Hotel Dengan Pengambilan dari hotel di Paramaribo, Surinam

The Ramada Paramaribo Princess Hotel is very simply a hotel that does not understand hospitality, and cares only about extracting every last penny they can from people. They absolutely don't care about the customer experience. I made my booking through *****. I pre-paid in full, but the hotel said they didn't receive payment. They said this has been happening for all ***** bookings, not just mine, because their booking partner is not paying them. They also said they cannot reach their booking partner to resolve this. So they are forcing guests to pay again, this time directly to the hotel, and then hope the guest can get a refund from *****. They absolutely don't care about how this makes the customer feel and even though they know this is happening, they take no steps to prevent it by proactively reaching out to guests, canceling such bookings and dealing directly with guests to avoid any nasty surprises like this. In such cases, it's very simple: any bookings they are accepting via third parties should be honored and guests shouldn't have to pay twice because of problems in the hotel's payment systems with their supplier. But, the hotel actually doesn't care about this at all because they want their money and that's all they really care about. I even called ***** from the reception, they knew my booking was valid and the whole thing dragged on for 2 hours, but they refused to budge. While this was happening, they didn't offer me anything, not even a glass of water. I asked if I could sit down and they said no, they don't have any chairs near reception. How hard would it be to bring a bottle of water and chair? It's a sign of a complete lack of hospitality and a greedy mindset focused only on the customer's money, not their experience and comfort. While I was having all this argument, another man named ”Termi” intervened and started raising his voice at me, ordering me to deal with *****. I was already doing so, but he kept repeating himself and cutting me off. At that point I asked who he was and another employee told me he's the head of security. He kept standing there staring at me, and when I asked why he was doing so he said ”don't mind me”. Even when I told him I was extremely uncomfortable with his presence and him staring at me and engaging with me the way he did, he continued standing there. What a disgraceful way to treat a customer who is already under a lot of stress! After all this, I ended up paying them because ***** was unable to guarantee me a refund, thus effectively overpaying and I had to spend hours trying to get a refund from *****. The Ramada Paramaribo Princess Hotel never apologized for what happened nor offered me anything for the terrible experience. The rooms here are dated and ugly. The property is in dire need of a renovation. There is insufficient light in the rooms. There is no socket near the bed to plug in a phone. The shower leaks making the whole floor wet. All signs of poor upkeep, again to maximize the

Goede verlijf

Had a 10 day stay at this resort after making a last minute hotel switch. I certainly do not regret having made the change. The place is quiet, food is delicious and staff goes the extra mile in trying to accomodate the guest. Will certainly be back and will highly recommend

Andean Trails / Wilderness Explorers booked me into Hotel Palacios prior to my trip to Kabalebo. Shreenka at the front desk was the first welcoming, hospitable and friendly person I met. She was so welcoming I felt at home immediately. The other staff only added to the welcoming atmosphere. The hotel was in a perfect location - walking distance to the Fort, past the Presidential palace,thru narrow roads lined with old Dutch houses. It was also close to the Mosque / Synagogue & the shopping areas. And with a Bank with an ATM 2 buildings away. Breakfast was generous & good. The room was clean & well appointed, with a comfortable mattress & good pillows. Would definately stay there again ! All in all a great stay

Super

Front desk went above and beyond. This was the first in 45 countries where there was no ATM or change machine in the airport on arrival. And our first day there was a national holiday so the banks and places to change money were closed. Hotels take credit cards in Suriname but almost no restaurants do. The front desk found us a Chinese restaurant that took US dollars so we were able to eat dinner until we could change money. Each room had different birds and wildlife painted inside. Furniture was unique. Bed was comfortable. Ensuite bathroom with shower. Breakfast was included and there were fresh fruits and juices in addition to eggs and cereal options. We were there a week but a few of the nights our excursion took us far enough out of town that we didn't stay at the hotel. We knew they would hold our bags for us while we did the excursions. But it ended up they were able to let us even leave it in our locked hotel room. Very convenient. They don't change money at the front desk, there's no ATM within a few blocks and other than the breakfast area, there's no restaurant in the hotel. There a few places to get coffee a little further down the block. Restaurants such as Naskip for chicken and Padre Nostro for pizza and gelato within walking distance. On our wedding anniversary our breakfast server learned that fact and went in to the kitchen for two pieces of banana cake and played on the speakers a romantic song. Air conditioning in the guest room but not any other areas of the hotel.

Great location, great staff, beautiful gardens and pier, lots of good facilities and very nice pools. Why not 3 stars? Staff is immaculate and treat you very well. Very service oriented. If you want to spend a lazy day in, this is the place to be. You're like after well and all the pools you can use, or do a little sports or king size chess, very relaxed day(s) to be had here. Food and drink are good and not ridiculously priced. Now why not 5 stars, some issues with the room you just don't expect from an establishment like this. A noisy A/C in one of the rooms, used glasses not refreshed or cleaned up, found a wet bathrobe in one of the rooms (other room didn't have bathrobes, take your pick which is worse), safe not working because of corroded batteries, one coffee cup in a room for two, one room not cleaned after 16:00. All not major issues, but not what you'd expect from an establishment such as this. I'm sure, had it been reported (the room cleaning was reported and done instantly btw), they would have solved the issue but for the money you pay this might have been avoided.

The Torarica Resort is a very good hotel. The property is very expansive close to a beautiful river, and it also adjourn the Royal Torarica hotel. The staff are very friendly, they know their stuff, very professional and always wear smiles on their faces. The food in thd hotel is very hood and the portions are on the very large sizes. The only downside is the booming music coming from one or two specific bars and lounges directly opposite the hotel. The noise kept us awake most of the nights, with thunderous shakes of the windows. The hotel management must engage the government to either move the clubs or limit their unnecessarily loud music to the daytime.

I had a perfectly pleasant stay at this Courtyard. Nice, simple and modern room. Overall better than an average Courtyard in the U.S. The location won't work for everyone though - the hotel is a bit out of town. We had a rental car (from Hertz), so the location wasn't an issue. There's also Avis car rental next to the hotel, but I couldn't price it up through the Avis website so not sure if it's open (if it is, I'd take a taxi form the airport to the hotel and rent a car from there). More generally, we really liked Suriname - super friendly people, we generally felt safe, the food was delicious, prices weren't crazy. All of this in stark contrast to Guyana. It seems that most countries don't need a visa to enter, but you still need to pay the entry fee online. I read multiple reports saying that you can no longer do it on arrival at PBM or ORG airport - this wasn't true as a couple of passengers from my flight were paying the entry fee on arrival at ORG (September 2023). You also need a yellow fever vax certification - this was checked by the airline at check-in. Another hopefully helpful tip - Transguyana Airlines runs 3 flights a day between the small regional airport in Paramaribo (Zorg en Hoop - airport code ORG) and its equivalent in Georgetown (Ogle - airport code OGL). These are super convenient as the main international airport in both Georgetown and Paramaribo is an hour away from the city. Note that these flights were not coming up on Kayak or *******, but were easy to book through the airline's website. FWIW, there was also a flight from PBM to OGL which may be helpful for those arriving at the main airport in Paramaribo and connecting to Georgetown. The flight itself is on a small 12-seater (Cessna Caravan) which is fun on its own. I wish I had more time in Suriname - what a fascinating country!

The Ramada Paramaribo Princess Hotel is very simply a hotel that does not understand hospitality, and cares only about extracting every last penny they can from people. They absolutely don't care about the customer experience. I made my booking through *****. I pre-paid in full, but the hotel said they didn't receive payment. They said this has been happening for all ***** bookings, not just mine, because their booking partner is not paying them. They also said they cannot reach their booking partner to resolve this. So they are forcing guests to pay again, this time directly to the hotel, and then hope the guest can get a refund from *****. They absolutely don't care about how this makes the customer feel and even though they know this is happening, they take no steps to prevent it by proactively reaching out to guests, canceling such bookings and dealing directly with guests to avoid any nasty surprises like this. In such cases, it's very simple: any bookings they are accepting via third parties should be honored and guests shouldn't have to pay twice because of problems in the hotel's payment systems with their supplier. But, the hotel actually doesn't care about this at all because they want their money and that's all they really care about. I even called ***** from the reception, they knew my booking was valid and the whole thing dragged on for 2 hours, but they refused to budge. While this was happening, they didn't offer me anything, not even a glass of water. I asked if I could sit down and they said no, they don't have any chairs near reception. How hard would it be to bring a bottle of water and chair? It's a sign of a complete lack of hospitality and a greedy mindset focused only on the customer's money, not their experience and comfort. While I was having all this argument, another man named ”Termi” intervened and started raising his voice at me, ordering me to deal with *****. I was already doing so, but he kept repeating himself and cutting me off. At that point I asked who he was and another employee told me he's the head of security. He kept standing there staring at me, and when I asked why he was doing so he said ”don't mind me”. Even when I told him I was extremely uncomfortable with his presence and him staring at me and engaging with me the way he did, he continued standing there. What a disgraceful way to treat a customer who is already under a lot of stress! After all this, I ended up paying them because ***** was unable to guarantee me a refund, thus effectively overpaying and I had to spend hours trying to get a refund from *****. The Ramada Paramaribo Princess Hotel never apologized for what happened nor offered me anything for the terrible experience. The rooms here are dated and ugly. The property is in dire need of a renovation. There is insufficient light in the rooms. There is no socket near the bed to plug in a phone. The shower leaks making the whole floor wet. All signs of poor upkeep, again to maximize the

Goede verlijf

Had a 10 day stay at this resort after making a last minute hotel switch. I certainly do not regret having made the change. The place is quiet, food is delicious and staff goes the extra mile in trying to accomodate the guest. Will certainly be back and will highly recommend

Andean Trails / Wilderness Explorers booked me into Hotel Palacios prior to my trip to Kabalebo. Shreenka at the front desk was the first welcoming, hospitable and friendly person I met. She was so welcoming I felt at home immediately. The other staff only added to the welcoming atmosphere. The hotel was in a perfect location - walking distance to the Fort, past the Presidential palace,thru narrow roads lined with old Dutch houses. It was also close to the Mosque / Synagogue & the shopping areas. And with a Bank with an ATM 2 buildings away. Breakfast was generous & good. The room was clean & well appointed, with a comfortable mattress & good pillows. Would definately stay there again ! All in all a great stay

Super

Front desk went above and beyond. This was the first in 45 countries where there was no ATM or change machine in the airport on arrival. And our first day there was a national holiday so the banks and places to change money were closed. Hotels take credit cards in Suriname but almost no restaurants do. The front desk found us a Chinese restaurant that took US dollars so we were able to eat dinner until we could change money. Each room had different birds and wildlife painted inside. Furniture was unique. Bed was comfortable. Ensuite bathroom with shower. Breakfast was included and there were fresh fruits and juices in addition to eggs and cereal options. We were there a week but a few of the nights our excursion took us far enough out of town that we didn't stay at the hotel. We knew they would hold our bags for us while we did the excursions. But it ended up they were able to let us even leave it in our locked hotel room. Very convenient. They don't change money at the front desk, there's no ATM within a few blocks and other than the breakfast area, there's no restaurant in the hotel. There a few places to get coffee a little further down the block. Restaurants such as Naskip for chicken and Padre Nostro for pizza and gelato within walking distance. On our wedding anniversary our breakfast server learned that fact and went in to the kitchen for two pieces of banana cake and played on the speakers a romantic song. Air conditioning in the guest room but not any other areas of the hotel.

Great location, great staff, beautiful gardens and pier, lots of good facilities and very nice pools. Why not 3 stars? Staff is immaculate and treat you very well. Very service oriented. If you want to spend a lazy day in, this is the place to be. You're like after well and all the pools you can use, or do a little sports or king size chess, very relaxed day(s) to be had here. Food and drink are good and not ridiculously priced. Now why not 5 stars, some issues with the room you just don't expect from an establishment like this. A noisy A/C in one of the rooms, used glasses not refreshed or cleaned up, found a wet bathrobe in one of the rooms (other room didn't have bathrobes, take your pick which is worse), safe not working because of corroded batteries, one coffee cup in a room for two, one room not cleaned after 16:00. All not major issues, but not what you'd expect from an establishment such as this. I'm sure, had it been reported (the room cleaning was reported and done instantly btw), they would have solved the issue but for the money you pay this might have been avoided.

The Torarica Resort is a very good hotel. The property is very expansive close to a beautiful river, and it also adjourn the Royal Torarica hotel. The staff are very friendly, they know their stuff, very professional and always wear smiles on their faces. The food in thd hotel is very hood and the portions are on the very large sizes. The only downside is the booming music coming from one or two specific bars and lounges directly opposite the hotel. The noise kept us awake most of the nights, with thunderous shakes of the windows. The hotel management must engage the government to either move the clubs or limit their unnecessarily loud music to the daytime.

I had a perfectly pleasant stay at this Courtyard. Nice, simple and modern room. Overall better than an average Courtyard in the U.S. The location won't work for everyone though - the hotel is a bit out of town. We had a rental car (from Hertz), so the location wasn't an issue. There's also Avis car rental next to the hotel, but I couldn't price it up through the Avis website so not sure if it's open (if it is, I'd take a taxi form the airport to the hotel and rent a car from there). More generally, we really liked Suriname - super friendly people, we generally felt safe, the food was delicious, prices weren't crazy. All of this in stark contrast to Guyana. It seems that most countries don't need a visa to enter, but you still need to pay the entry fee online. I read multiple reports saying that you can no longer do it on arrival at PBM or ORG airport - this wasn't true as a couple of passengers from my flight were paying the entry fee on arrival at ORG (September 2023). You also need a yellow fever vax certification - this was checked by the airline at check-in. Another hopefully helpful tip - Transguyana Airlines runs 3 flights a day between the small regional airport in Paramaribo (Zorg en Hoop - airport code ORG) and its equivalent in Georgetown (Ogle - airport code OGL). These are super convenient as the main international airport in both Georgetown and Paramaribo is an hour away from the city. Note that these flights were not coming up on Kayak or *******, but were easy to book through the airline's website. FWIW, there was also a flight from PBM to OGL which may be helpful for those arriving at the main airport in Paramaribo and connecting to Georgetown. The flight itself is on a small 12-seater (Cessna Caravan) which is fun on its own. I wish I had more time in Suriname - what a fascinating country!