Rooms were nice, like the layout of them. Has ac and heater to set to your liking. Staff was friendly and helpful. Pool was OK. However we didn’t swim in it. It was 9 feet deep on deepest side. We went for a concert, knowing they were one of the places that offered a ride to the concert however, there was only limited spots, so we didnt use that service. Bar/ restaurant that’s attached was a good size and offers some live entertainment on dates listed there.
We enjoyed the location as it is conveniently located near Walmart and places to eat. Only bad thing to say was the tv didn’t work well. Breakfast had decent options
Breakfast was great. We had a little maintenance issue with the room but the maintenance staff came right up to resolve our issue. Front desk girl was very professional and courteous. She was on the phone with what sounded like a previous guest who was clearly complaining about something regarding the sales tax and a reservation with the previous private owner prior to Quality Inn taking over. She handled herself very well, calm professional and respectful even though the person on the other end of the line was not reciprocating those same qualities. She got off the phone and helped me with a great smile and very attentive to my questions. Great job!!
The hotel was nice overall, they were very short staffed. The room had spiders everywhere. We did not have an ice bucket or a blow dryer in the room although some of the other guests did. I was there getting ready for my wedding day and they did allow us to check out late and they were very friendly! We were disappointed because of the pool being closed and us not being notified, this was half of the reason we booked the hotel because we wanted kids to have something to do while we were getting ready for the wedding. Breakfast was great! The front desk staff was very friendly!
This hotel was overbooked so they moved us to the Marriott Residence instead, so this review is for this property. The bedding and bed were very comfortable- high off the floor for kids but perfect for tall people like me. I liked the white linens and the pillow top mattress. The shower was great and the toiletries were adequate. There were tons of towels and washcloths. I did not use the kitchenette but it seemed well appointed for quick needs- a full sized refrigerator, coffee maker with coffee and tea choices, dish towel, etc. The sitting area and desk were nice touches- the furniture was a bit dated looking but clean and unmarked by stains or heavy wear. The hotel was very quiet but included fifth floor parking in the nearby garage and proximity to lots of bars, restaurants, and shopping. Great location!
Wow, they told us that we were the guests of the day. We celebrated my son's birthday and the added freebies (free breakfast, birthday card, late checkout and candies surprise) are indeed very much appreciated! Thank you so much Westin Team for the effort! Of course, this is a Westin brand so everything is perfect!
Very clean, accommodating staff. If I could suggest anything, it would be that they would explain when asked about being pet friendly that they don’t allow pets to stay in the room while you’re not there and charge a $250 fine if you leave the room. We were confused because in other hotels that we stayed, we were allowed to leave the dogs. This makes it rather difficult when you arrive at the location and you’re an hour and a half away from your house that you have to now find a dog sitter or a dog daycare while you go out of your hotel room to me it defeats the purpose because I know I would’ve left them with the dog sitter at home either that or they clarify their stance on such issues like “do you have a dog here well as long as he stays quiet, it’s OK“ something to that effect.
Great parking, great location, lots to offer including resend shop. Was a clean room with excellent amenities at a very reasonable price. Will definitely book again....
The Aloft is one of the best hotels in Portland! It’s always reasonably priced for such a modern and clean location. The staff is super friendly. We had a room with a window overlooking parts of Commercial Street and the adjacent hotels. It was relaxing to watch the snow come down from our room. They also have a great lobby and bar to hang out at. If I had to nitpick, I would have loved to see the football games on the big TV by the bar instead of a screen saver running all day. We would have stayed there to watch the Pats game. However, the TV that has the XBOX was able to stream the games from YouTube TV, which is a plus, but another family was utilizing that.
We’re only here for three nights, but every time we come back to the hotel from a short trip we feel like we’re home again. It’s so comforting and affordable luxurious with many options to have for breakfast so we never got tired of what we eat everyday! It was totally worth every penny!
A well conceived and thoughtfully decorated hotel paying tribute to the history of the building it calls home: friendly and welcoming staff, nicely appointed rooms with an attention to quality, and a good location in downtown Portland. It would be nice if some sort of coffee and tea service was provided in the room, or at least a hot water kettle; also that the breakfast doesn’t start until 7:30 makes for less flexibility in the morning—though my meal was quite tasty and with expeditious service. I would happily stay here again.
KKathleen TrudelThis one has seen better days. A lot of maintenance issues that had gone unreported for a long time. Shower/bathtub would not drain at all. Washbasin was very slow. AC filter was in need of a good cleaning. A side door is supposed to be locked from the inside but stayed open and unsecured all night. This was just as expensive as a really well maintained Hilton Garden Inn hotel in Freeport. Your dog is welcome but it will cost you a 15$ fee. The breakfast was good and had options for a take out box. Location seemed very odd, and seems far from Bangor proper.
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