Hotel 5 Bintang di Tanah Tinggi Scotland, United Kingdom

When I booked the hotel, I made sure the gent who took the call understood the night we would stay would be our wedding night. We booked the hotel as it is allegedly a 5 star hotel. A 5 star hotel, according to Which has these features, with relation to the staff and facilities. All staff demonstrate a positive attitude and willingness to help (1 star) Good guest service and staff should provide prompt, courteous and efficient service (3 star) Very good social skills and anticipation of individual guests' needs evident (4 star) Higher staffing levels (4 star) Staff should anticipate individual guests' needs to create unique and memorable experiences (5 star) We could not book the room with the hot tub, but, we plumped for the next room down, the decadent room. The image clearly shows a free standing bath and a very large walk in shower, and with this we booked the one night. When I arrived to check in, I was early, and the very nice lady gave me the paperwork and allowed me to sign up and leave my car in the car park. I asked about a potential upgrade and was told the hotel was full, so no chance of room movement. After we had had our wedding lunch in Inverness, we walked up to the hotel and checked into the room. There was no free standing bath, the walk in shower pressure was below average, no acknowledgement of our celebratory day or anything. But we had had a good meal and needed to rest after the day's exertions. The room overlooked the road, so we had to shut the windows. The aircon was operating well. Around 9pm, we decided to stretch our legs and go down to the bar and maybe get a sandwich. We witnessed one particularly trucculent female member of staff walk past us, not acknowledge us or even make space at the bar for us to sit. The lady behind the bar, I learned later, was the duty manager and she was making cocktails as the usual bar person was not in. I had to ask twice to get menus to order food from the trucculent one, but she ignored us and carried on filling drinks orders. The other member of staff couldnt actually serve drinks as she was only 16 We finally got our order placed and went to sit down. Now, I love the heat, having lived in the Sinai for 30 years, I enjoy the sensation, but the heating in the bar was oppressive. When our food turned up by the trucculent one, she plonked our plates down and walked off. My wife had ordered a salmon sandwich, which turned out pretty much as expected. I ordered a club sandwich. Mainly for the reason that this one was advertised with egg on it. A departure from a typical Club Sandwich and one of which I thought I would like What was presented to me was dripping in grease and the mayonnaise had made the bread all soggy and horrible. The egg had been fried in tainted oil and had a bitter after taste and had not been dabbed to remove the oil that was making the sandwich so un appealing. I had to leave half of it as the bread disintegrated and I was left with a gelatinous gooey mess

This is one of the best hospitality experiences my wife and I ever had. We are lucky to travel quite often and stay in some amazing hotels/inns globally and Loch Ness Lodge was a special treat. Gabriel, Sonja, Yarrow, and the entire staff were beyond amazing. The Lodge is perfectly located with breathtaking views of Loch Ness. We were lucky enough to stay in the Assynt suite and it was fabulous. Huge room, comfortable bed and a very large and luxurious bathroom. The setting for this lodge is breathtaking and feels perfectly cozy in this beautiful region. Its perfectly located for exploring Loch Ness, Inverness, and much of the Highlands (my brother-in-law and I even drove the hour to play Royal Dornoch). The morning breakfast is fantastic and the hospitality is amazing. Gabriel is the consummate host and made our stay beyond enjoyable and memorable. Gabriel and Yarrow both made amazing dining recommendations (Make sure you try Fiddlers in town). We will be back for sure!!!

Beautiful place and amenities. Service was excellent. Will definitely come back

It was a beyond excellent stay at Ness Walk. The service and staff have been exceptional and warm. The rooms were beautiful and clean. Whenever we needed help, the staff were always really kind, warm and helpful. They've really created such a wonderful impression and we would only recommend Ness Walk to anyone visiting Inverness.

This was our return visit after staying last year. We spoke about coming back after departing and how could we not return. The welcome we received brought back the fantastic memories of last year and the stay just went from strength to strength. This year we opted for one of their Walled Garden rooms. We enjoyed this very much and the views seem to be a little less obscured by the mature trees surrounding the main castle. Snow on the hills in view, one being Ben Nevis was surprising!! We opted to dine at the Factor's Inn, which wasn't an option last year. Although a reduced menu, you can tell they have looked at what to offer and ensure it hits high levels. The option for further Rib-Eye, fries and sauce was an added bonus. Settling down for the night, the standard was equal to the main house. Well rested, it was off to the Castle for breakfast. The buffet selection was again lovely and although not needed, the full Scottish breakfast was both ample and high quality. After some tips about some local sites to visit, off we went. Being creatures of comfort, it was the same conversation as last year..... when will we return next year!!

When I booked the hotel, I made sure the gent who took the call understood the night we would stay would be our wedding night. We booked the hotel as it is allegedly a 5 star hotel. A 5 star hotel, according to Which has these features, with relation to the staff and facilities. All staff demonstrate a positive attitude and willingness to help (1 star) Good guest service and staff should provide prompt, courteous and efficient service (3 star) Very good social skills and anticipation of individual guests' needs evident (4 star) Higher staffing levels (4 star) Staff should anticipate individual guests' needs to create unique and memorable experiences (5 star) We could not book the room with the hot tub, but, we plumped for the next room down, the decadent room. The image clearly shows a free standing bath and a very large walk in shower, and with this we booked the one night. When I arrived to check in, I was early, and the very nice lady gave me the paperwork and allowed me to sign up and leave my car in the car park. I asked about a potential upgrade and was told the hotel was full, so no chance of room movement. After we had had our wedding lunch in Inverness, we walked up to the hotel and checked into the room. There was no free standing bath, the walk in shower pressure was below average, no acknowledgement of our celebratory day or anything. But we had had a good meal and needed to rest after the day's exertions. The room overlooked the road, so we had to shut the windows. The aircon was operating well. Around 9pm, we decided to stretch our legs and go down to the bar and maybe get a sandwich. We witnessed one particularly trucculent female member of staff walk past us, not acknowledge us or even make space at the bar for us to sit. The lady behind the bar, I learned later, was the duty manager and she was making cocktails as the usual bar person was not in. I had to ask twice to get menus to order food from the trucculent one, but she ignored us and carried on filling drinks orders. The other member of staff couldnt actually serve drinks as she was only 16 We finally got our order placed and went to sit down. Now, I love the heat, having lived in the Sinai for 30 years, I enjoy the sensation, but the heating in the bar was oppressive. When our food turned up by the trucculent one, she plonked our plates down and walked off. My wife had ordered a salmon sandwich, which turned out pretty much as expected. I ordered a club sandwich. Mainly for the reason that this one was advertised with egg on it. A departure from a typical Club Sandwich and one of which I thought I would like What was presented to me was dripping in grease and the mayonnaise had made the bread all soggy and horrible. The egg had been fried in tainted oil and had a bitter after taste and had not been dabbed to remove the oil that was making the sandwich so un appealing. I had to leave half of it as the bread disintegrated and I was left with a gelatinous gooey mess

This is one of the best hospitality experiences my wife and I ever had. We are lucky to travel quite often and stay in some amazing hotels/inns globally and Loch Ness Lodge was a special treat. Gabriel, Sonja, Yarrow, and the entire staff were beyond amazing. The Lodge is perfectly located with breathtaking views of Loch Ness. We were lucky enough to stay in the Assynt suite and it was fabulous. Huge room, comfortable bed and a very large and luxurious bathroom. The setting for this lodge is breathtaking and feels perfectly cozy in this beautiful region. Its perfectly located for exploring Loch Ness, Inverness, and much of the Highlands (my brother-in-law and I even drove the hour to play Royal Dornoch). The morning breakfast is fantastic and the hospitality is amazing. Gabriel is the consummate host and made our stay beyond enjoyable and memorable. Gabriel and Yarrow both made amazing dining recommendations (Make sure you try Fiddlers in town). We will be back for sure!!!

It was a beyond excellent stay at Ness Walk. The service and staff have been exceptional and warm. The rooms were beautiful and clean. Whenever we needed help, the staff were always really kind, warm and helpful. They've really created such a wonderful impression and we would only recommend Ness Walk to anyone visiting Inverness.

Beautiful place and amenities. Service was excellent. Will definitely come back

This was our return visit after staying last year. We spoke about coming back after departing and how could we not return. The welcome we received brought back the fantastic memories of last year and the stay just went from strength to strength. This year we opted for one of their Walled Garden rooms. We enjoyed this very much and the views seem to be a little less obscured by the mature trees surrounding the main castle. Snow on the hills in view, one being Ben Nevis was surprising!! We opted to dine at the Factor's Inn, which wasn't an option last year. Although a reduced menu, you can tell they have looked at what to offer and ensure it hits high levels. The option for further Rib-Eye, fries and sauce was an added bonus. Settling down for the night, the standard was equal to the main house. Well rested, it was off to the Castle for breakfast. The buffet selection was again lovely and although not needed, the full Scottish breakfast was both ample and high quality. After some tips about some local sites to visit, off we went. Being creatures of comfort, it was the same conversation as last year..... when will we return next year!!