Hotel Dengan Spa di Wilayah Ninh Binh, Vietnam

Our family of six visited this hotel restaurant in anticipation of a really good new year dinner . We were met by a group of surly disinterested arrogant staff .who could not offer a smile or a welcome . The food was disgraceful most of the dishes came out stone cold asked waiter to reheat the meal ten minutes later came back as cold as before and scattered all over the plate . what really annoyed me was they tried to defend themselves instead of making a new meal . eventually had a conversation with the manager.who out of a group of staff was the only one with any English ability . To her credit she gave me her apologies.an intensive training program for the staff around customer service and a new chef would do this place the world of good .but I don't think I will ever know because I won't return .

A good place to hide away from the busy Hanoi. Green scenery, quiet environment, with an old Northern Vietnam village housing style. Some room amenities need better maintenance. The restaurant in the resort is fine. But for more local authentic meals (and cheaper too), there are local restaurants 100m away from the resort entrance, where both resort guests and local area residents go. It's also recommended during your stay to pay short visits to the nearby attractions (beside the well-known Trang An or Tam Coc): Van Long wetland nature reserve (walking distance), and Chau Son holy mother monastery (18km).

Nice room, friendly staffs, nice and relaxed view

Impeccable service especially the hotel Manager Dao, warm & friendly, she shared with us tips to get around and helped us to booked our transportation back to Hanoi. The hotel is clean and breakfast is really delicious, their spring rolls & pho are the best I have tried in Vietnam. We stayed 3 nights in this hotel and we are grateful that everyone in this hotel going the extra miles to make us feel welcomed. Highly highly recommend.

The room (premium deluxe) was absolutely stunning, with a very beautiful scenic view, a very comfortable matress and very clean also. The location is also very good, its convenient to walk and see tam coc and also for the boat trips. The breakfast was good and there is a nice pool to swim. That said, We had a big problem of noise : a new bar opened next door and the noise was umbelievably loud, the staff could’nt tell us what was the closing hour of the bar and wasn’t capable of going and pick the information when we asked several time. They did a discount on the room because we could’nt sleep at all (it was like we were in the bar) so I thank them for that because they tried their best to help us, but in the future I hope that they can make an arrangment on the level of noise with the new bar, otherwhise, clients will not be respected for what they pay…

10/10 Detailed review from an American. Room: clean, modern, upscale. Western-style furniture. Spacious beds. Nice furniture, free toothbrushes and combs, lovely bathroom facilities. Noise level: PEACEFUL and QUIET! Relaxing, if you want to escape the city noise. It is the countryside after all. You can see water buffalo herds in the fields nearby if you take a walk outside the hotel. I can watch them from my hotel window. Staff and service: AMAZING! So friendly and helpful and honest hardworking staff. Won't cheat or scam. Use google translate if needed. Honestly the staff made our stay so good we extended the stay an extra day. Ask them for local recommendations (they don't get a kickback from any recommendations so its all genuine) Food: RECOMMENDED! Especially for travelers afraid of getting food poisoning or upset stomach from street food. Restaurant quality, home-cooked/cooked-to-order meal. Clean kitchen facility. Good prices, cheap. Made with love, the manager herself cooked a lot of the meals for us and they were delicious (for reference, im vietnamese-american so in my humble opinion, the authenticity is excellent and pleasing to a western palate as well. Personal Recommendation: Want a nice dinner thats still authentic? Order your food and eat outdoors in the cool of the evening, try the barbeque-it-yourself beef and goat. Delicious, hand-marinated quality beef cuts and goat, and they give you a little tabletop BBQ pit for you to bbq your meat just how you like it. Order some side dishes and its a great and fun family meal. If you want to and the staff aren't busy, they can bbq it for you if you want, but I think its fun to do it yourself. The location is out in the countryside but don't be alarmed because the hotel is a short drive from the main city center and tourist spots. The bad: - The beer is warm lol. They should refrigerate it. - Tip: if you ask for ”wine”, note that its vietnamese hard liquor, not the western understanding of wine (grapes). - There's a stupid rooster nearby from one of the local farms and it likes to crow all day. If you stay in the downstairs rooms you might be able to hear it, but if you stay in the upper floors you can't hear it. Would stay again.

the villa and facilities are excellent, breakfast spread was also decent with an option for local vietnamese pho bo. however location is slightly further away from the main attractions like Tam Coc or Mua Caves

Нам тут очень понравилось. Красивый отель, эстетичный бар, немного вид из окна разочаровывал, на болото, но такое расположение.. до центра там кока, где все кафешки 5 минут на байке. Персонал решал любые вопросы, очень гостеприимное место! Бесплатно сауна и джакузи. Завтрак хороший. Дали хороший новый байк нам в аренду.

地處寧平市中心，應該算是當地前幾名的酒店了，綠化很好，設施齊全，衛生也不錯，但裝修較老，插座不多，房間麪積是真不小

It is good for staying 🏠 comfortable, room is large and clean🤗 helpful receptionist. Breakfast is okay, gym, coffee louge is good too. Easy to travel to another tourism places. I highly recommend to come here for good experience.

Impeccable service especially the hotel Manager Dao, warm & friendly, she shared with us tips to get around and helped us to booked our transportation back to Hanoi. The hotel is clean and breakfast is really delicious, their spring rolls & pho are the best I have tried in Vietnam. We stayed 3 nights in this hotel and we are grateful that everyone in this hotel going the extra miles to make us feel welcomed. Highly highly recommend.

The room (premium deluxe) was absolutely stunning, with a very beautiful scenic view, a very comfortable matress and very clean also. The location is also very good, its convenient to walk and see tam coc and also for the boat trips. The breakfast was good and there is a nice pool to swim. That said, We had a big problem of noise : a new bar opened next door and the noise was umbelievably loud, the staff could’nt tell us what was the closing hour of the bar and wasn’t capable of going and pick the information when we asked several time. They did a discount on the room because we could’nt sleep at all (it was like we were in the bar) so I thank them for that because they tried their best to help us, but in the future I hope that they can make an arrangment on the level of noise with the new bar, otherwhise, clients will not be respected for what they pay…

the villa and facilities are excellent, breakfast spread was also decent with an option for local vietnamese pho bo. however location is slightly further away from the main attractions like Tam Coc or Mua Caves

Нам тут очень понравилось. Красивый отель, эстетичный бар, немного вид из окна разочаровывал, на болото, но такое расположение.. до центра там кока, где все кафешки 5 минут на байке. Персонал решал любые вопросы, очень гостеприимное место! Бесплатно сауна и джакузи. Завтрак хороший. Дали хороший новый байк нам в аренду.

Everything about this hotel is beautiful!!! Every detail, elegant and tasteful, excuding a sense of luxury and beauty - the rooms, the reception area, the restaurant the lovely garden and the pool, And, it is located in Tam Coc, in the Province of Ninh Binh, which, with all its rice fields, waterways, caves, and limestone hills is a small paradise on earth. We stayed in Sunset Valley Bungalow which has a view of the lovely surrounding countryside. The food was delicious, the restaurant cosy and there was also a spa. The staff was very helpful and , as everywhere in Vietnam, very courteous in every respect. Even though the weather was overcast and wet, we still loved our stay of 2 nights. I'm sure that when the sun is shining and the rice paddies are all yellow, a 4 nights stay would be the minimum recommended. Definitely enters my favourite hotel list

This hotel is probably the second best hotel, if not the first, in the Tam Cốc Bích Động area. It is probably equivalent to a three star hotel in the US. the room I stayed in is nice but probably can use a little maintenance. The AC is not cold. It acts more like a fan. The water pressure in the shower comes and goes. Their breakfast offers beef and chicken Pho, bread, chow mein, sweet potatoes, fruits, etc. For vegans, it’s really lacking. You can pretty much have only corn, sweet potato, fruits and toast. But the front desk staffs (especially Mr. Lieu) really look after you. They proactively help you with your luggage, your transportation needs, and the recommendations on places and things to do. They are sincere helpfulness really make up for the shortcomings. For vegan travelers, there is a pretty good vegan restaurant on the main road after you walk out of the alley where the hotel is located. Ngon Vegan is located about 50 feet away after you exit the alley and turn right.

Our family of six visited this hotel restaurant in anticipation of a really good new year dinner . We were met by a group of surly disinterested arrogant staff .who could not offer a smile or a welcome . The food was disgraceful most of the dishes came out stone cold asked waiter to reheat the meal ten minutes later came back as cold as before and scattered all over the plate . what really annoyed me was they tried to defend themselves instead of making a new meal . eventually had a conversation with the manager.who out of a group of staff was the only one with any English ability . To her credit she gave me her apologies.an intensive training program for the staff around customer service and a new chef would do this place the world of good .but I don't think I will ever know because I won't return .

10/10 Detailed review from an American. Room: clean, modern, upscale. Western-style furniture. Spacious beds. Nice furniture, free toothbrushes and combs, lovely bathroom facilities. Noise level: PEACEFUL and QUIET! Relaxing, if you want to escape the city noise. It is the countryside after all. You can see water buffalo herds in the fields nearby if you take a walk outside the hotel. I can watch them from my hotel window. Staff and service: AMAZING! So friendly and helpful and honest hardworking staff. Won't cheat or scam. Use google translate if needed. Honestly the staff made our stay so good we extended the stay an extra day. Ask them for local recommendations (they don't get a kickback from any recommendations so its all genuine) Food: RECOMMENDED! Especially for travelers afraid of getting food poisoning or upset stomach from street food. Restaurant quality, home-cooked/cooked-to-order meal. Clean kitchen facility. Good prices, cheap. Made with love, the manager herself cooked a lot of the meals for us and they were delicious (for reference, im vietnamese-american so in my humble opinion, the authenticity is excellent and pleasing to a western palate as well. Personal Recommendation: Want a nice dinner thats still authentic? Order your food and eat outdoors in the cool of the evening, try the barbeque-it-yourself beef and goat. Delicious, hand-marinated quality beef cuts and goat, and they give you a little tabletop BBQ pit for you to bbq your meat just how you like it. Order some side dishes and its a great and fun family meal. If you want to and the staff aren't busy, they can bbq it for you if you want, but I think its fun to do it yourself. The location is out in the countryside but don't be alarmed because the hotel is a short drive from the main city center and tourist spots. The bad: - The beer is warm lol. They should refrigerate it. - Tip: if you ask for ”wine”, note that its vietnamese hard liquor, not the western understanding of wine (grapes). - There's a stupid rooster nearby from one of the local farms and it likes to crow all day. If you stay in the downstairs rooms you might be able to hear it, but if you stay in the upper floors you can't hear it. Would stay again.

地處寧平市中心，應該算是當地前幾名的酒店了，綠化很好，設施齊全，衛生也不錯，但裝修較老，插座不多，房間麪積是真不小

It is good for staying 🏠 comfortable, room is large and clean🤗 helpful receptionist. Breakfast is okay, gym, coffee louge is good too. Easy to travel to another tourism places. I highly recommend to come here for good experience.

Kind, clean, comfy

Khách sạn đẹp, phòng nghỉ sạch sẽ và rộng rãi, hành lang trải thảm phù hợp cho trẻ nhỏ chạy nhảy. Nhân viên nhiệt tình và thân thiện. Ưng ý với dịch vụ nhà hàng và thuê xe của khách sạn. Có dịp sẽ quay lại.

호텔이 크고 좋은데 리모델링을 하는 중이라 조금 어수선 하네요 지어진지 조금은 되어보이는듯 풀장이 있어 나만 좋았다는 ... 사람이 없어서 그냥 좋았음

Impeccable service especially the hotel Manager Dao, warm & friendly, she shared with us tips to get around and helped us to booked our transportation back to Hanoi. The hotel is clean and breakfast is really delicious, their spring rolls & pho are the best I have tried in Vietnam. We stayed 3 nights in this hotel and we are grateful that everyone in this hotel going the extra miles to make us feel welcomed. Highly highly recommend.

the villa and facilities are excellent, breakfast spread was also decent with an option for local vietnamese pho bo. however location is slightly further away from the main attractions like Tam Coc or Mua Caves

Нам тут очень понравилось. Красивый отель, эстетичный бар, немного вид из окна разочаровывал, на болото, но такое расположение.. до центра там кока, где все кафешки 5 минут на байке. Персонал решал любые вопросы, очень гостеприимное место! Бесплатно сауна и джакузи. Завтрак хороший. Дали хороший новый байк нам в аренду.

L'accueil, la bienveillance, la gentillesse, l'aide, vraiment tout est excellent! La famille qui gère ce petit hôtel est vraiment top! La chambre est spacieuse, les lits très confortables, grande salle de bain avec eau chaude, de l'eau et du café à disposition. Les petits déjeuner sont variés et savoureux! Il y a des vélos a disposition et aussi des scooters en location. Il n'y a rien à reprocher, je recommande sans problème, vous ne serez vraiment pas déçu! Merci à eux et à Nguyen!