Hotel Dengan bar di Osaka Prefecture, Japan

Lively Osaka was very cozy & very friendly staffs who all spoke decent English. Their hospitality was definitely one of the best I’ve been to in 🇯🇵 also a good size room for BIZ traveller (wish they offered 1 King instead of 2 twins). Bfast was acceptable but if u stay more then few nights might get tired of them since it’s the same daily! Overall was a nice experience & will for sure try their sister hotel chains in other cities!

The room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second, upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service.

Staying at Hotel Granvia Osaka was such a pleasant experience! The location is unbeatable — right in the heart of Osaka, with shopping, restaurants and eateries all around, making it incredibly convenient to explore the city. What I loved most is how central it is for travelling beyond Osaka too. With Osaka Station right there, it’s so easy to head out to places like Kyoto, Kobe and Kurashiki without wasting time getting across the city. A special shout-out to Don at the hotel, whose service was truly top-notch. He spoke excellent English, was incredibly accommodating and made me feel very well taken care of. The hotel even upgraded my room for free, which was such a lovely surprise! And for Pokémon fans — this is a bonus I absolutely loved! 😍 The Pokémon Center is just on the 13th floor, so you can literally pop down whenever you feel like browsing or shopping. Overall, a fantastic base for an Osaka trip — excellent location, wonderful service, comfortable stay and plenty of shopping and dining right at your doorstep. Would definitely stay here again!

The hotel is a 10-minute walk from the subway station and consists of two buildings: the main building and an annex. The rooms aren't huge, but they're a good size for hotels in the same price range. They offer 24-hour hot water, coffee, drinks, and a microwave for heating food, which is great. Free luggage storage is also available. There's a Chinese-speaking staff member at the front desk, so communication was seamless. Breakfast was decent too. The only downside, if I had to pick one, was the constant stream of tour groups. It's also just a 5-minute walk from the main shopping street in Shinsaibashi.

Facilities: The room was quite spacious for Japan, with a minimalist design, yet fully equipped. It had a large bathtub, and on the 12th floor, there was a microwave, washing machine, and gym. Cleanliness: Extremely clean, no strange odors whatsoever. Environment: Located right outside Exit 13 of Honmachi Station, very close to Shinsaibashi, with plenty of restaurants nearby. It's very convenient. I saw some reviews mentioning noisy street racers downstairs, but we didn't encounter any during our stay; in fact, we found it very quiet. Service: Excellent! The front desk staff were enthusiastic and always greeted us when we came and went. When the Wi-Fi wouldn't connect, they personally came to our room to help us set it up. Breakfast: Although the variety wasn't extensive, everything was exquisite and tasted delicious. We ate it for four days without getting tired of it – it was our daily source of fruit! The panoramic night view of Osaka from the 16th-floor lobby is stunning.

Disappointing hospitality and poor organization, despite decent facilities There are three major downsides to my stay at this hotel. First and foremost, the check-in process was poorly managed. While having guests wait until 3:00 PM to check in is highly understandable, the complete lack of queue management is unacceptable. I went to the counter at around 2:55 PM to get myself ready for the check in, but the staff instructed me to go back to the waiting area and wait. However, right at 3:00 PM, newly arrived guests immediately formed a line at the counter. Those of us who had been waiting patiently in the seating area had to rush over to secure a spot. Everyone was scrambling to get into line as if we were asking for a free stay(Pic.1). The hotel showed a blatant lack of care for its guests. To make matters worse, guests are required to use a self-check-in system, which feels like shifting the operational burden from the staff onto the guests. This experience clearly reflects that the hotel prioritizes its own convenience over the comfort of its guests—a concerning approach for any hospitality business. The second major issue is the Wi-Fi. The internet speed was incredibly low to the point of being completely unusable(Pic.). If you rely heavily on hotel Wi-Fi for work or travel planning, I highly recommend looking elsewhere. The third point, though less severe, is the location. The hotel is situated a bit far from the subway, sitting almost exactly halfway between two stations. Regardless of which station you use, you will have to walk an equal distance of about 500 meters from either Hommachi Station (Red Line) or Sakaisuji-Hommachi Station (Green Line). While this is not entirely the hotel's fault, it is worth noting for future guests. To be fair, I would like to highlight some positive aspects. The hotel facilities are decent. They provide complimentary coffee and thoughtful amenities such as utensils and chopsticks for guests to use. Ultimately, I believe a hospitality business should always prioritize customer service and guest satisfaction over its own convenience, even if turning a profit is the ultimate goal. Unfortunately, my experience here made me feel like the guests are not a priority. Perhaps I was just unlucky, as I had read the reviews thoroughly before booking and saw no mention of these issues. I am sharing this experience simply to help others make an informed decision.

I really enjoyed my stay in this hotel. It was clean and had nice amenities! I will give perfect score if: 1. They had a better pillow. The Japanese pillow is very hard. It is like sleeping in a stone. 2. The onsen has women staff, it is such a surprise to see a woman doing things in such place with people who are naked. Is a man okay to serve in the women onsen? I think it was awkward for the woman worker. 3. The quilt is like silk, it slides down to the bed when you are sleeping. It is not so comfortable to sleep on. Other than these 3, everything is perfect. There is not much in the area of the hotel but It is 6 minutes walk away from Awaza station, a few stops away from Namba station (where is dotonbori) there is a 7/11 beside the hotel. I have not tried the breakfast, but there is a drink area open from 6-9 pm and you can get some beauty mask or other small things everyday in the reception. The receptionists are kind and polite and the hotel was quiet. The room is small but is convenient.

The location is fantastic – it's quiet despite being in a bustling area, and not far from Osaka's iconic Glico Man and Shinsaibashi, as long as you can navigate well. Upon entering the hotel, there's a subtle, pleasant aroma that immediately makes you feel comfortable. For Japan, the room size is quite generous; of course, there are bigger ones, but I believe in Japan, the price and room size are definitely proportional to the value for money. The front desk staff, regardless of the time, always served with a smile and answered questions diligently. Yes, I mean diligently – they genuinely put their hearts into serving guests. There was a minor hiccup during check-in, which I didn't even dwell on. I simply mentioned it casually late at night when exchanging coins. To my surprise, when I returned to the hotel the next afternoon after shopping, I found an apology card and some fruit in my room. They truly value guest satisfaction and the quality of their hotel. If I visit Osaka again, this hotel will definitely be my top choice.

I deliberated for a long time over which hotel to book and finally settled on Hanshin. After checking in, I completely forgot that my booking included breakfast. It would have cost over 100 RMB per person for breakfast if I'd had to pay at the hotel, so getting two breakfasts included with a 600 RMB per night room felt like a huge saving! Although the breakfast didn't have a massive selection, everything I tried was perfectly to my taste. On the first day, I ate breakfast around 7 AM and didn't feel hungry again until my second meal at 6 PM. The room, though small, was clean, tidy, and incredibly quiet. On the second day, when the staff asked if I needed room cleaning, I declined and instead asked for a bottle of hand soap. It was POLA hand soap, which is exclusive to hotels and not available for purchase elsewhere. The hotel is super convenient from Kansai Airport; you can take the JR rapid express directly to Fukushima Station for 1180 JPY per person. From the station, it's just about 50 meters across the road. It's also within walking distance of Yodobashi Camera and Hankyu Department Store. I highly recommend this hotel – it's excellent value for money!

Overall, my stay was incredibly comfortable. The hotel's location is excellent, making it super convenient for getting around and finding places to eat. Check-in at the front desk was quick and efficient, and the staff were all very warm and friendly, paying great attention to detail. The atmosphere was quiet and elegant, and the value for money was outstanding. It was a pleasant and reassuring stay, and I'll definitely choose this hotel again for my next trip.