GGuest UserThe hotel was in a great location, close to Main St., Saratoga Springs. The bed was comfortable and the room was very spacious. It was very nice to wake up in the morning and open the curtain and see horses practicing on the track.
Aaimei2023-01-09The room was very average, with old and outdated facilities. The towels were so stiff they could stand upright, and I have pictures to prove it. The security was very high. The hotel didn't offer breakfast, which was very disappointing. There was an older lady from Shanghai at the front desk who was very nice and made me feel very welcome! The bedside lamp in the room was broken and kept flickering, making it unusable!
AAnonymous UserConveniently located near Wall Street with easy subway access. There's a great Danish healthy fast food restaurant nearby called Joe and the Juice, definitely worth checking out. You'll also find a pizza place, street-side taco trucks, and ice cream trucks. The hotel is very clean and has good soundproofing. Like most hotels, there's no hot water in the room, but the lobby offers refreshing lemonade and luggage storage, which is a nice touch.
AAnonymous UserThe room is spacious and even has a separate walk-in closet. There are shops and a Starbucks downstairs, making dining convenient. There's also a small gym. It's just a few minutes' walk to Central Park and MoMA. The Metropolitan Museum of Art is about a twenty-minute walk away. Carnegie Hall is diagonally across from the hotel, and Lincoln Center is a 10-15 minute walk. There's a subway station nearby, but for the Line 1, you need to walk a few minutes to Columbus Circle. Times Square is also just a few minutes' walk, so the location is truly excellent. The facilities are a bit dated, especially the elevators which frequently break down, leaving only one working, so waiting times are long. Housekeeping is just so-so. The lobby restaurant on the first floor has live jazz performances on some evenings. Overall, compared to other hotels, it offers good value for money. The older facilities aren't an issue for me.
LLucidLucyThe room itself was decent. Although it was a Hudson River view room, I couldn't see the Statue of Liberty. I had to ask the front desk for water, which was free and unlimited, but this wasn't mentioned during check-in. The soundproofing of the room door was terrible; I could hear every little noise from the hallway clearly. However, this seems to be common in New York; I stayed at a Hyatt a few days ago that was renovated 25 years ago, and the soundproofing was just as bad there.
GGuest UserThe biggest advantage of this Sheraton is its location; you can walk to most attractions in Midtown Manhattan. The rooms are just so-so, and parking is extremely expensive. They even charge for luggage storage. The meal vouchers were a pleasant surprise though.
MMs. ShaniquaOmgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice.
PLEASE NOTE:
There's a separate fee for breakfast if not selected when booking.
Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)!
We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional!
p.s. they also offer a seated bar area.
Overall: 10/10✨️
GGuest UserWonderful hotel! Perfect location as easily accessible to the subway (literally 2 minute walk). Very comfortable and stylish rooms. Great shampoo/conditioner/ body wash! Very glad we chose to stay at the Ace Hotel! Thank you.
AAnonymous UserThe room and lobby are clean and hygienic, the decoration is simple and elegant, and the charging socket on the desk has USB/TYPE-C, which is very convenient;
Friendly and professional staff;
The location is excellent, within walking distance to the Empire State Building, Times Square, next to the New York Public Library and Bryant Park, and close to various bus stops at the subway entrance.
The surrounding security situation is safe, and there are no passers-by lying on the ground;
There are several Sichuan restaurants on the left and opposite of the store door, which are suitable for Chinese stomachs; there are also several bakeries nearby.
In short, because it is a newly renovated hotel in 22 years, even if it is not so famous, it is worth recommending.
GGuest UserThis is by far the most satisfying hotel I've stayed at in New York.
- The soundproofing is excellent.
- There's enough space to open two 30-inch suitcases (I had a twin bed room).
- It's very close to Times Square.
- A microwave is available for use.
- They offer a welcome drink.
- I was told the deposit would take up to 30 days to be refunded, but it came back very quickly.
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