Hotel Dengan bar di Balikesir Province, Türkiye

1) Çalışanlar ( House keeping, restoran, resepsiyon ) son derece düzgün insanlar ve otel bence onların yüzü gözü hürmetine yüksek puan alıyor. Oteli bence onlar ceviriyor. 2) Otelin işletmecisi olduğunu varsaydığımız Demet hanim özelinde iletişimde sıkıntı var. Tarz ı iyi bir işletmeciden çok uzak. Sanki mekan onun evinin salonu edasıyla hareket ediyor. Karşılaştığımız sorunları ve Demet hanım ın yaklaşımlarını anlatacağım. Hava Ayvalıkta ben kaldığımda 38 derece idi. Birinci sorun;Otelin tek ortak alanı olan restoranda KLIMA yok. ( Gecen sene varmış, bozulmus, bu sene yok). Burası kahvaltı-öğlen-akşam yemeğinizi yiyebildiğiniz alan. Ördeklerin yüzdüğü su kenarında bir mekan burası. (restoran sürgülü camlarla kapalı bir alan, sabahları camları açıyorsunuz, hava geliyor güneş dönmediği için ). Ancak eğer otelde kalmanız gerekiyorsa ( ki ben LAPTOP umla çalışmak zorunda idim, 2-3 günümü otelde full geçirmem gerekti) öğleden sonra bu restoran alanı cehennem gibi sıcak oluyor. Ve orada çalışmak zorunda kaldım. Demet hanım, bana, camları açın essin, ceryan yapsın, ya da odada çalışın, gibi haddini aşan, sanki karşısındaki çocukmuş gibi saçma sapan akıllar vermeye çalıştı. ( Cok ugrasip, biraz da kendisiyle tartışma yasadıktan sonra, odaya calisabilmem icin masa ve sandalye verildi. ) Ikinci sorun; Bir gece cok rüzgar olmuş ve çatıdaki bazı sistemler paneller hasar görmüş ( Sabah sıcak su olmasını engelleyen bir durum oluşmuş ). Biz sabah erken otelden çıkarken odada sıcak su olmadığını farketmedik çünkü duşa girmedik. Aksam 8 de denizden geldik, tuzlu su içindeyiz. 4 kadın arkadas 2 ayrı odada kalıyorduk. Banyoya mecburen girdik ve cok zorlanarak soguk sularla banyo yapmak zorunda kaldık. Ve Demet hanim, resepsiyonda beni gordugunde, soguk su saclara yaramış, güzel görünüyor gibi hadsiz bir espri yaptı. Ozetle, Ayvalık gibi bir yerde otelin varsa, restoranina, ortak alanina KLIMA koymak farzdır. Sıcak su konusu en olması gereken seydir otelde. Arıza gece olduysa, ne yapar eder, teknik servisleri ertesi gün vaktinde bulur, arızanı gün içinde onartırsın. Böyle bir rahatlık olmaz, olmamalı. Otel işletmecilerinin, hizmet sektorunun sadece param var otel açtım konusu olmadığını, insanların sınırlı zamanlarında iş ya da dinlenme icin bu otellere geldigini iyi idrak edip, kendilerini saglam bir iletişim egitiminden gecirmesi gerekiyor. Ama tekrar ediyorum, otel çalışanları, restoran, resepsiyon, house keeping, cok tatlı cok cici insanlardı.

Cleanliness: up to my expectations. Nice and neat design. There was a cigarette burn on the sofa but I had limited time and didn’t use it so it wasn’t a big deal. Location: wonderful, in the city center so I could reach many places by walking. The car park is confusing actually. Service: the staff were friendly and supportive, but I expect a bit more professionalism to improve the experience. For example, when I b Cleanliness: up to my expectations. Nice and neat design. There was a cigarette burn on the sofa but I had limited time and didn’t use it so it wasn’t a big deal. Location: wonderful, in the city center so I could reach many places by walking. The room is spacious and I got the room looking out at the clock tower. The car park is confusing actually. Service: the staff were friendly and supportive, but I expect a bit more professionalism to improve the experience. For example, when I booked the room, I was with my partner so I booked the room for 2. Afterwards he had to leave for a different place so eventually I stayed alone. I still don’t know what puzzled the girl at the reception as she asked for his ID card and I said no, he was leaving, I’d stay alone. Then she told me that I booked and paid the room for 2 people, yes, then what? The communication was not clear, I couldn’t understand if she was trying to tell me to change the room or not. My partner sent me off at the elevator and that was it. Amenities: great, well equipped as a standard Hilton Garden inn would be. The AC didn’t work well (or I didn’t know how to use it), and the fridge was warm so I couldn’t put anything in. I only stayed for 1 night so it wasn’t a big deal.

Stayed here second time, because we loved the hotel, the location and convenience of it. The front desk staff changed this year, and we were unsatisfied with the attitude of the old guy at the front desk with a moustache. We don’t remember the name. His way of talking to the returning customers is not tolerable according to my experience. He has a way of looking down. Apart from the one single staff, we had a very pleasant stay. The breakfast is plenty. One additional note, it seemed like they started to offer the hotel parking lot to not staying guests. So it is overparked.

Best hotel in Erdek very nice and clean service is very good staff are very friendly highly recommend this beautiful hotel with great staff very friendly people very nice great staff and fantastic sea very clean very clean pool Friday night live music very relaxing and romantic music with a big car park rooms are are very clean very nice the bed is comfortable

Great location a short walk to the main town. Breakfast was great every morning. Lots of stairs to get to the rooms

We had a good stay at this hotel. Unfortunately the aircon wasn’t working properly so it was quit warm in our room. Eventually at 23.30 they sent maintenance to our room to fix the problem. Eventhough it was hot we still enjoyed our stay. The spa was a nice experience and breakfast was perfect.

Big comfortable room. Nice man at reception found a bath plug for me and showed me how to get a bus ticket. Unknown to Google Maps, Bandirma’s train station has long since closed, so it’s a bit hard to get out of. Maybe that’s why the hotel didn’t seem very busy.

The hotel is old but clean. Repairs made with small means. The position is very good. The room is clean, has everything as described. The terrace has a view of the sea. Breakfast is very good. I am quite satisfied.

The owner was super helpful and friendly. Easy to communicate when we need help but unfortunately as we stayed for 4 days, there were never any cleaning staff coming to clean the room or just to give us the fresh towels

Everything is perfect except food (lunch and dinner) quality and taste! Rooms are very clean and professional personnels. Surely I will arrange another trip there soon