Hotel Manila dengan Spa

My family and I were very satisfied with our stay. The hotel was clean, the beds were comfortable, and the staff provided exceptional service. This was not my first time staying here, I enjoyed my previous experience so much that I decided to avail of their Diamond Indulgence membership. I would especially like to commend Mark Cañete for his outstanding assistance. I checked in a day earlier than the rest of my family and wanted to transfer to a different room. I was hesitant to ask and would have completely understood if it wasn’t possible, especially since it was only 10:45 AM and well before the usual check-in time. However, Mark not only accommodated my request but also kindly upgraded my room.

Got the WOW factor as soon as I walked in. The Hotel is Plush, first thought was my clothes were not good enough for here. The atmosphere emitted Style, Taste very classy as all my friends commented as well as when I booked didn't realise it was a High End stay. So many helpful staff at the Lobby, Restaurants and House cleaning, big thank you Alex!! Sunsets at the pool and rooftop bar were just amazing. Did I say pool? It was great

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I had a great stay at Hotel Benilde. The location is very accessible, making it easy to get around the area. The staff were exceptionally friendly and accommodating, always ready to assist with a smile. The hotel itself was super clean, which made my stay even more comfortable. The only downside was the limited breakfast options, which is why I decided not to avail of it. Instead, I opted to eat at KFC, which is conveniently located right next to the hotel. Overall, I highly recommend Hotel Benilde for its excellent service, cleanliness, and prime location. Just keep in mind that if you’re looking for a wider breakfast selection, you might want to explore nearby options.

Beautiful Art Deco building rooted in century-old history. While updates have been done to the rooms, Unfortunately, the elevator was not working during my stay (30-31 May 2026), and the toilet flush did not work. Staff were accommodating, gave a pail and dipper (tabo) combo for the toilet. Relatively room did not smell old or damp. No slippers but with basic toiletries and a ref with drinks for purchase; no complimentary water.

It was good experience , me and my daughter enjoyed the sauna and pool, the food was great, the room is clean and well maintained, the service is great and the staffs are accommodating.

Got in our room around 2:30 pm. They seem to be really strict with early check-in unlike most hotels where you can get free early check-in from 12-1 pm. Easy to past time since mall is very accessible. Location is superb. Perfect for Binondo foodtrip. Room is nice for its price, but bathroom shower area can use some improvement. Jacuzzi and sauna area smells and doesn’t seem to be regularly cleaned. Feels unsanitary so we didn’t bother using it even if we wanted to. Wish they had a swimming pool.

Chose the backpackers room. This is for the budget conscious just need to stay overnight. There are 3 rooms, common CR for all.

The staff were extremely accommodating,helpful and friendly which was great. They offered a morning breakfast which was really appetising! Another big plus was the spacious room which made our stay very comfortable. Just the bed mattress was old and didn’t offer much support (had problems sleeping and experienced back pain) as well the location wasn’t ideal for my partner and I who enjoy roaming around on foot. Didnt feel safe and was very dirty outside. Another positive, it’s a stone throw away from the large Robinson’s Mall which was great too!

Nice hotel large rooms and confortable bed. Friendly and helpful staff. Rooftop pool was nice but outdoor lights didn't seem to be working. Wifi was hit and miss and did drop out quite a bit which wasnt ideal for booking on flights etc. But the hotel itself was nice and close to shops and the bay.