Hotel Pantai di Busan

"Trip.com had a mismatch with this booking and I stayed at Hyoi Stay Busan Songdo. It's the same hotel as they said, just a different name. It's also the same building and room type was identical. So my review is for Hyoi Stay. Great hotel, new, very clean room with a washing machine and a dryer. Location is also great, view from the room was beautiful. Hotel is like airbnb, room also had a kitchen and a balcony. Very helpful and nice manager met me near entrance of the building to help find the office on 3rd floor to check-in. Now, if you don't have a car and don't use taxi, be careful as the walk from the bus stop is going downhill and if you have a heavy bag coming back up can be hard. Even with this it's only 10 minutes walk from bus stop. Overall 5/5 loved it, would gladly stay again."

"This hotel is rated 4+ stars on most platforms, but in my opinion, it does not deserve more than 3. Overall, it was a very disappointing experience. The first issue was at check-in. There is no proper lobby at all—the reception is small and hidden under a staircase, and it’s hard to even notice when you enter. Since there’s a café and a supermarket right across from it, the whole place feels more like a shopping mall than a hotel. The receptionist was quite unfriendly. She told us she couldn’t find our reservation and asked us to show our confirmation email. While we were waiting, she kept sighing and making rude facial expressions, which made us feel very uncomfortable. For a hotel that claims to have 4 stars, the level of service and professionalism should be much better. The room was also disappointing. It was visibly dirty, the furniture was old and stained, and the terrace was dusty and unclean. The towels were worn out and even torn in places, which is simply unacceptable. The breakfast was okay, but nothing special."