Hotel Manila dengan Spa

Overall it was a pleasant experience but for a young couple like ourselves some of the rules seemed like something set in the 1950 with 1950 Fashion 🤣, women are allowed slippers but not men, men can’t show arms 🤣 you’re not allowed to wear formal vest with a modern take on a formal attire but you can come wearing your Pj’s, all these strange rules just to have dinner lol, but good for taking pictures but for the price it’s not worth it, if you want to take pictures you are allowed to just come in from the streets anyway, there are much better hotels for this price the staff are polite but if you have a problem nobody can solve it. The common rooms are beautiful but the hotel rooms don’t reflect that. The staff are very polite.

I had a pleasant stay at this hotel and appreciated its consistency over time. I previously stayed here in 2018 and 2019, and I observed that the overall quality remains stable. The facilities and ambiance are still well maintained, which reflects good management. The service quality is also consistent. The staff are professional, responsive, and attentive to guest needs. The breakfast experience was a highlight. The food quality is good, and there is a decent variety of options available. Overall, this hotel continues to deliver reliable service and a comfortable stay. It is a good choice for travelers who value consistency and quality.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

This was a great hotel, the staff here was amazing and friendly. They took care of my every request, and need. The hotel was very clean, and hospitable. The breakfast was delicious, and extravagant. They had a wide variety of dishes, there wasn’t any western food though but I didn’t mind, everything else tasted phenomenal. I will certainly be back at this hotel next time I visit my wife again.

A Disappointing Experience Despite a Thoughtful Gesture We stayed at Admiral Hotel Manila – MGallery Collection from October 9 to 11, 2026. Our booking for October 9 to 10 was a last-minute reservation made through Trip.com because the hotel was no longer available on the Accor app at the time. For our second night, October 10 to 11, we booked directly through the Accor app. Our experience during the first night was generally pleasant, and I was genuinely grateful to the team for accommodating our request for a late checkout. As a parent of a child on the autism spectrum, I understand how important a smooth transition and a little extra time can be for my youngest son. Their consideration made a real difference to our family, and I truly appreciated it. Unfortunately, our experience took a disappointing turn when I discovered that my hair clamp was missing on October 10. I immediately reported it to the reception, thinking it might have been picked up during housekeeping. A few minutes later, I was informed that no one had found it. However, when I later spoke to our nanny and daughter, they both independently recalled seeing the hair clamp on the working table in our room. I also realized that my lipstick was missing. The last time I used it was in the same room, just before going downstairs to have my hair colored. I am certain these were the last places where I had both items. What makes this particularly upsetting is that the hair clamp was the last gift my grandmother gave me before she passed away. Its value goes far beyond its price, and losing something with that kind of sentimental significance is heartbreaking. We have stayed at other hotels where forgotten belongings were properly recovered and returned, which is why this experience was especially frustrating. I understand that items can sometimes be misplaced, and I am not making assumptions about what happened, but I had hoped for a more thorough follow-up and resolution. Admiral Hotel showed genuine consideration toward our family when we needed flexibility with our checkout, and I will always appreciate that gesture. However, the handling of our missing belongings left us disappointed and overshadowed what could have otherwise been a memorable stay. I hope the hotel takes this feedback seriously, reviews how lost-and-found concerns are handled, and makes a greater effort to help guests recover their belongings, especially when they hold irreplaceable sentimental value.

Our stay at this hotel was overall average. There are few areas that need improvement. The carpet was not clean, which made the space feel less comfortable and not maintained as expected. Cleanliness is very important to guest. Additionally, the breakfast buffet did not offer many choices. The selection was quiet limited. I hope the management can improve these areas to provide better experience for future guests.

The staff were extremely accommodating,helpful and friendly which was great. They offered a morning breakfast which was really appetising! Another big plus was the spacious room which made our stay very comfortable. Just the bed mattress was old and didn’t offer much support (had problems sleeping and experienced back pain) as well the location wasn’t ideal for my partner and I who enjoy roaming around on foot. Didnt feel safe and was very dirty outside. Another positive, it’s a stone throw away from the large Robinson’s Mall which was great too!

It was good experience , me and my daughter enjoyed the sauna and pool, the food was great, the room is clean and well maintained, the service is great and the staffs are accommodating.

Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.

I was so disappointed. The shower host from the bathroom was defective but in fairness it was repaired on the 2nd day midnight. And also no rubber bathroom mat (since the bathroom floor tiles is slippery) . They only produce the mat after my sister a pwd has warned them for any accident that she may incurred the front desk will be responsible. While the water heater is not 24 hours based on their post. Water heater resume on my 3rd day stay. The four treadmills at the gym are also not working it is all under maintenance. In regards i think this hotel needs already a fully renovation.