"The hotel is spectacular and the best service"

"The hotel environment and location are great! It is close to the seaside and has beautiful scenery; the hotel is first-rate in hygiene and has rich breakfast and dinner; the hotel staff are friendly and provide enthusiastic service. I chose a sea view room. The room is spacious and bright, elegantly decorated and fully equipped. It is the best choice for watching the sunrise over the sea."

"Excellent hotel, cannot fault it at all. Rooms are well appointed with good facilities including coffee machine fridge smart tv. The beds, oh my - huge and the most comfortable bed. Slept so well with the new quiet cold air con units. The bathrooms great - hot power shower, fresh towels daily. The place is spotlessly clean. But the most amazing part of your stay here is the views from the balcony. A great way to start the day with morning coffee and that unbelievable view. Other things to mention, super friendly staff. So helpful, quick responses over WhatsApp. Easy check in and out. Honestly this hotel is wonderful."

"The location is perfect - 5 minutes walk away from the beach - 5 minutes walk to Plaza de la Iglesia. Here you find a lot of restaurants, shops and bars. My room was large. Great bed and a shower to die for. Coffee machine and mini bar at the room. The pool area has amazing sunbeds and a lovely pool. I love a great breakfast. The breakfast at La Serena is not great. It is decent. You can not order any eggs like scramble, fried or an omelet. The tortilla is very similar to the one I buy at Mercadona. I think it is from Mercadona. Which is fine with me. Mercadona makes the best tortilla in Spain. I did not try the restaurant for lunch or dinner. I will stay at La Serena next time I am in Altea"

"The worst day of my month-long trip to Spain. Altea is a beautiful town, with a charming old town and beaches. But this hotel truly made my day miserable. There was road construction right in front of the hotel, which immediately gave me a bad impression, but little did I know the nightmare was yet to come. The hotel was unattended around 4 PM. They added me on WhatsApp and sent us an emergency contact number. The power went out around midnight. All four of my phones—Chinese, British, and Spanish—had no signal in the hotel. Power was restored after a few minutes, but the alarm beeping continued. I messaged them on WhatsApp, but got no reply. I ran outside to call, and they said someone would come in ten minutes. They asked which hotel I was from, which made me very suspicious; this was explained the next day. I waited an hour, but the beeping didn't stop, so I went to sleep. But I was constantly groggy, my head filled with the beeping, waking up repeatedly to message them, but getting no response. At 8 AM, the beeping continued. I vaguely felt someone banging on the door; my heart felt like it was going to jump out of my chest. I got up to check and found the road construction machinery was up and running—an excavator was right next to my window, drilling and digging at the asphalt. It was impossible to stay awake any longer. I had no choice but to get up and prepare to escape the hotel. Just then, someone knocked on the door. A woman was outside. She said she was the person who answered the phone last night and had come to handle it, but there was nothing she could do to stop the whirring. She also called us back, but instead of using the number we had left with the hotel, she called the number we had dialed, so no one answered. But what good was it if someone answered? The whirring continued all night. During the conversation, I learned she was a resident of the town and probably handled emergency situations for several hotels at night. We asked her why, since there was road construction, there were so many empty rooms (many people had run out during the power outage, indicating many rooms were empty), and why we were given one of the only two rooms facing the road. She said she didn't know, she wasn't a hotel employee, and we had to wait until 10 am when they started work (actually, people didn't start arriving until after 11 am). Today, when we checked out, we saw people still complaining at the front desk. But we were the most affected—the whirring was coming from the front desk, and our room was right behind it. The window faces the street directly. However, the front desk only politely said "sorry." Ctrip handles things well, but this is the first time in over twenty years of using Ctrip that I've given this hotel such a low score."

"This little hostal was a real find. Its near all the shops and right next to the beach. The accommodation is small but very well appointed... lots of little extras like toothbrushes and a mosquito plug-in. The airconditioning was very effective. The staff were extremely friendly and knowledgeable. The tariff includes a welcome drink of fizz and breakfast the next day, which was delicious, with plenty of choice."

"This is about the 4th time we have stayed here. It is beautifully decorated and the owners supply just about everything you could need, and some! In the bathrooms there is shampoo and shower gel, in the kitchen there is coffee, sugar, cereal, jam, butter and milk. The beds are enormous and very comfortable. It is located in the old town with a tapas bar virtually next door."

"We stayed here for 3 nights (1st July-4th) but wish it had been longer. Stayed in Jacaranda room which was perfect. Bed super comfy. Beautiful pool and gardens. Amazing breakfast made fresh by Athena- she was so helpful ensuring we had freshly made juice (with fruit from gardens) and the most amazing cake. Parking at side of hotel. Amazing sunsets from the garden. We were so sorry to leave. Will definetly revisit."

"We had a most enjoyable stay at this beautiful hotel in Altea and would happily recommend it. The location is perfect for a relaxing holiday. Spacious pool area, plenty of sun beds/parasols with tables and chairs to the other side. A well-stocked bar with reasonably priced drinks and snacks. The hotel sits right beside the beach. Although it's stony, a pair of water shoes made it easier to enjoy a swim in the warm sea. The buffet breakfast was excellent, with an impressive selection of hot and cold dishes to suit every taste. There was plenty of seating both indoors and outdoors. The hotel also offers several attractive communal areas where you can relax in the sunshine or find a peaceful spot in the shade. The entertainment team deserves a special mention. The water aerobics sessions were great fun, and although we didn't have children with us, it was lovely to see how enthusiastic and engaging the children's entertainer was. Our room was small but had lovely views over the pool and the sea. The bed was very comfortable, the air conditioning coped adequately despite the extreme heat, and the room was equipped with a tea and coffee machine, fridge and safe. The toiletries and towels were also of good quality. The hotel was spotless throughout, and all the staff were friendly and courteous. The communal areas, including the games room, were cool due to good air conditioning. Evening entertainment was enjoyable, although louder than we would have preferred. Getting around was easy. The tram stop is only a five-minute walk out from the front of the hotel, with a reliable service, good value too. The hotel also provides a shuttle bus into town, which was thoughtful and a useful addition for guests. Clearer instructions regarding the return pick-up would have been useful. Whilst there aren't shops immediately nearby, a ten-minute walk takes you to Altea's promenade with numerous restaurants and cafés. From there, it's about ten minutes uphill to the charming old town. Walking in the opposite direction from the hotel leads to a handful of beach bars with a more local, less touristy atmosphere. We would return, probably outside the height of summer as there are plenty of interesting places nearby that we would explore."