Hotel Dengan Pools di Zhejiang, China

Booked a suite at the Hilton Jiaxing via Trip.com, and the experience far exceeded my expectations! Upon entering, I was immediately impressed by the expansive space. The living room and bedroom were distinctly zoned, and the floor-to-ceiling windows offered a picturesque panorama of the city skyline blending with the serene lake. With the lights on at night, the ambiance was absolutely captivating. Every detail in the suite showed thoughtful consideration: the bedding was cloud-soft, allowing me to drift off to sleep instantly. The bathroom featured a modern wet/dry separation and an oversized bathtub, perfect for soaking away a day's fatigue. The mini-bar was well-stocked with a great selection of drinks, instantly making it feel like a cozy home away from home. The service was simply impeccable. Duty Manager Cathy provided a flawless response to all requests. Check-in at the front desk was quick and efficient, and room service was incredibly prompt – when I requested an extra pillow in the evening, it was delivered within minutes. The breakfast the next day offered a huge variety, with both Chinese and Western options – definitely a must-try! Whether for a business trip or a family vacation, this place offers a perfect experience. It has already been added to my go-to list for stays in Jiaxing!

We chose this room type mainly because it allowed two friends to stay without disturbing each other, with one bed on each floor. I was pleasantly surprised to find a waterside patio downstairs, which I really liked. However, the chairs weren't great; it would be perfect if they could be replaced with outdoor sofas. Also, the large sofa downstairs wasn't very comfortable to sit on. The power outlet by the bed downstairs was a bit loose, so the charger wouldn't stay in. Everything else was perfect, and we were very satisfied with our stay. Our butler, Xiao Dang, was very responsible. He picked us up from the parking lot and took us to the hotel. After check-in, he showed us to our room and sent us a lot of information about local attractions. He answered all our questions, which made our trip very enjoyable. Thanks!

The room was great, and the staff were really welcoming. Miss BOLA, in particular, was incredibly helpful and provided excellent service. The hotel was clean and tidy, and they were always ready to assist with any request. The facilities near the hotel were also excellent. I'll definitely be back!

I had a great stay at the Sheraton in Huzhou, which sits right on the beautiful Taihu Lake. The hotel itself is a major attraction, and every room comes with amazing views and excellent facilities. The villas are especially impressive, each one has its own hot spring and a private swimming pool, which makes the experience even more relaxing. The hot spring area at the hotel is super comfortable, and the night light show is absolutely spectacular. Walking around the lake and around the hotel feels peaceful and enjoyable. A special thanks to Ms. Lucy Liu from the front office. She speaks good English and acted almost like a personal butler during my stay. She helped with everything, planning the hot spring visit, suggesting nearby boating options, and offering support whenever needed. Her kindness really made my stay even better. This hotel is great for solo travelers, couples, and families. Highly recommended!

I recently stayed at the Marriott Executive Apartments, and my experience was extremely disappointing. I booked through Trip.com, which clearly stated that all guests from all regions and countries are welcome. However, upon arrival, the hotel failed to inform me of a discriminatory local policy that caused significant problems during my stay. Late at night, the police came into my room unannounced, creating a highly stressful and uncomfortable situation for both me and my partner. This was not only an invasion of privacy but also caused emotional distress. At no point during booking or check-in did the hotel provide any disclaimer or warning about such policies that could affect guests. For a global brand like Marriott, I expected professionalism, transparency, and care for guests’ safety and dignity. Instead, I felt misled and unsupported. If the hotel is aware of restrictions that may impact certain guests, they should be upfront about it before booking, not leave travelers to face such distressing surprises. I will not be staying here again and cannot recommend this property to others. Clear communication and respect for guests are basic expectations, and unfortunately, this hotel failed on both.

The location is excellent, making it very convenient for getting around. Our room faced the Old Bund and the confluence of the three rivers, so the night view was stunning. Although the hotel is a bit older, it's clean, and the bedding is comfortable. The only downside was that the breakfast wasn't good, but we could order takeout, though we had to go downstairs to pick it up. The staff were also very friendly. I would consider staying here again.

when I first received my room it was not very clean especially in the shower and bathroom, after the first night the room was much better. service in the breakfast restaurant could have been much-much better. everything else was good, I will come back despite these issues

Our stay was fantastic! Special thanks to Ms. Zhan at the front desk for her thoughtful service and help during check-in. She upgraded our room when possible and gave us recommendations for evening activities. What really stood out was when she offered us two warm, yes, warm walnut cookies – they were so comforting and delicious, like coming home, especially since we were a bit hungry! We extended our stay for another night, and Ms. Jia at the front desk was equally warm and attentive. The entire hotel, from its facilities to its soft services, feels grand and well-designed. The bedding is incredibly comfortable, and the breakfast and dinner buffets offer a wide variety of choices. I also appreciate their strong commitment to environmental protection, with trash cans that have ditched plastic bags – excellent!

Overall, the room was good; it wasn't as old as some online reviews suggested. While the style is classic, the cleanliness and amenities are quite good for a city hotel. A minor issue was that the desk lamp in one of the rooms was broken. However, one evening when we returned for dinner, the service at the Chinese restaurant was a bit lacking. It was acceptable, but it didn't quite live up to Shangri-La's usual standards. Another point for improvement is that you can press the floor buttons in the elevator without swiping a key card, which really should be changed.

I was lucky enough to be assigned a room on the second floor with a fantastic view – tea plantations, West Lake, and mountains in the distance. The room was spacious, with a relatively classic decor, and the bedding and linens were clean and comfortable. The faucet in the bathroom was a bit awkward to operate, making me wonder about the manufacturer's design choices. The bath amenities and lotion were Guerlain, which is a nice bonus. Overall, the service was good; there's a shuttle cart within the complex, and upon check-in, a staff member escorted me to my room and helped with luggage. The 4 PM guided tour of the grounds was also a great addition, and quite a few people attended. The hotel's location is excellent, with many attractions nearby. The hotel's own complex is a scenic spot in itself. Besides its incredibly beautiful environment, it boasts a rich and valuable cultural history, from the cross-industry legendary life of Wang Zhuang's founder, Mr. Wang Tiyu, to Chairman Mao's 27 stays after liberation, and its role as a G20 summit reception venue.