"A lovely hotel, in an excellent location in Bakewell! Friendly staff, delicious food & breakfasts, the rooms had everything you need for a trip away!"

"We can't recommend The Castle enough! Julie and Emma were wonderful. Their friendliness and professionalism was absolutely outstanding, so much so that we stayed for a meal and an extra pint each! Even though we were not planning to eat there, Julie was really engaging with her smiling at us and asking if we needed anything, whilst Emma was really friendly and very knowledgeable about the beers. Thank you so much - we had an unexpectedly lovely evening "

"How important is great customer service when things go wrong? For us, it made all the difference. Despite the polished image the hotel portrays, our experience fell well short of our expectations. It wasn’t the issue itself that defined our stay, but how it was handled. I booked a jacuzzi room as a surprise for my husbands birthday. On arrival we noticed the toilet seat was badly fitted and moved when used - we reported to reception they apologised and said someone would fix it . We had booked the room to use the jacuzzi - with the uncertainty of when a maintenance engineer would arrive we didn’t feel comfortable using it - so much for the relaxing break we expected in a luxury room ! 3 hours later the issue still wasn’t fixed . We went to the bar for a drink ( we have receipts for) while the maintenance person fixed the problem - that’s when things got even worse. A member of staff was very rude to my husband ( she later apologised blaming stress) The following morning we checked out- we asked to speak to manager and were told no one was on site as it was Sunday but would be at the hotel in an hour. We duly waited only to be told sorry she’s not coming We asked for a call to discuss payment - no call came just a debit of £230 to my credit card ! I emailed the manager only to receive an email from the director stating the issue we reported was cosmetic ( seems odd then it required a visit from maintenance to repair) he also stated we were given a free drink - we have receipts for the one drink we purchased. To add insult to injury I noticed the email I received had in fact been sent to the manager and I had been copied in! We were already feeling our experience didn’t matter to the hotel , our concerns were minimised to the point they were virtually ignored and communication was abysmal. It’s a shame because this could have been resolved with better communication, empathy and accountability. Instead, what should have been a relaxing luxury break became memorable for all the wrong reasons"

"All the staff were lovely and more than helpful, the room was so clean and had little touches that made it feel special; tea's and coffee's biscuits. The breakfast that was included in the price was brilliant as well"

"An old country house with unparalleled views, warm service, and delicious breakfast. Friends who drive to Darcy Manor may consider this place. Parking is free, and there are restaurants in nearby villages for dinner."

"The location and environment are superb! It's only a half-hour walk to West Manor, and the scenery along the path is absolutely stunning. I would definitely stay here again next time I come. The main reason is the reasonable price and the decent room size, but there were some issues. For example, we informed them of the breakfast time each night, but even when we arrived at the restaurant on time, we still had to wait half an hour for breakfast. The food was a simple English breakfast, not very refined, which was a waste of time. The floorboards creaked loudly, but that's understandable given it's an old building."