Trip.com requested us pay 21eur city Tax for total 6person at Hotel Reception, but when i come hotel, Hotel Reception requested us pay 30eur city tax for total 6person. We don’t know Trip.com or Hotel Reception whom is wrong. But we just bear lose 9eur.
Terletak di Aschau Im Zillertal, VAYA Zillertal di di pergunungan, hanya 1 minit memandu dari Zillertal dan 5 minit dari Gereja Parish St. Veit. Hotel ski ini berada 25.7 km dari Achensee dan 3.2 km dari Lif Ski Karspitz 1.
Luangkan hari di cerun, atau berseronoklah dengan kemudahan rekreasi lain yang termasuk kolam renang terbuka dan kolam renang tertutup. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, tempat simpanan peralatan ski dan maklumat lawatan basikal. Dengan pengangkutan ulang-alik percuma ke tempat berski, anda akan cepat sampai di cerun.
Di VAYA Zillertal, nikmati sajian yang memuaskan di restoran.Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:30 hingga 10:30 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk daftar masuk ekspres dan kemudahan dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 82 bilik tamu yang menampilkan pembancuh kopi espreso. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan pengering rambut dan jubah mandi. Kemudahan yang disediakan merangkumi cerek elektrik, manakala pengemasan disediakan setiap hari.
Love everything about this hotel.. the view.. the ammenities.. post bus also very near to hotel.. if u stay 2night or more u can get welcome card too.. staff very good
Excellent location in the middle of Innsbruck. Less than 10min walk to-from Innsbruck Hbf, Alstadt and many location in the city.
Check-in was quick. Staff are friendly and helpful. Rooms are clean and big. There is a coffee machine which makes it even better.
If you stay 2 or more days, you will get the Welcome Pass for free transport around Innsbruck.
preis-Leistung ist okay. Man sollte nicht zu viel erwarten. Zimmer ist sehr klein aber sauber. Die Betten sind in Ordnung. Der Duschkopf war leider kaputt. Wasser spritzt überall hin. Keine Seife, kein Shampoo, Fön kann man sich ausleihen, Rezeption konnte am checkout Tag nur Englisch, sehr basic Frühstück, nichts außergewöhnliches aber total in Ordnung
The hotel location is the most convenient to Innsbruck train station. The room space is too small. In addition, there is no kettle provided. Hot water is requested at 13/F cafe bar. It was a little bit noise sound from train station. No coffee and tea bags is provided to customers stayed overnight at hotel. No mobility ticket is provided to customers not same as Salzburg. It is not enough socket points at the room. The shower screen window too short to prevent water coming out on the bathroom floor.
Very strategic location with great mountain view of the alps. Just 5mins walking distance from the train station and the bus (to airport). Big shopping mall will park nearby. Not far from city center (approx 10-15mins walk). Super friendly receptionist especially Fabian. Thumbs up to him as his amazing hospitality enhanced our experience in Innsbruck.
OOnetrickjourneyAustria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
JJohn Vincent (JV)*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
GGuest UserRoom is huge and overall clean. Location was okay. Breakfast was good. Service was good too. Will book again this hotel. View from the view was awesome :)
JJin LiewWe are a group of friends and couples staying in this hotel. We had a great view corner room during our stay and all other friends have great Mountain View as well from their room. Everyone was surprised by the view and we ended up staying in for dinner instead of going out.
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
AAnonymous UserThe hotel itself was luxurious, with beautifully designed interiors and a high-end feel. The location was average—not too far, but not very convenient either.
Service was a bit mixed. One staff member wasn’t very welcoming, which left a poor first impression. However, another staff member was fantastic and went out of their way to help us book a taxi when we were running late for our train trip—truly a lifesaver!
The breakfast was amazing, with a great selection of delicious options that added to the overall experience. Despite some minor hiccups, it was a pleasant and comfortable stay.
WWinner85Room was very clean and bed was comfortable! Fantastic location,just 1 min walk from the centre that has lots of cafes and shops.Breakfast spread was fantastic and gym and sauna were amazing! Beautiful view of the top of Innsbruck!
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
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