Hotel Dengan bar di Taiwan, China

First Impression: The Luxurious Ritual of a European Castle Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests. Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers. Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.

The room itself was clean and tidy, but it was a bit inconvenient that only one side of the bed had a power outlet, while the other side only had a USB port. The soundproofing in the room wasn't great, and it was really noisy. The elevator was quite slow, so there was a long wait when it was busy. However, the hotel's location is super convenient, right by Wanhua Train Station, and the MRT is also easily accessible. There are also many night markets, street food, and old shops around Wanhua.

I was very satisfied with this stay. It was my first time in Kenting, and I chose the Caesar Park Hotel. I pre-booked the shuttle from Zuoying, Kaohsiung, and everything went smoothly from the start. We arrived at the hotel in over two hours. Although it's 40 years old, the hotel is very well-maintained, the decor is modern, and the service attitude was excellent. Upon check-in, the front desk gave us dining vouchers for the Little Bay Bar and the hotel lobby bar. Sitting on Little Bay Beach opposite the hotel in the evening was very pleasant. The food at the lobby bar was also delicious! The room came with new flip-flops, which were quite comfortable. All the facilities are new, there's a coffee machine, water dispensers on every floor, and self-service washing machines and dryers. The room also had complimentary drinks and snacks, and the soundproofing was excellent! Even with a garden view, it was still very beautiful, and you could see the mountain scenery. The hotel's location is superb, within walking distance of Kenting Main Street. The lobby has bicycles available for rent, and there are also Ubikes outside. Taxis are also quite convenient! You need a ********* ID to rent a car. Breakfast was also good and quite varied. Overall, I was very satisfied with the experience!

Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day. The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this. It’s 15 mins walk from the metro station so not closed. Also there was a cockroach in the bathroom. Crawled out of the drain

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I made this reservation on behalf of a colleague. I have to say, the service was fantastic right from the very beginning. The online booking interface was very user-friendly, and when it came to handling the documents and registration details, everything went incredibly smoothly. There were no administrative hiccups at all, which made the process stress-free. A big thank you to the reception team for being so accommodating.

The entire staff was very friendly and helpful, which I really appreciate. However, they seemed quite young overall and lacked a bit of experience, so various services often required a reminder or follow-up, which was a bit of a letdown. It's a pity. On the bright side, the room was spacious, very comfortable, and the cleanliness was also excellent.

The family room was very spacious, and the breakfast offered a diverse selection, including Starbucks coffee beans. Plus, there were parking discounts and the room rate was affordable. I'll definitely come back if I have the chance! There are restaurants downstairs, and plenty of great food options nearby.

Location: Relatively close to Jiaoxi Bus Station. It's a bit far from the train station and the main street. We stayed in a Japanese-style quad room, but the space was smaller than expected. The private hot spring tub on the terrace was quite large (can fit two adults) and very clean. We had a mountain view room, and since the opposite side faces apartments, the mountain view was a significant advantage. There's also complimentary tea and tofu pudding service. For the outdoor hot spring area, you need to bring a swimsuit and a swimming cap to enter. The breakfast service didn't have a huge variety, but it was clean and decent.

We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated. We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip. In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol. On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable. The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead. One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning. Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay. Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.