Penginapan Ascott di Beijing

I usually struggle to feel comfortable in hotels because I’m very much a “homey” person, but this place truly made me feel at home. The first thing that hits you is the size – the square meters are crazy. I’ve never stayed in such a huge apartment before, and it has a real wow-effect. The apartment has absolutely everything – dishwasher, plates, knives, bottle opener, you name it. I also really liked the shampoos and conditioners, which are much better quality than what you usually find in hotels. The bathroom is spacious, the design is lovely, and everything feels high quality – from the washing machine down to the shower gel. The swimming pool and breakfast were also very enjoyable. That said, there were a couple of downsides. The place is so big that the cleaning isn’t always perfect – we noticed some signs of missed cleaning, and unfortunately we even saw a cockroach in the kitchen. I also noticed that the kitchen staff didn’t wear hats or hair restraints, which was a bit off-putting. Location-wise, it’s far from tourist attractions and the subway – it took us about 40 minutes by taxi to get to the Forbidden City. Still, despite these issues, this is a wonderful place to stay. I fell in love with the Ascott chain and would definitely stay here again next time. Highly recommended!

Check-in was smooth and efficient, which we appreciated after a long journey. However, the room was uncomfortably warm due to the lack of proper air conditioning—only warm air circulated, with no option for cool air. While housekeeping emptied the bins daily, the bathtub was noticeably dusty and remained uncleaned throughout our stay. The in-room washing machine was another major issue. It was outdated and malfunctioned repeatedly. We attempted to do laundry at 10 PM, but the machine stopped twice due to errors. Despite two technician visits, the problem wasn’t resolved, and we had to manually complete the wash, finally getting to bed after 3 AM. The next day, the machine was replaced with a slightly newer model, but the inconvenience had already taken its toll. Throughout the ordeal, staff responses were limited to standard apologies, with no meaningful resolution or gesture to make up for the disruption. Overall, while the location and check-in process were satisfactory, the lack of maintenance and customer service left much to be desired.