Hotel Naha, Okinawa dengan Bar

The location of the hotel is extremely convenient. It’s simply a two minutes walk to the monorail station undercover. It’s close to the city and shopping area, there is a bus terminal nearby can travel to various tourist spots. The service is good, all staff are friendly and polite, the hotel offered free drinks everyday at the 14/F lounge, it was so relaxing and chill. The shower room is nicely decorated with traditional bath salt sacks, kids like it a lot.

It was our last night at Okinawa and we went back to Hyatt Naha after coming back from Onna. As before, the room was clean and the staff’s dedication can be seen. I had to return my car and they delivered our luggage to room during that time. Happy to spend our last night there.

One of the best hotels we have stayed at during our trip. The staff are very attentive and the room is spacious. The location is good, close to shopping and eatery. 10 out of 10.

Location The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants. Service Issues • Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway. • Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was ”no proof” the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive. Room Quality On a positive note, the rooms are very spacious, which made the physical stay quite comfortable

The room is on the smaller side but still functional with a work desk/table. The location is right across the road from the Naha Bus Terminal and the Monorail station so is very convenient for those arriving or departing by bus or plane. It is also within walking distance to the main shopping street Kokusai-dori so the hotel is a good base for a short stay to explore Naha. Water is not provided by the hotel and the front desk is open until 10 pm. There is a decent number of restaurants and stores nearby for anything you need.

Our stay at OMO5 Okinawa Naha by Hoshino Resort offered a unique blend of modern design and cultural immersion. However, there are areas that could be enhanced for a better guest experience. The resort would benefit from additional parking spaces and a more varied breakfast menu, which was predominantly bread-focused during our visit. The cultural activities available in the lobby, such as guided tours, provided a deeply engaging and immersive experience, adding significant value to our stay. On the downside, the transitional space for removing shoes was cramped, which made the movement from the entrance to the tatami area somewhat uncomfortable. While the large sofa area is stylishly designed in a modern Japanese aesthetic, the absence of a coffee table was noticeable and impacted the functionality of the space. Room for luggage was also limited, reminiscent of compact Tokyo business hotels. Despite these drawbacks, the overall experience was positive, highlighted by the cultural engagement opportunities the resort offers.

Located very conveniently near Makishi Station, and at the west end of Kokusai Dori. Clean hotel with nice amenities. No gym though. Overall we were ok with the stay here. But two episodes eroded the satisfaction over service standards: 1) Booked 2 rooms for a total of 5 pax, through Trip.com via the same booking on the same day.. however upon arrival, only one room was given the daily welcome drink coupon (Orion beer) while the other was not. When asked, they said it was a change in policy and not all rooms are given the welcome drink. From the reviews, we were already expecting welcome drinks for all. The uneven treatment between rooms made it worse. I feel the service staff did not handle it well. May I suggest Trip.com work with the hotel to state explicitly which room types will / will not be offered this benefit, for clarity. 2) one of the service staff serving welcome drinks at the bar showed a black face when my family member made a request that was fulfilled the day before. The order was grudgingly fulfilled and the server just turned away after putting the drink on the table. That was unprofessional. Hope the hotel can work on their comms and service standards.

Sound proof could be improved. Can hear other guest talking voice outside the corridor. It would be better to provide a recycle bag for guest to bring the room slipper to the room instead of holding them with hand.

This hotel is nowhere near the 5-star standard advertised on Trip.com and is, at best, a 3-star property. The facility hours are very limited, especially for a hotel claiming to be luxury. The rooftop bar closes at 9 pm, which is far too early, and we were also told at check-in that access to the infinity pool costs extra at around JPY 1,100 per adult. Charges like this should be made clear upfront, not casually mentioned on arrival. Breakfast was decent enough, with an adequate selection, but the process was unnecessarily frustrating. Guests had to register in advance for a roughly 45-minute timeslot, and during our visit we were asked to provide a QR code. It felt overly complicated and poorly managed when they could simply have checked our room number and names instead. The only real positive was the reception staff, who were friendly, welcoming, and helpful with our requests. Unfortunately, good staff alone cannot make up for the limited facilities, extra charges, and inconvenient procedures. Overall, this hotel does not deliver a 5-star experience and feels misleadingly advertised.

Very nice place for backpackers. I was able to meet many new people. They have some kind of a deal with a local diving company, so when at the hostel you can book diving or snorkeling and get some percent off the price👍🏼