Hotel Dengan spa di Gauteng, South Africa

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

A Truly Exceptional Stay at Fairlawns Boutique Hotel My recent stay at Fairlawns Boutique Hotel in Johannesburg was nothing short of outstanding. From the moment I arrived, I felt enveloped in an atmosphere of calm, luxury, and genuine hospitality. This is the kind of property that doesn’t just meet expectations — it elevates them. I was booked into one of the Villa Suites, and it was an experience in itself. The suite was beautifully appointed, spacious, and thoughtfully designed, blending elegance with comfort in a way that felt both indulgent and homely. Every detail from the plush furnishings to the serene garden views contributed to a sense of effortless relaxation. It truly felt like a private sanctuary. The service throughout my stay was impeccable. Staff members were warm, attentive, and intuitive without ever being intrusive. Whether it was assistance with luggage, dining recommendations, or simply a friendly check‑in to ensure everything was perfect, the team consistently delivered with professionalism and charm. The hotel grounds are equally impressive. Lush, tranquil, and meticulously maintained, they create a peaceful escape that feels worlds away from the bustle of the city. It’s the ideal setting for unwinding, whether by the pool, in the spa, or simply strolling through the gardens. Dining at Fairlawns was another highlight. The food was beautifully presented and full of flavour, with a menu that balances creativity and comfort. Every meal felt like a treat. Overall, Fairlawns Boutique Hotel offers an exceptional blend of luxury, privacy, and heartfelt hospitality. My stay in the Villa Suite was unforgettable, and I would recommend this hotel without hesitation to anyone seeking a refined and restorative escape in Johannesburg.

Reception faced a crisis when their servers broke down. The staff remained helpful and friendly throughout, despite being overwhelmed with large numbers of visitors. The hotel is well maintained and clean

Another amazing stay at the catalyst! Two years ago I had forgotten my headsets, winter gown and a charger; they contacted me whilst I was at the airport regarding my oopsie and I let them know that I couldn’t come back to the airport as I was awaiting a flight, I asked them if they could safeguard my belongings and we communicated via email a year later- I hadn’t had the chance to return back to collect them. Two years later, I checked into the Catalyst again not expecting them to have kept my belongings, however, two years later not only had they kept my belongings in mint condition and they returned them back to me. A big thank you to everyone at the Catalyst, thank you for being trustworthy and providing impeccable customer service and support. I can not recommend you enough!!

Hotel is rated at 5star but the amenities are quite average. The standard king size room is smaller than I have experience in some other hotels if that range. You do not find water glasses in the room. Room service is very slow and sometimes your call will just keep transferring between room service and reception if you needed something. If you ordered food in your room, you have to make payment immediately. It does not amount up to check out. There is only one restaurant, one cafe in the hotel. You can walk up to nearest restaurant for your food that is 800m away.Pool is there but you have to carry your own towel. The day we arrived, there was a birthday party around the pool with loud music. We avoided going to pool side. Shoe shiner is in the lobby and if you get your shoes cleaned he needs to be paid as compliment and that complement begins with 100rand minimum. To me it’s an average hotel and ok for a couple of days. It had some conference going on so extra crowd was also in the lobby for the two days we stayed If you are looking for a luxery experience, better choose another hotel. This hotel is ok for not more than two days of stay.

After a long day I was getting ready to have a hot bubble bath only to find out that there was no hot water. The maintenance staff came to check and casually told me to wait 40 minutes for the water to heat up. It was so late and I was so tired. We ended up having to move to a different room with hot water, only to find out later that night that there were monkeys on the roof making so much noise throughout the night and there was very loud music going into the night from a neighboring property. Safe to say we didn't get much sleep. Not to mention the food we ordered from the restaurant was horrible, the fish was not fresh and the chips were undercooked. The salad was also terrible. We didn't even bother to stay for breakfast after it had taken more than an hour to get someone to fix the broken hair dryer and deliver my pillow which I had left in the previous room. The staff clearly do not care. Our spa treatments were also not that great. I'm quite disappointed as I've heard such good things about this place and I won't be returning. The location is great but for the price I don't think its worth it.

Southern Sun Rosebank is truly an amazing place to stay. From the moment you arrive, the atmosphere feels welcoming, professional, and well-organized. The staff go above and beyond to make guests feel comfortable, always offering friendly service with a smile. The rooms are clean, modern, and very comfortable, making it easy to relax after a long day. The hotel’s location is perfect, with easy access to nearby shopping areas, restaurants, and key attractions, which makes it very convenient whether you're visiting for business or leisure. The food is another highlight — fresh, delicious, and with a great variety to suit different tastes. The overall environment is peaceful yet vibrant, giving you the best of both comfort and energy. What really stands out is the attention to detail and the consistent quality of service. Everything feels well-managed and thoughtfully designed to ensure a pleasant experience. Overall, Southern Sun Rosebank delivers an excellent stay and is definitely a place worth visiting again.

Enjoyed my stay! Hotel is very close to the airport which is ideal during layovers. The staff was quite friendly and assisted me in organising early transportation to the airport.

This hotel is was definitely one of my favorite stays. I made my booking around 7pm for a stay later that same night, and the staff were exceptionally friendly and accommodating throughout the entire process. The rooms are impeccably clean and wonderfully spacious, easily ranking among the best hotel accommodations I've experienced during my visits to Johannesburg. The attention to detail and commitment to guest comfort is evident in every aspect of this wonderful establishment. From the warm welcome at the front desk to the well-appointed, comfortable rooms, this hotel has exceeded my expectations and solidified its position as one of my top preferred places to stay in the city. Although bathrooms may need a bit of an upgrade, I am confident that I will be returning to this hotel on my future visits to Johannesburg.