Pangsapuri di Milan

Loved that this Hotel is close to Duomo Cathedral. Underground and above the ground train stations are just a few meters away from the hotel entrance. So many restaurants near the vicinity. Their buffet breakfast has lots of choices and they make your coffee as per request cappuccino, americano, espresso… request away! Spumante available for breakfast too! Want to check bars in the area? They have one at the rooftop! The Roof has an amazing view, sounds, and choices of drinks! Will definitely visit this hotel again on my next visit to Milan!

Good location just in front of “ glam hotel@ in front of central train station which is convenient to travel, the hotel was quite new but one elevator was out of order so need to wait for more than 10mins to get down since the elevator is quite small if you need to bring the luggages with you and there is no porter to help the luggages since there is a lot of steps in front door! However, the reception is very friendly and helped me arrange a bigger and quiet room to sleep, will come back again in my next trip!

Stayed with my son for one night and really liked the service—everything was quick and efficient. The location is convenient, right next to the train station. The girls at the reception were very pleasant. There was no kettle in the room, but they brought one after we called. The room was spacious, especially the bathroom and toilet. It was a bit dark, but not a big issue. For the price, I think it's a great option in Milan.

Clean hotel. Super pleased with the chambermaid who was servicing our floor. We did not need any room service but need toilet rolls replenishment. So we asked her for some toilet paper and change of towels. She went over the extra mile to come into the room to take our old towels and also clear all the trash bins!! We were asking if she can help to get us a kettle and she really brought it up and placed it outside of our room door cos we had the privacy tag on. Good service!!!

My wife got a good deal on this hotel. At first it seems out of the way, but it is close to M1 underground line (Gambara closest stop). Plus there were quite a few very good restaurants within walking distance (＜15 min). We walked in to the centre of the city a number of times - around 40 minutes, but no big deal for us. I'd joined my wife at the last minute and the hotel were very generous and didn't request a supplement, which was not expected and obviously highly appreciated! All staff were polite and courteous. The room was spotlessly clean. Breakfast room on the top floor was great - light and bright with views west over the roof tops. We would recommend this hotel!

酒店服務無敵好，比傳統高奢酒店好太多，本身就十幾間房可以說服務是一對一的，房間很大，特別適合一家人入住。酒店最大亮點就是無敵視野，米蘭最美景觀就在你眼前。早餐非常好，攜程不含早餐直接餐廳簽單是48歐每人，很好，服務也無比貼心，由於我起晚了服務員告訴我你慢慢吃，你吃好了我們再收餐沒有關係的，真的太貼心了。

We booked our trip with the priority of visiting Lake Como, Bellagio etc. We added two nights at the end of the trip in Milan before our flight home and left booking our accommodation til last. I didn’t have high expectations at all, especially since most of the service around Lake Como was pretty average. I was also reluctant to book this hotel as it was very new at the time of booking with no reviews etc. By far this was the best hotel we stopped in on our trip and felt the value was great! Alexandra & Simona on the front desk need a special mention. On check in, despite a queue slowly forming behind us, Alexandra was really patient in giving us 10/10 customer service helping us get accustomed with the area so we could maximise our time exploring before our room was ready. We were able to leave the bags at the hotel for free during this time. My partner also got in touch with the hotel in advance as we got engaged earlier in our trip. For comparison, we stayed in a 5 star hotel in Bellagio on the night of the engagement who knew about it all through my partner’s planning but did no special touches etc. I guess it is not a given but it’s a special touch… meanwhile NH Corso pulled out all the stops! We had a complimentary room upgrade (205) and were welcomed to balloons, confetti, fruit and a personalised message in the room! It was such a special touch! Alexandra also recommended a delicious local bakery called Pattini which is great for breakfast if you don’t have it included like us. For the hotel room itself, since it is a new hotel, it is very modern, clean and functional. Nice little touches like lighting in the wardrobe, a nice big mirror, hooks to hang up your jackets etc. It sounds a bit pedantic bUt it all made it such a comfortable stay! They have amenities you can request from the reception too but they are sustainable in considering wastage etc which is nice to see! My only tiny feedback would be the seal on the shower door isn’t fixed properly which caused the bathroom to get wet quickly, Im sure they can fix this quickly though :) the bar in the hotel lobby also looks great but we didn’t get chance to try. The hotel is a good location to the train station but it is still a 15 min walk, so keep in mind if you have a lot of luggage. Definitely doable though like we did! The area zona Buenos Aires is lovely and lots of shops around for an evening stroll. We went to the Portobello restaurant approx 10 min walk away which I would recommend. All in all definitely consider this hotel, especially when you look at the price compared to other £££ ‘central’ hotels as this is located super close to a subway station which makes transport so easy.

I would like to say I never go out of my way to write a bad review, as I understand nowhere is perfect and often it’s just one or two minor things which aren’t good. But sadly I had to review this experience. Upon check-in the grumpy person behind the desk took photocopies of our passports. We were given a key with a chunky, dirty keyring and weren’t told how we could get to our room or given any sort of information as to what to expect on our stay here. We were given no leaflets or anything in our room about nearby attractions. When we entered our room we instantly noticed how dirty the room was. Overall the interior of both the hotel and the rooms are pleasant and seemingly lovely traditional Italian. Sadly it seems that the owner has given up with ensuring it is kept nice and clean as everything looks shabby and wilted. We aren’t even being picky, the standard things which you would expect to be clean were very dirty. The room looked like it hadn’t been hoovered, the surfaces looked unwiped, the shower head was filthy with limescale so had to request it to be cleaned as genuinely felt it was unsafe to shower under. The mattress was like sleeping on the floor and pillows were flat. We had to request more pillows several times. We were just given 1 sheet (which was thankfully the only thing in the room clean) to sleep with and no headboard. The drain in the shower smelt really bad when water from the shower drained into it - it smelt like the sewer. The only 2 working plug sockets in the whole of the room and bathroom were if you unplugged the TV and on the floor near the bathroom door with nowhere to rest anything on (e.g. a phone to charge). We found a mini fridge in our room under the desk but sadly no option of a mini bar where we could purchase waters or snacks. This could be a great opportunity for the hotel to make the guest experience better and also make money and yet something else which they don’t care about. The chair at the desk had also seen better days and looks like it’s been thrown around. Also, when the maid cleaned our room, they shoved our pyjamas almost in a ball nearly on top of the dirty phone in the room. We were disgusted. Sadly there is no restaurant on site or any options for food or drink which is extremely unusual. We found that the staff were overall quite rude but when we showed them our flat pillows and the shower head they seemed to understand where we were coming from and a little embarrassed. Nearby there seems to be a few transport links but we were given no information how to get into Milano Centrale or to attractions such as Duomo. Because of this and how confusing we found the transport system, we sadly spent an unnecessary amount on Uber’s because none of the staff would really help us. Unfortunately with it being August, all shops/restaurants/cafes/businesses within several miles are closed. They need the hotel inspector to visit.

This is my second time at Hotel Tocq, there’s no better recommendation than that. The location is great, near Garibaldi station so not far from the central station either but in a much nicer and safer area. Well connected with metro, tram and suburban train. Walking distance to a lot of nice areas. The breakfast buffet is rich, it has a lot of savoury and sweet options and also caters to vegans and lactose intolerant. The staff is friendly and quite helpful. I would only improve on some things included in the room: -the slippers (there’s always one pair instead of two, but they will give you the other if requested); -there’s no where to put the soap so maybe a hand soap dispenser would be better than the bar soap; - for lingerie stays it could be useful to have somewhere to store the clothes, am armoire or some drawers.