhara, and I highly recommend it to friends.

There was no buffet breakfast when I was there, but the room was comfy and the front desk staff were really helpful

Excellent stay experience. Jasmine Gevinch, the lovely lady at the front desk, helped me switch to a higher floor. Knowing I was traveling alone, she specially recommended the CHINOR restaurant, which is a local favorite with great value for money. When she learned about my habit of drinking a lot of water due to the hot weather, she had the staff send up 4 extra bottles of mineral water. Thumbs up for the attention to detail! Although the hotel is within walking distance of the old city, it's dustier because you pass by a construction site, so taking a taxi is more convenient. When using Yandex taxi, you need to set the pickup location to the hotel lobby level; otherwise, the car will automatically stop in the parking lot below. Joxongir, the concierge at the entrance, was super nice. He helped me carry my luggage from the front desk to the entrance and waited until my taxi arrived and the luggage was loaded before leaving. Despite the hot weather outside, he stayed to confirm the destination (the train station) with me and the driver before departing.

About 500 meters from the old town, you will pass through a very dirty construction site. Next to Wyndham. The facilities are very poor. The shower water can only be turned on hot, otherwise it is cold and hot. The network is very slow. The sound insulation is very poor. There are people partying at 2 o'clock in the morning. The front desk service is very good. They helped me call a taxi several times. Every time I called a taxi, the location here seemed to be inaccurate. The breakfast was not very good, there was no milk.

It’s a guesthouse and the front desk is friendly and nice. Though they are not fluent in English but they will try to help us a lot. The location is really close to the attraction. You just can walk there. The street a bit narrow with cars will come and by but it is safe to walk.