Hotel Dengan Gym di Antwerpen, Belgium

What we liked: Overall the hotel has ample, clean public space and the room was spacious with a separate toilet area, shower area and sink / vanity area. This made getting ready and using the facilities for two ppl easier. The room also had a fridge. The hotel is also right across the road from the main train station and a short 10 min walk to bus depot (Rooseveltplaats). So very good for traveling into and through Antwerp. For pre checkin and post checkout they offer private free lockers for your luggage. Through it is first come, first serve and they don’t have that many of them (we had no problems fitting a 40l bag, a 28l backpack and tote bag into one middle size storage cube). Small things that we didn’t like but can deal with: Limited in room amenities, there was no kettle or mugs, etc in the room. We were left a bottle of water but it wasn’t clear if it was free or not. The area around the hotel is a little sketchy (very quiet at night) but decently lite. They did require your room code to get back into the hotel after midnight. The hotel is close to the train station but farther from the old city. It is a good 20-25 min walk to that area. We are ok to walk, so didn’t mind much but it is further than some other hotels.

The hotel is reasonably comfortable, the service friendly and helpful and the beds are quite good, really. However, there are just too many services that I would expect from a hotel in this price category which were missing, or come with an extra charge. Most importantly, the access to the spa is an extra fee, a bottle of water costs extra... That the bathroom wasn't very well cleaned (hair from previous occupants all over the place!) was probably a fluke, but still should not happen in a hotel in this price range. On the other hand, the proximity to the train station, a short walk to the old city and a lot of good restaurants nearby speak for the hotel (this also allows to give the rather overpriced breakfast a pass) speak for the place. All in all: a very mixed experience. I would probably still look for a different place net time I go to Antwerp.

The reason of booking this hotel was because of the modern and cool room design and its swimming pool.  However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.  And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.  We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.  The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.  It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.  The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.  Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later. The room key did not work with the first room then I was given a new room key for another room 15 minutes later There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.  I was not happy with my stay.

Brilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!

Really enjoyed our stay from the time when we checked in until checking out. The service was great, rooms are very cosy and nice and very good value for money. I would stay again if I am back in Antwerp again.

地理位置特別好，從酒店走過天橋就是antw-berchem火車站，5分鐘抵達中央火車站。房間有點小，我那間晚上空調沒啟動，到第二天才發現。不過工作人員很快就來修好了。早餐比較豐富，停車位也很多。google導航導不到酒店，衹能導航到馬路對面，這個需要改進。

The location was perfect for us. There were the train station, metro lines and buses just next to the hotel. The room was spacious. Beside that, our room was not really clean... We found paper on the floor when we entered the bedroom upstairs, the cups and mugs were dirty (there was dried toothpaste at the bottom of them) and the cap of the bottle of water, which was complementary, was apparently rust since the top of the glass bottle was all red/black. It's convenient for 1 night or 2 but I wouldn't stay longer.

The lighting in the room was too dim, making it difficult to apply makeup. Overall, the room was quite spacious and well-equipped, though the decor was a bit dated. The first room I was assigned hadn't been cleaned yet, so I had to switch to another one. Parking nearby was convenient and free.

all good except i left my swim goggle in the changing room, this was my fault and unfortunately no one returned it the 'lost & found'. This hotel remains at top of lists in my choice to stay in Anterp.

Antwerp is a beautiful city with perfect transportation facilities The location of the Mercure Hotel is very close to the bus route Tram route The room is also very large and comfortable, adding a good travel quality Next time I go to travel, I will still choose to live in Mercure.