Hotel Dengan Sarapan pagi di Guanajuato, Mexico

La atencion al llegar muy buena, aunque se tardaron para poder hacer el check in, ya pasaban de las 3 y ya tenian a varios huespedes esperando poder entrar a la habitacion, dijeron que aun no les actualizaban el estatus de las habitaciones. En la habitacion casi todo bien, excepto la cantidad de agua en la regadera y en la llave del lavabo, salia poca. Al momento del check out, la chica que me atendio fue muy rapido aunque su actitud no fue la mejor cuando le pregunte por la factura, como si estuviera ocupada o malhumorada. En general es un buen hotel, muy bien ubicado

瓜納華托，實在是太美了。這家酒店也非常好。服務態度特別好。錢包丟在酒店裡麪，第二天才發現。聯繫了酒店，我就回去找。本來不指望能找回來，居然，物歸原主。酒店非常靠譜，早餐也非常好。

ロケーション、接客、お部屋どれも素晴らしいです！ スタッフの皆さんが親切で、 いつも笑顔で接してくれました。 掃除も綺麗にされており、 アメニティも毎回補充してくれました。 テラスからはカラフルな家を眺めることができ、 私たちはよくテラスで寛いでました。 グアナファトに来たらまたここに泊まりたいです。

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating

Bien ubicado pero desayuno muy básico comparado con otras opciones de hoteles similares. La caminadora del gimnasio con poco mantenimiento. Las habitaciones son sencillas pero si son cómodas y limpias Deben mejorar la oferta del desayuno y cuidar las caminadora del gimnasio

I've stayed at this holiday Inn many times in the past but this time was different, the experience was disgusting. I woke up one morning with the aroma of sewer in my room which was unbearable, I couldn't even stay in the room. The supervisor told me that my room would be 'cleaned' which they should've moved me to a different room. I tipped the the guy that 'cleaned' my room and tried to relax but then found a roach in my room. I alerted the supervisor once again about the issue and he did move me to a different room this time. I was disgusted and asked them if they washed clothing which they have a laundry mat free of charge. I spent my day waiting for my room to be 'cleaned', moved and then had to wash all my clothing to make sure I didn't carry the infestation with me. The best the Supervisor could do was give me a measly $200 peso discount for my 5 day stay at this hotel. I will be filing a claim with the city because I am sure that they have a roach infestation and they're covering it up which is a huge health hazard. Never again will I stay at this hotel with poorly trained staff.

I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.

Kind of bizarre hotel. Good beds, wonderful towels, but I'm not sure I'd stay there again because not once in the four days were were there did we have warm water. I asked about it at the front desk every single day but nothing ever happened, and they never said anything about how that was really unusual and maybe there's a problem, so my guess it's always like that. Also, if you are arriving by car, parking is paid (for 3 nights, we ended up paying 420 pesos). The biggest thing if arriving by car is that you will need to carry your luggage down a LOT of stairs (and then back up at check-out). I was kind of surprised the hotel didn't seem to have anyone that can help, as some people would really really struggle with it. Some reviewers mentioned ”having to walk up the hill to the parking lot” but my husband and I imagined we would drop our luggage off and then walk just ourselves, we had no idea we would be carrying all our luggage through a crowded tourist area, down 3 crowded flights of stairs, through a hotel and up and down several other flights of stairs (some are smaller than a normal flight, and some are normal sized flights). Anyway, the beds are very good and the funicular is really fun but this place is best for someone who packs light and isn't staying for long, because of the cold water.

위치가 너무 좋습니다. 왠만한 관광명소는 걸어갈수있고, 바로 앞 버스정류장도 있어서 버스터미널이나 먼곳 가기도 좋아요. 성당 앞의 종소리가 조금 들리긴하지만 저는 개인적으로 오히려 운치있고 좋았어요.

I've stayed at this holiday Inn many times in the past but this time was different, the experience was disgusting. I woke up one morning with the aroma of sewer in my room which was unbearable, I couldn't even stay in the room. The supervisor told me that my room would be 'cleaned' which they should've moved me to a different room. I tipped the the guy that 'cleaned' my room and tried to relax but then found a roach in my room. I alerted the supervisor once again about the issue and he did move me to a different room this time. I was disgusted and asked them if they washed clothing which they have a laundry mat free of charge. I spent my day waiting for my room to be 'cleaned', moved and then had to wash all my clothing to make sure I didn't carry the infestation with me. The best the Supervisor could do was give me a measly $200 peso discount for my 5 day stay at this hotel. I will be filing a claim with the city because I am sure that they have a roach infestation and they're covering it up which is a huge health hazard. Never again will I stay at this hotel with poorly trained staff.

酒店在廣場旁邊，周圍餐廳很多也很熱鬧，房間挺大的，隨便住住挺好的，就是他有個地漏，應該入住客人進來之前打開的，我洗個澡就水漫金山了，還做了半天清潔，累死我

Great Service very friendly employees Great locación close to restaurants and shopping malls also in a safe area Great Restaurant excellent for breakfast your food manager Armando and his team congrats They closed the spa but they can recommend a masseuse who is excellent

Stayed there for 4 nights Tur business while in town. Clean, modern hotel, spacious rooms. Nice pool and gym. Nearby parking. Breakfast was rich and tasty. Shower was super clean. Corridors weee well maintained. Staff at the reception was super friendly at all times. Go there !

Great staff, great location, very clean, comfortable beds. But…most people travel to León for business, and it is 2024…good internet WiFi is a must!!! High quality WiFi should be a top priority for Hotsson management!! WiFi here is TERRIBLE! Guys, come on, it’s 2024!!! Fix your system!

在城北邊，離機場大概40分鐘車程。房間又新又大。週四晚烤肉自助，週五晚Tacos自助，價格不貴又好吃。據説早餐也很豐盛（沒趕上一餐）。但房間大多靠路邊，會比較吵，戴上耳塞倒也還行。是很舒服的幾日。

Great location. Great food. Staff was very friendly and helpful. We had a great experience with this hotel and we travel a lot! We have had our share of bad experiences with other hotels but this one was exceptional! We would stay here again!

We stayed at this hotel twice in 2023, to be closer to the BJX airport for early morning flights. While there are hotels closer to that airport (this hotel is a 25 minute drive to it) but this hotel is too nice to pass up for some of the not-so-nice airport area hotels. Guanajanto downtown is beautiful, not to be missed! The rest of the town isn't anything to write home about, we have done multipe tours and I'd stick to the area Villa Maria Cristina is in, and dowtown only. Ok, so we are Hyatt Explorist status. Both times our room was upgraded, which was very nice. The larger suites are lovely, we had one with a private patio with a table and loungers as well as Two full bathrooms, each with a bath tub and separate showers. Heaven! Robes and slippers also were privided with the room. We also got a turndown service with a lovely locally made treat. The hotel is old, and has the feel of an older hotel that has been well maintinaed, we could hear the pipes in the walls. Not a big deal. This room was facing a view of the mountains, but also along the main road. It was noisy All night with traffic. Light sleepers should request a room off the main road. The second time we had a slightly smaller room, no patio and one bathroom with a soaker tub. The hotel has 2 small pools, one indoors, 1 outside. There is also a spa and sauna (we had to sign up in advance to use it). There is also at least 1 hot tub set outdoors, although it was cold and we had to wait about 30 minutes for it to get heated. There's multiple outdoor patios. There is also a weekend brunch with a DJ but we did not participate. There is a bar and restaurant on site, and the food and service was good. There are also several restaurants within walking distance (5-10 minutes), an OXXO, and a few nice cafe/coffee shops nearby. There is a Nespresso machine in the room, however they charge you for each coffee pod used. Some of these rooms go for upwards of $500 USD a night. I personally find it tacky to be charged for using the coffee in the room. Out of hundreded of hotels we've stayed in over the years this has Never happend, and I found it extreamly odd. Managers - please get rid of that, it is not customary and ”cheapens” the overall feel of the hotel. The service was excellent both times we stayed here, the food was decent and setting beautiful. We'll be back!

位置非常方便 樓下就是大街 隔壁就是景點，聯合花園廣場（Jardin de la Union） 房間不錯 寬敞 只是晚上會有點嘈吵 出了房間有個大陽台 可以打打卡

Loud atmosphere late into the night, ridiculously tiny bathroom, but otherwise comfortable. But watch out for taxi scams. The fee from the airport is always around 600 pesos. That’s what it was from the airport to this hotel. When it was time to depart the hotel (11:45 on Sunday, June 4) we asked the front desk clerk to call us a cab. He did and explained that it would be $600, but that $200 was to be paid to his colleague at the hotel who he called the “agent” and the remaining $400 would be paid to the driver. Unusual but okay with me. When we got into the cab the hotel ”agent” stated $600 (in Spanish) so that I and the driver could hear it. I said in terrible Spanish “$200 to you and $400 to him, right?” And he nodded. So, we get to the airport and I hand the driver $500 thinking it’s the $400 plus $100 tip. (Remember these are pesos). The driver says “no, $600.” I say no $400 to you and $200 I gave at the hotel. We argue but the cab driver behind us starts honking his horn because he sees what is happening and our driver suddenly takes the $500 and leaves. I think the driver behind us knew I was being scammed and intervened. I am convinced the guy at the hotel and the driver conspired to cheat us because I’m an older American. I also believe the desk clerk was in on it too. The whole split taxi fee didn’t make sense. It left a bad feeling for us after what was otherwise a pleasant stay. So my rating reflects it and I hope that hotel management responds. Employees should never be involved in scamming their customers.

Trying to get to the hotel was a little confusing due to the tunnels and a police officer blocking the main road to get to the hotel, but eventually we got there. There is no valet but you can park your car on the left side real quick and go inside to let them know you’ve arrived and they will park your car for you. We got greeted by a wonderful, very well spoken bilingual woman named Aileen. She was so helpful and informative. It was a huge plus for us to have someone speak English since my American boyfriend didn’t know Spanish. The rooms were extremely clean and had all the amenities that we needed for our stay. If you forgot something at home, they most likely had it. We loved that the hotel was RIGHT in the middle of the city. Everything is walking distance. Now for the cons… We booked 3 massages and the spa room only fit 1. I would have wanted to at least have had a couples massage but they accommodated it in our room. It wasn’t as relaxing as we would have wanted it. The masseuses did a great job tho. There was also an extremely loud noise coming from the room upstairs, it seemed like someone was moving/building furniture. It woke us up at 8 am and the noise got worse thru out the morning we couldn’t go back to sleep. Besides those things I would definitely recommend this hotel and I would have my family stay there again!

Sangat cantik sangat berpuas hati

The Edelmira is a great choice for a visit to Guanajuato. It is an upscale hotel in a great central location.....steps from everything, including one of the nicest tree-lined and compact parks in Mexico. Staff is fabulous. Henrique was always able to point us in the right direction during our 3 days there. Breakfast was modestly priced and one of the great values left in travel. Great selections and everything was perfectly presented and delicious.....Eggs, chilaquiles, and awesome French toast. Our upgraded room upstairs was great....spacious, clean, blackout shutters....like a top tier business class hotel, but with abundant charm. Overall, a just great place to stay in Guanajuato.

Me gustó mucho el hotel. Es una casa antigua llena de jardines muy bonitos y con la vista a las montañas. Nos quedamos en la suite Frida y es enorme y muy cómoda. Hay que caminar y subir muchas escaleras para llegar al cuarto. Lo único es que para llegar al centro son 2 km 1/2. Pero se puede caminar. El dessyuno(incluido) muy rico.

My wife and 17 year old son were treated like family. Alex, Omar and Paola were considerate and generous with great recommendations for our 3 day stay. On arrival greeted us as if they knew us forever and daily made sure we were enjoying our stay. We look forward to going back as the result of their professional service!! A week later we’re still talking about the great experience we had. We highly recommend this historic hotel for your stay.

This resort is the only place I would stay in San Miguel. The property was beautiful with both hotel rooms & residences. We stayed in a 4 bedroom residence with our own rooftop hot tub & fire pit. It was 4 stories but had an elevator that went to every floor. The views from the rooftop were beautiful. The resort had a great rooftop restaurant, a gorgeous pool area, a beautiful courtyard that served breakfast, a wonderful bar where you could enjoy cocktails in or out, and just an all around beautiful place. The location wasn't right in the center if town, but it was a short walk. I look forward to going back.

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating