Hotel Manila dengan Spa

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

All the best.. We always enjoy our stay! That is why we always choose diamond hotel. Clean, comfy and staff are all accommodating. Food superb.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

Stayed at Rizal Park Hotel and it honestly felt like stepping into another era—very Somewhere in Time kind of vibe. The building itself has a lot of character, which makes sense since it used to be the old Army Navy Club (built in 1911), and you can feel that old-world charm throughout the property. Location is a major advantage—right beside Rizal Park, near the US Embassy, and overlooking Manila Bay. Great for staycations, especially if you want that sunset view. Convenience stores are about a 5-minute walk away, and food delivery is easily accessible. We booked a junior suite and it was spacious, clean, and comfortable. The bathroom was notably fresh-smelling, which stood out. Bed was comfortable, aircon was cold, and Wi-Fi was fast. The pool area was a highlight—relaxing with a great view of the bay, especially at sunset. The hotel also has a gym and sauna; we were able to use the sauna, which was a nice addition to the overall experience. Most of the staff were friendly, often greeting us with smiles and good mornings/evenings, which made the stay more pleasant. Special mention to Ma'am Jenna from the amenities building—very friendly and accommodating. There were a few instances where some staff didn't greet, but overall service was still warm and welcoming. That said, the building does show its age in some areas. There were occasional noises at night (likely ongoing maintenance or renovations), and some facilities feel dated—TV could definitely be upgraded to a smart TV. We also noticed some ceilings and walls with visible cracks and signs of mold, which could use better upkeep. Breakfast buffet was okay—decent, but not a standout. Overall, still good bang for buck. Best suited for staycations or travelers who appreciate historic hotels with character rather than modern luxury. Would definitely come back.

The place is very accessible and convenient since it is near almost everything. Most of the staff were kind, hospitable, and accommodating, which we appreciated. However, during our check-in, the receptionist on duty lacked proper assistance and explanation. While we were carrying our belongings and trying to figure out where the elevator was, she was busy talking and laughing with her co-worker. We were not informed properly about how to bring our things to the room, so the experience felt unprofessional at that moment. Thankfully, one of the security guards noticed that we needed help and kindly assisted us with our cart and belongings. We truly appreciated his kindness and the hospitality shown by the other staff members.

The bonus was we arrived very early. Like 8am. She told us we can check in early but it would be 2k pesos. We declined and hung out at the lounge. She told us we can check in for free at 10am. We had a visa appt, and originally booked a cheaper hotel. We saw the reviews of the other one and decided to cancel. We saw H20 had a kiddy area with slides and splash pad, so we decided to splurge and enjoy it. We booked for 4 days. Only to find out the splash area was under construction. The pool was freezing, so my 8 month didn’t want to get in. We went to the outside one and it was smelling like a septic tank or sea lions, or something.. and could use a cleaning. we didn’t stay long. Our fish tank was nice when the fish came, in our room But it was rare. We were the last room, so maybe they didn’t come down as much.. staff was friendly and accommodating . But when I asked if we could walk in the Aquirum since the kiddy pool was not working. They said no, it’s an extra payment. Trip gave me $39 in trip coins, that we used. But the feeding of penguins were the same price or more to do then the actual ticket to get in.

It was good experience , me and my daughter enjoyed the sauna and pool, the food was great, the room is clean and well maintained, the service is great and the staffs are accommodating.

Got in our room around 2:30 pm. They seem to be really strict with early check-in unlike most hotels where you can get free early check-in from 12-1 pm. Easy to past time since mall is very accessible. Location is superb. Perfect for Binondo foodtrip. Room is nice for its price, but bathroom shower area can use some improvement. Jacuzzi and sauna area smells and doesn’t seem to be regularly cleaned. Feels unsanitary so we didn’t bother using it even if we wanted to. Wish they had a swimming pool.

Nice hotel large rooms and confortable bed. Friendly and helpful staff. Rooftop pool was nice but outdoor lights didn't seem to be working. Wifi was hit and miss and did drop out quite a bit which wasnt ideal for booking on flights etc. But the hotel itself was nice and close to shops and the bay.