LLB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
GGuest UserFor being such an expensive high end hotel I did expect things to be cleaner in the hotel room. You could see the basic easy perimeter of cleaning in the bathroom especially. There were some stains on the bedding as well that instantly gave my face a look. Arrived on a Friday evening and checked out for a late departure and no one was ever in our room to restock so we had to call and ask for more towels which wasn’t that big of a deal we just had a lot of garbage in our room from the weekend and a mound of dirty towels. It was an extremely busy weekend there as we were there for volleyball tournament and everything was pretty much booked up! I think the “resort fees” were really unnecessary as we didn’t even get to do much and my kids just all walked around and people watched and paying $1000 just for the regular hotel price is enough. It was a stay to play event so we had no other options in staying elsewhere. Restaurants inside were mediocre and outrageously expensive!! I just felt like it was a money pit and that’s the only intention it had. We were on the 15th floor and did get a great view of the sunrise/sunset right around the corner from our hotel door and I think that was the only thing we actually enjoyed there.
Wwolfsvane**⭐️⭐️⭐️⭐️⭐️ | A Truly Exceptional Stay — Beyond Expectations!**
From the moment we arrived at \[Hotel Name], everything was pure perfection. The check-in process was seamless and welcoming — we were greeted with a smile, a refreshing welcome drink, and helpful staff who made us feel at home instantly.
**Room:**
Our room was spotless, modern, and elegantly designed, with a breathtaking view of the city skyline/ocean/mountains (customize as needed). The bed was heavenly — I honestly had the best sleep I’ve had in months. The daily housekeeping was consistent and thorough, and small details like the nightly turndown service and complimentary bottled water made a big difference.
**Amenities:**
The infinity pool was a highlight — clean, relaxing, and never too crowded. The gym was well-equipped, and the spa treatments were heavenly. We also appreciated the fast Wi-Fi and convenient business center.
**Dining:**
Breakfast was a daily treat! The buffet had everything from fresh tropical fruits and artisan pastries to made-to-order omelets and local delicacies. We dined twice at the in-house restaurant, and both meals were five-star quality — beautifully presented and incredibly flavorful.
**Service:**
What really sets \[Hotel Name] apart is the **exceptional service**. Every staff member we encountered — from the concierge to housekeeping — went above and beyond to ensure our stay was comfortable. Special shoutout to \[Staff Name, if applicable] for their kindness and helpful local tips!
**Location:**
Perfectly located near top attractions, restaurants, and shopping areas, yet still quiet enough for a restful sleep. It felt like the best of both worlds.
**Final Thoughts:**
I’ve stayed at many hotels around the world, but \[Hotel Name] genuinely stood out. Whether you’re visiting for business, romance, or a family getaway, this hotel offers outstanding value, comfort, and luxury. I wouldn’t hesitate to stay again — in fact, I can’t wait to return!
CcalendThe hotel is really nice, every detail is done very well, the service of the front desk lady Lanlan is very good, the check-in is very enthusiastic, and she can consider the guests. I am very satisfied👍
AAnonymous UserThe front desk staff were very helpful and enthusiastically answered all my questions. The decor and rooms are spotless. This is my third time staying at this hotel. It's convenient for getting to Manhattan, as you can take the airport train or a direct bus. The price is also very reasonable.
YYiqiyihui186The rooms are quite new and spacious. After landing, you have to go to a designated airport pickup point, but for departure, you can go directly to the terminal. The hotel breakfast is pretty poor, which is a common issue with American hotels – not only is the quality lacking ☹️, but it's also presented very unattractively.
GGuest UserThey charged me $190 without explanations. When I checked out they said $50 deposit will be refunded, but still charged me $140 for the room. At the time of booking with Trip was $137 tax and service included.
They did not even give me bottle water in the room. Only keurig coffee machine and water in there was dirty. I told them I only need hot water to make some tea, they told me to go to the gym but the hot water was not even working there, so I had to buy a cup of hot water for $1 + tax and a bottle water which the price was as high as airport price.
The only thing beneficial to me was airport shuttle every 30 min and run 24 hrs daily.
AAnonymous UserThe room design is quite comfortable, the bed is big, the overall hygiene is good, the air conditioner is an old-fashioned one, which is quite noisy. The hotel provides breakfast and dinner, and there are not many choices, but the taste is good. It is quite comfortable overall and a good choice for business trips.
EEJOrangeF24The hotel's overall condition didn't quite meet my expectations due to the large number of guests during the year-end events. However, I was pleased with the daily housekeeping cleanliness and the hotel's location. The Whole Foods Market across the street and the airport pick-up/drop-off service were also a plus.
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