Hotel Dengan Gym di Pomeranian, Poland

I recently stayed at this hotel and while the location and views are quite decent, the overall service fell short of expectations. Firstly, basic amenities such as drinking water were not provided. When we asked, the receptionist even suggested that we drink tap water, which was quite surprising for a hotel of this standard. Secondly, the service level was disappointing. The bellboys did not assist us with our luggage upon arrival, which is something typically expected. Overall, while the hotel has potential due to its location, the service quality clearly needs improvement.

Horrible customer service, no reply for a day. Asked only to change dates of my stay nothing else. I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10 Horrible customer service.

The hotel is very conveniently located, which is definitely a plus. However, there are several issues that prevent it from truly living up to its five-star rating. At check-in, we were not informed that parking was paid. As a result, after three days of stay, we were required to pay a rather significant amount at check-out, which came as an unpleasant surprise. The rooms are generally comfortable and well equipped, but in the bathroom there were noticeable uncleaned areas and fingerprints on the faucets, indicating that housekeeping was not done thoroughly. I would also like to specifically mention the breakfasts, which were a complete disappointment. From a five-star hotel belonging to an international chain, a very different standard is expected. The food was not fresh and appeared dried out (see photos), the selection did not change from day to day, there was almost no pastry, desserts were limited to just two items, and there were no vegetarian options at all, which seems strange for a hotel of this level.

Convenient location. Bus, tram, and train right on your doorstep. Lidl in the basement! Parking in the underground car park is easy, but the €11 price is a bit steep... but it's safe! Awesome breakfast! Highly recommended. The gym is showing its age, not bad, but not good either... The only real drawback... the ladies who clean the rooms are ”very, very perfunctory.” Otherwise, highly recommended!

You could go downtown by tram or bus. However, the tram departure time was a bit long. Of course, you can walk downtown, but it takes about 30 minutes. The accommodation seemed a bit old and not that clean, but it was usable.

Amazing hotel right in the heart of the Old City. Everything is just around the corner. Beautiful views from the rooftop bar (and amazing cocktails, too). We have experienced impeccable service, I am very impressed with how friendly and attentive everyone has been. Our room (accommodating family of 3) was very spacious and so clean, everything was new. You can select your pillows if you like and get extra toiletry items from the reception. I would absolutely come back as this was truly a great one night stay!

This hotel is convenient for the train station but not for the city center. The room and hotel design are minimal, with uncomfortable beds and pillows. There were no toiletries, slippers, or bathrobes in the room, and the mini-bar was empty. The sauna area was poorly maintained and unsupervised; I had to go up to the reception to buy slippers (20 PLN – see photo). I’d like to point out that in all 4- or 5-star hotels with wellness areas, I’ve always found slippers provided in the room as standard.

I had a wonderful experience at this hotel. The is super convenient—close to public transport, restaurants, and main attractions. The room was clean, quiet, and had all the essentials for a relaxing stay. The staff were friendly and helpful throughout. Highly recommended for both short and longer stays.

Great value hotel in the old town. The hotel was lovely and clean. We stayed in a standard room, it had a double bed, sofa, coffee table, balcony tea and coffee making facilities. Breakfast was buffet style and very very busy. We only used it once. Much nicer places to eat a short 5/10 mins in the centre.

The hotel's location in the Old Town is fantastic, right next to the Church of the Assumption of the Blessed Virgin Mary, making it super convenient for exploring the Old Town. On the flip side, it's a bit of a distance from the train station, which could be tough if you're lugging suitcases, especially in heavy snow. The breakfast selection was decent and quite tasty. We were given a connecting room, and I specifically mentioned my concern about potential noise. Luckily, our neighbors were quiet, and we didn't hear a peep at night. The room itself was quite spacious, but I felt the chaise lounge took up valuable space. It would have been perfect if it were replaced with a small round table and two chairs. There's a kettle in the room, but no complimentary water. I couldn't find a water dispenser on the second floor, and the one in the gym wasn't working. Other than that, everything else was great!