Hotel Dengan Bar di Queensland, Australia

Booking online with Trip was simple. The Dorsett have clean rooms and staff are lovely, plus it's attached to the Gold Coast Casino. I was pleasantly surprised that the hotel is equipped for people with disabilities or use a wheelchair. This includes self opening and closing doors, shower and toilet set up with aids that can be pulled out to accommodate needs and there are wheelchair touch buttons for opening the door. I showered before going out and it flooded the bathroom, luckily there were 2 infloor drains. Within 2 mins or asking for maintenance they had a lovely young man up to fix it, then another minute later housekeeping arrived with fresh towels. The maintenance man also gave me a good rundown and recommendations on the restaurant's at the Casino. 2 negatives - 1st, it is hard to work out where to park as you use the Casino parking, the carpark directs you where to go but there is no clear signage on where the hotel lifts are. I only knew this from a past visit over 2yrs ago. This is something that needs sorting out. 2nd, the entrance address for the hotel foyer is actually on the Casino entry side, so you drive around looking for it. I now know that instead of turning off onto The Darling Ave, as gps instructed, you take the slip road before The Darling Ave exit. This takes you past the residential tower and to the front of the hotel

Very close to the main street, just a few minutes walk, very convenient. There is a waiter who speaks some Chinese, very nice! The sea view is not wide enough, the facilities are relatively old, the food is not delicious, maybe it's because of different tastes. The bed smelled at night, fortunately we only booked one night and went to another hotel the next day.

Lovely hotel located at the other end of the Esplanade. The broad walk at the back of the hotel was nice to stroll along and an easy way to get to the city center. Kudos to the reception staff, Riccardo for leaving a really good first impression when I first arrived. He was so clear in explaining everything I needed to know before I checked in, and subsequent days when I saw him he was also really helpful with whatever requests I had. The room was big and spacious, very comfy beds!! The housekeeping staff were also friendly whenever I saw them as I head out for the day. Food from the room service was tasty. However, the breakfast buffet options were almost the same everyday though, wish there could have been more variety. But overall, I still had a rather pleasant stay here(:

Great location and secure no need at ease breakfast is yum coffee is hot can sit back and relax and enjoy the weekend and they have it covered the rest of your stay . Thanks guys 10/10 Best part I loved was the balcony room 1502 pretty sure because this is right in the 0ath of fresh air . And room service quick and affordable.

Very nice room with good layout and spacious enough. Near pool and restaurant, I'm glad it was a quiet Monday night and not a weekend otherwise noise could have been an issue. Good service and tasty food. The place had a nice atmosphere, great to meet friends or family and enjoy the ambience.

The hotel facilities are generally decent, and the pool area is quite nice. The main issue, however, is its location. It's an awkward distance from the meeting point for boat tours – not really close, but not too far either. It takes about half an hour to walk there, which can be a bit tiring. Taking a taxi is faster, but it costs around 15 AUD, which feels like poor value for money. As for dining, both breakfast and dinner didn't really suit Chinese palates, making them a bit difficult to get used to.

It’s nice and quiet, and pretty comfy, but there’s still a bunch of hair on the floor, and it doesn’t look super clean. The staff seemed a bit confused with the info, but it’s all good. Just don’t expect five-star service, that’s all.

Since we stayed for multiple nights, different housekeeping staff cleaned our room each day. Some were very responsible and thorough, while others were a bit sloppy. The facilities are a bit old, but everything else was great. The environment is absolutely beautiful, and with several swimming pools, the kids had a fantastic time. Overall, it was still quite good.

Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more.

I really grew to like this hotel. Immaculately clean rooms, crispy clean linen and towels, fast top level room service, great choice for buffet breakfast. A real sized swimming pool, and free ev charging in the underground parking. As a bit of advice - do pay that little bit extra for an ocean view room, if you plan to spend any time in you unit, it makes a huge difference.