Hotel dengan Pengambilan dari hotel di Beijing

There were several service delivery lapses at the Horizon Club front desk that fell short of the expectations typically associated with a five-star hotel. These areas present opportunities for improvement.

The room 1545 was dated design. It was oak wood cabinets, and did not seem like a 5 star designed hotel. It was very clean, and had a 2 bedroom with washer/dryer in the kitchen area which was convenient. We arrived late and the front desk staff did not really help us at all. They did not welcome us, and just did the check-in transaction pretty impersonal. Later during the day the staff was much better. The location is the best in Beijing, close to Forbidden city, and tons of places to eat. Some of the best restaurants in the world are near by. The breakfast buffet could be larger and have more offerings - but even though sparse the food was good and the service was excellent. Literally no coffee machine in the room, just a tea pot for boiling water and some instant coffee! This was a huge disappointment. Also, we called Telephone 0 for front-desk and had to do it literally 15 times to get a hotel clerk. And also the clerk did not understand English but still answered the phone as ”Hello”. They should never say English words if they don't speak English. It makes it very frustrating. No ATM on site, but about 400m down the street at Bank of China. The taxi stand is down the hill but convenient, but don't use Hotel porter since they just call Didi for you. Could be better, needs to modernize - but fantastic location. Oh, the Patisserie / Coffee shop on Level 1 is excellent but not open until 10am. No idea why! The indoor pool is great - but you need to get a head cap for 30 RMB.

I used to stay her regularly before the pandemic and have not been here in a long time. Glad to see they are able to uphold their quality and service. Wonderful experience. Good price for this seat !! Will stay here again when in Beijing !

I had a great stay during a business trip. My room was spacious and its position on the corner meant it was quite sound proof. I rarely get consecutive good night sleep at business hotels in China but this was the exception. Attentive staff who even brought an iron and an ironing board to my room at midnight when I released I didn’t have one in the room. It’s close to downtown Beijing which can be accessed by the Sanyuanqiao station. It’s about a 10 min walk from the hotel, a little complicated because you have to go under an underpass. Just follow your map and you’ll get there in no time. Taxi is also really easy and can pick you up from the front door. They also have a waimai cabinet for Meituan, so your deliveries will go there.

Great location! Beijing Nuo is connected to Beijing Hotel. I am actually not sure which part is newer. Right on the corner of Wangfujing and ChangAn road. We were able to walk to Tian A Men and the palace. The rooms are great size and very clean. We also received a bowl of fruit on arrival. Lots of complimentary bottled water. There seems for very few plugs and we kept getting two sets of towels for three people despite asking for more. The pool is highly regulated and seems to be run by another company. We had to purchase swim caps which I was told is the norm in China. Overall, we had a pleasant stay at the Beijing Nuo.

Location very convenient, room very bright, modern, full of arts and very spacious.  Restaurant and lobby very comfortable, beautiful.  Breakfast choices a bit not that many.  Only defects that I found dirts on the quilt cover, but they changed it immediately after I reported.  Very courteous staffs.

Wonderful service, great breakfast selection, very clean & well maintained. If you have a young child, they have a lovely indoor pool too. We had difficulty with WiFi connection and Al from Reception very kindly assisted us in communicating with the company we booked our day tour with. It is centrally located and the tour we arranged happened to finish near it. It’s also a short walk away to Forbidden city. Really pleased that we chose this Hotel. It was perfect for our short visit to Beijing.

Great hotel!🥰 I was traveling alone and really wanted to have some down time in the hotel. Pictures looked meh; I really did not want to be having a down time in a shitty place especially when I was alone. Atmosphere in real life was much better than photos from trip.com. Corridor was slightly dim but I liked it that way, more relaxing, less stimulating. Friendly staff; helped me in some of the trip planning. Great amenities; washer, dryer, iron Great room; spacious, clean Shuttle transport; free pick up from airport and free drop off to airport What could improve As foreigners do no have local line, it was quite difficult to contact them. Would be great to leave their email or WeChat ID for us to contact them to liaise about the shuttle pick up

It’s between the best area in Beijing Chaoyang District ( SOLANA and SANLITUN). The room is a bit dated and a bit dirty. The hotel needs an update, but would recommend only for it’s location.

When we arrived, we were holding several luggage and waiting in front of the reception desk to be called, a receptionist looked at us and then continued her work, and the other receptionists also did not greet us until one of them finally asked if we wanted to be checked in. Wasn't that obvious? She flipped over our passports from top to bottom several times. I couldn't help myself to ask what she was looking for. She said the stamp of China entry, then I pointed it out for her. It's our last leg of China trip. Not any other hotels in other cities required this ”evidence”. I asked the concierge if they could book a taxi for us to the capital airport in advance before our departure date. He said no need to book and there are always staff at the reception and concierge desk. When we checked out at 5:50am, there was only one gentleman at the reception. I had to ask him if he could call a taxi for us. He picked up a phone and typed in something and then said we had to prepay the fare ¥148 first. No more communication after I paid it. Then we started to wait and didn't know which car we should look for. When we finally got in, the driver was not happy either. He complained if there was a traffic jam, the driver also couldn't change the route as it was a fixed package. The hotel is not very close to the metro station, and there is a big hurdle at the entrance of Chongwenmen station. You can imagine the situation when you carry a big suitcase to catch the train. There are not many restaurants around. However, the hotel breakfast was very good, a lot of varieties. Like most of Chinese hotels, no barista coffee. The breakfast finished at 10am. The rain shower was even weaker than the normal shower head. The toilet is an old style. Be careful when you put the seat down, it might make a loud bang. No bedside USB charging ports