Hotel dengan balcony di Manila

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

The location is good. The staffs are nice. The place is clean as well. However, I wish they’s spray the room with some kind of air freshener as well. The room smelled like a person’s sweat when you open the door. Good thing I brought a perfume with me to hang in.

Professional and efficient reception staff.  The apartment is spacious and very clean. Comfortable bed, but slightly uncomfortable pillows.  Air conditioner is a bit noisy, but does its job.  Great swimming pool — well maintained and quiet. The staff who works there are helpful and pleasant.  Location is convenient— 2 mins walk from Robinsons Place mall and a short grab ride from the old town — fort and casa Manila, or a 30 mins walk. Also, it’s a short walk from the beach.  Grab is great to move around the city and go to/from the airport— very affordable and convenient.  I’d definitely stay again.

Sedih untuk mengatakan, saya keliru tentang tempahan saya. Saya fikir bilik deluxe mempunyai dapur, bukan standard. Tetapi jangan risau saya suka tempat itu sangat mudah diakses.

Booking here in trip.com made our trip very satisfying! Everything went so smoothly. I'm very happy that is was a stress free transaction. I also checked the website to compare the pricing, but I saw it was way cheaper to book here. Thank you so much for the splendid stay!

the location was strategic. it was quite confusing to locate it visually but then when i saw the signage it was clear that it's from the same building only which was the birch tower. the standard room i got was good. the receptionist was kind as well & has explained nicely. however, when i went outside for 1 hr to have dinner then came back, when i opened the door and placed the card, the lights came ON and there i saw plenty of small cockroaches like babies so i panicked. i had to close my luggages which i left open bec for sure it was infested with small cockroaches and i had to kill several of 'em. some were able to hide but yeah i had to keep light on so that those won't show. my sleep was disrupted bec of that.

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.

The room is overall cozy and clean. Aircon is new, the bed is cozy very comfortable. The bathroom is clean with hot shower. But no water heater in the room you still need to request. I am disappointed a bit since I was assigned at the 5th floor and I have requested the front staff to transfer me in the lower floor and she assured me if there will be available she will transfer me since I will be extending a couple of days. But when the third day comes, she mentioned no more available rooms. It is so upsetting since I am expecting what she promised when I see couple of guests already checking out.

Ok, I have stayed at this hotel many times, I did find it excellent. But lately I have experienced some small problems. Last week I at the immigration office and it was taking a bit longer than expected, so I called the hotel but the reply was not from the hotel desk it went to a duty manager Diane, I needed an extra hour before checkout, she did not budge at all and advised me that I will be charged another night, so I cut short the immigration and rushed back to the hotel to check out. I am staying until the 10 of March. Oh not to be a complainer, but the show is Luke warm, boardering on cold! Room staff are great. I will look for another hotel next time

Iit is so good! its so clean and the staff are very friendly and accomodating