Hotel Mesra Haiwan Peliharaan di Milan

Room was spacious. The city view was nice, our room could fit 4 adults. Sofa bed was not very comfortable but the double beds were good. Love the walk in closet which we could settle all our luggages in. All the main attractions are walking distance. The hotel locates in the low emission zone, front desk staff helped to register our rental car (€7). They have a parking garage affiliated with them but it’s 500m away. We took the risk and parked at the meter since it were only there for one night.

Good location just in front of “ glam hotel@ in front of central train station which is convenient to travel, the hotel was quite new but one elevator was out of order so need to wait for more than 10mins to get down since the elevator is quite small if you need to bring the luggages with you and there is no porter to help the luggages since there is a lot of steps in front door! However, the reception is very friendly and helped me arrange a bigger and quiet room to sleep, will come back again in my next trip!

Stayed with my son for one night and really liked the service—everything was quick and efficient. The location is convenient, right next to the train station. The girls at the reception were very pleasant. There was no kettle in the room, but they brought one after we called. The room was spacious, especially the bathroom and toilet. It was a bit dark, but not a big issue. For the price, I think it's a great option in Milan.

The reason we choose this hotel was the approximity to train station Milano Centrale. It was abt 5 mins walk from the station. Check in was a breeze. We booked the classic double junior suite. Room was very spacious. Bathroom came with standing showers. Breakfast was good with a lot of varieties to choose.

My wife got a good deal on this hotel. At first it seems out of the way, but it is close to M1 underground line (Gambara closest stop). Plus there were quite a few very good restaurants within walking distance (＜15 min). We walked in to the centre of the city a number of times - around 40 minutes, but no big deal for us. I'd joined my wife at the last minute and the hotel were very generous and didn't request a supplement, which was not expected and obviously highly appreciated! All staff were polite and courteous. The room was spotlessly clean. Breakfast room on the top floor was great - light and bright with views west over the roof tops. We would recommend this hotel!

酒店服務無敵好，比傳統高奢酒店好太多，本身就十幾間房可以說服務是一對一的，房間很大，特別適合一家人入住。酒店最大亮點就是無敵視野，米蘭最美景觀就在你眼前。早餐非常好，攜程不含早餐直接餐廳簽單是48歐每人，很好，服務也無比貼心，由於我起晚了服務員告訴我你慢慢吃，你吃好了我們再收餐沒有關係的，真的太貼心了。

This is my second time at Hotel Tocq, there’s no better recommendation than that. The location is great, near Garibaldi station so not far from the central station either but in a much nicer and safer area. Well connected with metro, tram and suburban train. Walking distance to a lot of nice areas. The breakfast buffet is rich, it has a lot of savoury and sweet options and also caters to vegans and lactose intolerant. The staff is friendly and quite helpful. I would only improve on some things included in the room: -the slippers (there’s always one pair instead of two, but they will give you the other if requested); -there’s no where to put the soap so maybe a hand soap dispenser would be better than the bar soap; - for lingerie stays it could be useful to have somewhere to store the clothes, am armoire or some drawers.

Sangat selesa dan susun atur bilik sangat berpatutan. Terdapat juga tab mandi, dan wanita di kaunter penerimaan tetamu sangat ramah. serba lengkap. Amat disyorkan. Saya akan menempah hotel ini lain kali saya datang ke Milan

I would like to say I never go out of my way to write a bad review, as I understand nowhere is perfect and often it’s just one or two minor things which aren’t good. But sadly I had to review this experience. Upon check-in the grumpy person behind the desk took photocopies of our passports. We were given a key with a chunky, dirty keyring and weren’t told how we could get to our room or given any sort of information as to what to expect on our stay here. We were given no leaflets or anything in our room about nearby attractions. When we entered our room we instantly noticed how dirty the room was. Overall the interior of both the hotel and the rooms are pleasant and seemingly lovely traditional Italian. Sadly it seems that the owner has given up with ensuring it is kept nice and clean as everything looks shabby and wilted. We aren’t even being picky, the standard things which you would expect to be clean were very dirty. The room looked like it hadn’t been hoovered, the surfaces looked unwiped, the shower head was filthy with limescale so had to request it to be cleaned as genuinely felt it was unsafe to shower under. The mattress was like sleeping on the floor and pillows were flat. We had to request more pillows several times. We were just given 1 sheet (which was thankfully the only thing in the room clean) to sleep with and no headboard. The drain in the shower smelt really bad when water from the shower drained into it - it smelt like the sewer. The only 2 working plug sockets in the whole of the room and bathroom were if you unplugged the TV and on the floor near the bathroom door with nowhere to rest anything on (e.g. a phone to charge). We found a mini fridge in our room under the desk but sadly no option of a mini bar where we could purchase waters or snacks. This could be a great opportunity for the hotel to make the guest experience better and also make money and yet something else which they don’t care about. The chair at the desk had also seen better days and looks like it’s been thrown around. Also, when the maid cleaned our room, they shoved our pyjamas almost in a ball nearly on top of the dirty phone in the room. We were disgusted. Sadly there is no restaurant on site or any options for food or drink which is extremely unusual. We found that the staff were overall quite rude but when we showed them our flat pillows and the shower head they seemed to understand where we were coming from and a little embarrassed. Nearby there seems to be a few transport links but we were given no information how to get into Milano Centrale or to attractions such as Duomo. Because of this and how confusing we found the transport system, we sadly spent an unnecessary amount on Uber’s because none of the staff would really help us. Unfortunately with it being August, all shops/restaurants/cafes/businesses within several miles are closed. They need the hotel inspector to visit.

Location is great, near the metro and few minutes from the central station. Great breakfast spread as compared to most European hotel. Love they place the mineral waters fridge at the floor. I went to NH Venice next. Compared to the attentive and professionalism, NH Milan is way above. The team is the benchmark.