Hotel Manila dengan Bar

The hotel has maintained a classic style and is very convenient.  I however want to advise management to clean the chairs in the restaurant. The backs of most seats where the head rests are dirty and need cleaning.

Exciting elevator ride because of the glass walls, we can see the city and Manila Bay. Very clean room and bathroom. I like the magnifying mirror the most. First time to experience buffet breakfast with waiting time to be seated and food trays going empty before they could be refilled — in short too many guests! Food was okay, although few choices for Filipino cuisine.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

My stay at Century Park Hotel was truly exceptional from start to finish. The hotel strikes a perfect balance between classic elegance and modern comfort, creating a welcoming atmosphere the moment you arrive. The rooms are spacious, immaculately clean, and thoughtfully designed, offering a relaxing retreat after a long day. The bed was extremely comfortable, and the attention to detail—from the amenities to the housekeeping—made the stay feel effortless and luxurious. What truly sets Century Park Hotel apart is its service. Every member of the staff was professional, warm, and genuinely eager to help. From check-in to check-out, I felt well taken care of, with requests handled promptly and courteously. The dining options were another highlight. The food was consistently delicious, well-presented, and offered a great variety to suit different tastes. Whether for breakfast or a leisurely meal, the experience was excellent. The hotel’s facilities are well-maintained and add great value to the stay, making it suitable for both business and leisure travelers. Combined with its convenient location, Century Park Hotel makes getting around easy while still providing a peaceful place to unwind. Overall, Century Park Hotel delivers comfort, quality, and outstanding hospitality. I would highly recommend it to anyone looking for a memorable and enjoyable hotel experience, and I would gladly stay here again. ⭐⭐⭐⭐⭐

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

Stayed at Rizal Park Hotel and it honestly felt like stepping into another era—very Somewhere in Time kind of vibe. The building itself has a lot of character, which makes sense since it used to be the old Army Navy Club (built in 1911), and you can feel that old-world charm throughout the property. Location is a major advantage—right beside Rizal Park, near the US Embassy, and overlooking Manila Bay. Great for staycations, especially if you want that sunset view. Convenience stores are about a 5-minute walk away, and food delivery is easily accessible. We booked a junior suite and it was spacious, clean, and comfortable. The bathroom was notably fresh-smelling, which stood out. Bed was comfortable, aircon was cold, and Wi-Fi was fast. The pool area was a highlight—relaxing with a great view of the bay, especially at sunset. The hotel also has a gym and sauna; we were able to use the sauna, which was a nice addition to the overall experience. Most of the staff were friendly, often greeting us with smiles and good mornings/evenings, which made the stay more pleasant. Special mention to Ma'am Jenna from the amenities building—very friendly and accommodating. There were a few instances where some staff didn't greet, but overall service was still warm and welcoming. That said, the building does show its age in some areas. There were occasional noises at night (likely ongoing maintenance or renovations), and some facilities feel dated—TV could definitely be upgraded to a smart TV. We also noticed some ceilings and walls with visible cracks and signs of mold, which could use better upkeep. Breakfast buffet was okay—decent, but not a standout. Overall, still good bang for buck. Best suited for staycations or travelers who appreciate historic hotels with character rather than modern luxury. Would definitely come back.

I truly appreciated the reception staff during my check-in. She ensured my comfort and thoughtfully offered temporary solutions until I was transferred to a non-smoking room that same evening. I was also impressed by the promptness of the service team and the high standard of cleanliness. The room was consistently well-maintained and fully stocked with the necessary amenities each day. Overall, the staff were exceptionally hospitable.

Overall, the stay was decent but not particularly memorable. The Bayview King room was average enough and functional, but nothing that stood out in terms of comfort or amenities. One thing to note is that there is no room service available, which may be inconvenient for some guests. The breakfast inclusion was a nice perk, but the food quality and taste were fairly average. It’s worth trying once, though I would recommend exploring nearby restaurants or cafés for a better dining experience. Also, be sure to carry some cash during your stay, as many establishments in the area do not accept online or digital payments. While the hotel serves its basic purpose, managing expectations will help you enjoy your trip more. Rating: 3/5 ⭐ — Acceptable for a short stay, but there are areas that could be improved.

Our stay at the hotel was so-so. The furnitures looked like they’ve been there for decades and it was a big turn-off. Although their service was pleasant, I can’t say the same for the ambiance of our room.

Just quite run down, so didn’t appear super clean. Really central location for the old part of the walled city but local bar was right outside and quite noisy. Though it did not run too late.